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February 2024 by Kristina Johnson
I've been going there this issue with my second year and I like it
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February 2024 by Aliesha D
Professional, friendly, fast,and efficient!
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January 2024 by Mary Ann Metler
Will never use again! Wish I could give zero stars. They failed to send my return electronically and lost my refund. Even have a piece of paper that preparer says it was sent. They did not care nor did they offer to fix it. Waited over a year for the refund.Do not trust tax preparer Albert Walters!!! H&R will con you out of hundreds then leave you hanging. Worst tax prep in 50 years!!!!!!! Use at your own risk....its all a con job. How telling....not even an owner response after calling corporate which is downright shameful. They know what they did.
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December 2023 by Nope And nope
November 31,2023.9:00 am appointment.the 2 very old ladies complained that they shouldn't be there and how they're availability was changed and they shouldnt even be there.very passive aggressive and doesn't want to do her job at work
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July 2023 by Tonyajune Lee
Never had issues before but this year a piece of my tax information that was provided didn’t get included. Then when called to get it corrected they couldn’t find record of it and basically said there wasn’t anything they could do. Mind you after paying over $300 for them to file. Absolutely ridiculous.
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June 2023 by Marinda Ware
I had a appointment at the Frandor location with Cheryl H. She made a huge mistake on my taxes which were rejected. I had to reachout to the IRS for information because I didn't receive any contact from the local office to even let me know my return was rejected. I called the 1-800 number to gain clarity on information regarding my services. I was promised correction and a full refund of services, and payment for any penalties. I then was referred to another local location. Beverley at Holmes location was very helpful and was able to correct and resubmit my documents. Some how there was miscommunication with the employees and I received a call from Christina stating she talked to Cheryl and that I needed to come in the office to sign documents so they can now mail my returns. She stated that she was only giving me a "partial refund" $150 when I paid $390 because the services were provided and that it was not her fault. Which I dont agree to any of this. I trusted that my taxes would be prepared by tax professionals, not people who have a lack of professionalism when it comes to customer service. Christina proceeded to reference an example of service provided by stating " you know, it's like when you go and get your hair done. You still have to pay for the services." That was very odd but nevertheless still unprofessional. I am appalled by the negligence and amateurish behaviors of both. I will continue to say thank you to Beverley and the customer care reps from the 1-800 number for being kind and helpful. Cheryl or Christina are not good representatives of the company they provide services for which in fact has been proven through other reviews. Wholeness and Light?
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May 2023 by Lisa
This H&R caught another H&R's error on my taxes (thankfully) & they have a very friendly & helpful staff.
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April 2023 by Lynnette A.
Nothing to say. Only used once. Wasn't impressed with office space. Receptionist was very nice.
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April 2023 by Kathy Kreimer
Terrible i made an appointment in the morning they offered drop off service i declined at that time set a 4 pm appointment i ride public transportation and work from w/dependent had to gey a siyter i got there early and was told u have to drop off ur paperwork and someone will do it when they get to it i made an apointment to talk to some one i got nothing but an attidude dont go there they dont want your money or to give the personalized customer service that i have experinced at other h&r blocks i have use in the past in different states i might add this is the 1st time ive tried to use the service here in michigan.I feel i was discriminated against because im an older adult and i asked about the cost and earned income credit. So i humbly asked u to not use this service here in lansing at frandor
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March 2023 by Peter Power
The staff were friendly and did my tax return in a prompt way. But a little bit pricey than I thought
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March 2023 by Maggie Godward
Had an appointment the office closed for COVID-19....funny I got a reminder last night no mention of that....door says drop off only....no information as to how or where!.....web sight said some offices closed.....but no information as what ones are open!.......HELP!…..that was the first month of Covid….. service is fantastic all the other yeas!
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February 2023 by Dakar'e Martinez
Very professional, worked well with me despite being so busy!
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February 2023 by Jessica Jackson
High satisfied about my service Deb is amazing ❤️
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February 2023 by Amanda Latham
Extremely rude service, not helpful.
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May 2022 by Abu Farzan
The thing , i didn't like is that, i was told i will be charged $400 which was higher than usual tax preparation fee. I agreed and tried to get my tax filing done. But, i was billed $535 which is $135 more than whatever i was told. I paid $535 for my tax preparation , though i was told that the fees will be $400. So, you may need to be careful about dealing with payments. I think, they violated consumer protection overcharging law. Other company in Lansing charge around $200 for similar service!
