-
October 2024 by Katie Nelson
This hotel was very pretty, clean, and the staff was very polite. The continental breakfast was good, there were several choices and we were able to do a late check out for 1pm at no additional cost which was very helpful for our circumstances. I would definitely stay here again.
Rooms: The room was clean and very comfortable. I traveled with my husband and 3 small children and we had plenty of room without feeling like we were right on top of each other. We stayed in a King with a pull out couch. Highly recommend. My kids were so thrilled with the room (ages 2 year-6 years) and the space to play.
-
October 2024 by Timothy B
I enjoyed my stay. It was a nice place they had coffee breakfast, and the service was good. I just didn't like the parking but other than it's a nice place
-
October 2024 by Nicole Jackson
Nice ??
-
September 2024 by Jessica Hawley (Hawley)
Amazing place I would describe it as over rated, more however it was under construction and hard to navigate the parking and the different hotel and main hotel elevator. I was disappointed that we arrived at 10 o'clock and their kitchen had already closed. They had minimal options from their gift shop for food and but their bar was open until a lot later.
There were no fans in the bathroom and everything got extremely steamy quickly. I believe the pillowcases were nice, but the pillows were feather and kind of prickly.
The lighting in the room was not convenient and dimmed . The outlets were not updated with USB or see ports for charging.
You need a card to to access the elevators and the rooms which was nice to make you feel feel secured .
The pool was open on the weekend until 11 PM which was great because arrive until after 10 PM
When booking the room at states that you have to pay for parking, however once presented voucher at the end of our day, you did not have to pay
I highly recommend the king size bed, as it was very luxurious and spacious
There was a small storage composite that was very convenient with a large bathroom that had extra lighting
Not typically for kids in my opinion!
But I would stay here again, however at the price point that we paid I would not stay here.
P.S. bring your own blow dryer and doorDash will not deliver to your room????????
-
September 2024 by Careplus Pharmacy
Overnight they broke into 2 cars when I woke up in the morning . Do not have a safe parking area for your cars and they still charge you $10/ night
Safety: Safety might be an issue . They broke into 2 cars overnight
-
September 2024 by j penske
This review is actually for the Hyatt "system", but I put it here because I WAS going to stay at this location.
I canceled my reservation due to very poor service regarding changes in reservation dates. I made a reservation about 3 weeks ago at a particular rate, then I wanted to change the dates, but the staff at the hotel couldn't do it, so I tried online, and after getting to the final confirmation screen, it stated that my reservation couldn't be changed. I called central reservations and they told me that if I changed my dates (I just wanted to get there one day later and leave one day earlier), then my rates would change... effectively adding about $100 PER NIGHT. I wrote an email to consumer affairs, and after about TWO WEEKS, I finally received what amounted to a "canned" response, which was basically useless and didn't help one bit.
There happens to be an MSU football game during my weekend in E Lansing, so prices are higher and I understand that. BUT... IF I had made the reservation in the last 2 days, I could see getting charged more, but since I already had a reservation from 3 weeks ago, I don't see any reason why my rates would change.
PLUS, as an FYI to potential guests, be prepared to pay $10 parking fee PER NIGHT.
With all of this, I decided to cancel. I made a reservation at another reputable hotel with no parking fee, and about $100 savings for two nights. Thanks for nothing, Hyatt, you lost a customer.
-
August 2024 by Joe Amico
Would definitely stay here again. Great roomy room and very clean.
-
August 2024 by Team 2 Gils
Great place to stay, have 24 hour food available that us actually good so no need to go out.
-
August 2024 by Kristen Barmann
I honestly expected better for the price they charged for our room.. definitely didn't help with group deals when booking. $6 for a water.. No microwave.. The front desk clerk wasn't very helpful or clear about the pricey deposit or payment options. The room was paid for.. so seems fraudulent. It didn't feel very welcoming. It's a clone of every other hotel, looks exactly the same. Same breakfast, carpet, bedding, etc.. and I wouldn't recommend it to anyone.
Food and drinks: Free breakfast but if your want a water that is $6 everything is overpriced. Bring your own drinks and food.
-
August 2024 by Matt Ribeiro
Great location, near lots of restaurants and shopping. Room was spacious and clean. Staff was attentive (though I barely interacted with them). I would say the worst part was it wasn't completely quiet. I had noisy neighbors in the hall at midnight, loud vehicles in the parking lot at night (I was on the fourth floor), and the air conditioning and fridge were both louder than expected. It wasn't terrible by any means but could use improvement.
Safety: It seemed rather safe. All exterior doors were in working order. What I didn't like was my room door had some damage to the metal frame near the lock as if someone tried to pry it open at one point. This made it hard to use the deadbolt. They should have had this repaired
-
August 2024 by Elesha Celcer
I checked in and was told bfast was from 6:30 to 9:30. Your front desk staff told me this as I checked in. I arrived at bfast at 9 am to find one of your overweight employees with a carry out plate trying to get the last crumbs. However, there was nothing but a couple boiled eggs. The bar was dirty and covered in food debris and grease. See the pictures of added. I asked the front desk when more would be added and was told it ends at 9 am, not 9:30, like I was told at check in. Nothing was offered to me, not even an apology. Probably because your overweight staff was trying to take whatever was left.
The shampoo and shower gel were completely out in my room. The cleaning staff in the hall were not helpful and didn't seem to care about getting it filled. So, I had no shampoo or soap in my shower.
This place is a joke and the staff doesn't care about guests at all. I've stayed here numerous times but up never be back. I'll go drop 200 on a room down the street rather than stay at this joke of an establishment again.
-
August 2024 by Mary
You can't go wrong with an overnight stay at a Hyatt Place hotel
Delicious breakfast with lots of fresh fruits
Nice clean room, friendly staff
Can highly recommend this hotel
-
August 2024 by Sabrina Hall
Pros:
Clean beautiful rooms!
Room has a nice couch!
Free breakfast and wifi! Including chromecasting to the TV
A desk is included in the bedroom.
Full size shampoo, conditioner and body wash in the showers, seems they carry a specific line of products.
Hotel has a simple bar with a food menu (con here is that it's a little pricy for what you get. $16.60 for a 12" cheese pizza that would have tasted better at little ceasers)
A few things to be aware of/potential cons:
For a one night stay there was a $75 deposit (to be returned after stay) and a $10 overnight parking pass.
No microwave in bedroom, however, there is a microwave just inside the buffet area to the left of the front desk.
Frosted glass bathroom door? I don't know about you but I like complete privacy when it comes to the restroom, it felt a little weird having a slightly transparent bathroom door.
-
July 2024 by Joel Fields
This was a wonderful hotel experience! All of the staff that I interacted with went above and beyond for their hospitality. Thank you Claudia, Ronnie, and Tracy! You all deserve raises!
Walkability: There is a hidden trail in the back corner by the highway. So peaceful and chill! Plus, all the restaurants are close by!
-
July 2024 by Brian Bechan
Nice rooms, nice bar and nice staff.