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February 2024 by Alyssa T
I attended your classes and liked them. But this business practice is absolutely horrendous. I have tried to reach out in numerous ways (phone, voicemail, email, instagram, Facebook) You need to reverse the numerous unauthorized charges you keep charging me. I did not sign up for any memberships with the exception of the NO STRINGS ATTACHED 5 classes for $1. I have a knee injury and cannot walk so there’s no way I’d sign up for memberships MONTHS after attending your classes. This is absolutely horrible. I was charged TWICE in January for $125 and today for $200 without ever signing up for the memberships. And to think I referred my friends to your gym, since I can no longer attend due to my injury and this is how you treat your customers
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February 2024 by Courtnee Collins
Back in November of 2023 a few friends and I signed up for 5 “free” classes, we all ended up paying $1. I haven’t and will never be returning to this place.They say on their website “no commitment” which might be somewhat true. We did maybe 3/5 classes and just decided to not use the other two left. With that said, we never signed a contract stating that after the “free” classes that we’d then “commit” to the gym and continue going there.Fast forward to January of 2024, each and every one of my friends have been charged nearly $200 for a “month-to-month” contract. With immense confusion we all went back to look where we paid and found that none of our payment information had been saved, we all used apple pay. We have all called and emailed the company to ask them to reverse the charges because we were under the impression of “no commitment” during the free classes. No response, multiple calls, multiple emails, and absolutely nothing back. We all ended up having to cancel our credit cards, but unfortunately I wasn’t quick enough and was hit with yet another charge.This place is now committed multiple acts of fraudulent activity. It’s highly unprofessional and truly will be the downfall of this company. I hope as a business owner you will learn from this and become better.It’s only now that I have seen that there has been quite a few others who have also had this happen, and ended up having to cancel their cards as well
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January 2024 by Mariah Sanchez
I would not recommend this gym due to recurring unprofessional conduct and unreliable service. On numerous occasions, Nate (owner/trainer) failed to show up for scheduled classes without prior notice or adequate explanation. This disregard for client schedules and expectations was consistently met with excuses and a lack of accountability. This was not an isolated incident, as reviews from other members corroborate similar experiences, suggesting a systemic problem with the gym's professionalism. As a paying client, I felt disrespected and frustrated by the repeated no shows from trainers and lack of structure in the classes. The classes lack structure and focus. Nate's frequent phone use during sessions demonstrates a lack of commitment to providing effective training and quality instruction. I initially attempted to address these issues with Nate, but my concerns were not effectively addressed. Unfortunately, attempts to receive a refund for my membership since terms in the membership month to month contract were not upheld or fulfilled by the gym were unsuccessful. While I initially tried to be understanding, the repeated disruptions and lack of resolution ultimately led me to terminate my membership. I share this experience to warn potential clients and encourage the gym to address these serious concerns.
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December 2023 by Kenwon Simpson
My experience with HiiT fitness has costed me $200.I’m saddened to share my unfortunate experience with HiiT Fitness…I began my journey with HiiT in October. After extensive conversations with the owner, Nate, I signed a Non renewing contract for one month. Nate and I discussed membership options for about an hour. I felt confident in purchasing a membership, as I had the choice to renew it every month. I decided my goals did not align with HiiT fitness, so I chose not to renew. That was in October. Friday, December 1st I was charged $200. I was immediately shocked by my transaction considering the conversations I’ve had with Nate. I immediately reached out to Nate, to no response. After the weekend was over I stopped into the Lansing mall location. Nate did not even come out of his office to speak to me. He had his trainer Justin, present me with the contract I signed. Justin said there were building discrepancies in November and that is why I was charged in December for both months. This is not true as a friend of mine was charged for November in November. I was not able to get a refund from Hiit, and Nate has still not contacted me. I have heard from other members of this gym that billing issues are prevalent. I am an 18 year old student, and it is quite unfortunate that $200 was stolen from me, days away from my birthday. I do not recommend this gym for anyone looking for good work out classes. Beyond $200 being ripped away from me, trainers are rarely at classes. When they choose not to come, they do not send notice. This is an establishment I would run from and I am hearing the same from others. I wish Nate and I could have had a resolution for this situation. Truly unprofessional
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December 2023 by Kenwon S.
My experience with HiiT fitness has costed me $200. I'm saddened to share my unfortunate experience with HiiT Fitness... I began my journey with HiiT in October. After extensive conversations with the owner, Nate, I signed a Non renewing contract for one month. Nate and I discussed membership options for about an hour. I felt confident in purchasing a membership, as I had the choice to renew it every month. I decided my goals did not align with HiiT fitness, so I chose not to renew. That was in October. Friday, December 1st I was charged $200. I was immediately shocked by my transaction considering the conversations I've had with Nate. I immediately reached out to Nate, to no response. After the weekend was over I stopped into the Lansing mall location. Nate did not even come out of his office to speak to me. He had his trainer Justin, present me with the contract I signed. Justin said there were building discrepancies in November and that is why I was charged in December for both months. This is not true as a friend of mine was charged for November in November. I was not able to get a refund from Hiit, and Nate has still not contacted me. I have heard from other members of this gym that billing issues are prevalent. I am an 18 year old student, and it is quite unfortunate that $200 was stolen from me, days away from my birthday. I do not recommend this gym for anyone looking for good work out classes. Beyond $200 being ripped away from me, trainers are rarely at classes. When they choose not to come, they do not send notice. This is an establishment I would run from and I am hearing the same from others. I wish Nate and I could have had a resolution for this situation. Truly unprofessional.
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November 2023 by Jake S
Nate, Marlon, and Justin do a great job of leading classes and keeping me in shape. I really enjoy coming to work out here.
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October 2022 by Miranda Smith
Absolutely love this place! Incredible trainers that really care about you as a person and not just as a client.They do an incredible job pushing everyone in each class and makes you want to come back over and over again.Would highly recommend joining!
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October 2022 by Miranda Regenold
Absolutely love this place! Incredible trainers that really care about you as a person and not just as a client.They do an incredible job pushing everyone in each class and makes you want to come back over and over again.Would highly recommend joining!
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August 2022 by Coach Nate
Great place to work! If you are a certified personal/group trainer and you’d like to gain more experience, Hiit Fitness is your best choice when it comes to the Lansing area. Hiit Fitness is a fitness studio that will help you explore your talents and expand your knowledge in the fitness training industry. You’ll have the freedom to write out your own workouts for classes with a huge and spacious floor plan and TONS of equipment. Get creative…so you can always give the members an awesome workout in order to maximize their results! But most of all, have FUN! That’s what Hiit Fitness is all about!
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June 2022 by Bayleigh Penrod
Love this gym! Perfect when you need an extra push. The trainers motivate you and the music is awesome too. Love that I can get a good workout in only 30 min!
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June 2022 by Andrea Velasquez
Good place to work out. I did PT and the challenge - the meal plan incorporated with the workouts really does work. Seen great results! Would def recommend
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June 2022 by Sara Aspinall
Left a review about not getting a response to my calls. Now someone replows saying they did call back and left detailed messages, blah blah blah.Truth me told I know for a fact that thats a lie because my voice-mail isn't even set up to receive messages. Nice try though.
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May 2022 by Jenniee Lopez
Nate is definitely hands down the best? he will definitely push n motivate you for sure!! Always a great time there
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April 2022 by Ali Jahr
If there was an option to give zero stars, I would. This gym struggles in several ways. Trainers, especially the owner, were consistently late and unprepared. There were at least 10 instances over the course of 3 months where trainers were 5-10 minutes late or didn't show up during scheduled session at all.After being promised that this behavior would be corrected, I spent another month dealing with the same issues.Finally, when confronting the owner to request a cancelation of membership, I was flooded with too much information about the owners personal life and was told I had to pay a hefty cancelation fee and had to meet him in person to cancel. It was far more difficult than it needed to be to leave this place, especially since, this establishment was not delivering their end of the contract. After an intense conversation and negotiation that he insisted happen in person, I ended up not having to pay the cancelation fee.I've since left and joined another gym. Only to have learned there are far better local options available to the Lansing area.
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January 2022 by Kate Ardinger
I have been a member at HiiT Fitness since 2018, and this gym has become like a second home to me! I would highly recommend to anyone looking for a fun atmosphere and effective workouts. The short classes make it easy to consistently fit a quality workout in, and the variety and intensity of the workouts is much better than what I could put together on my own. Nate and his trainers truly care about every member and can tailor the workouts to meet a wide variety of fitness levels.I also recently did some personal training sessions with Nate, which is another great option if the classes don't fit into your schedule or you want more one-on-one attention. It really helped me push my strength and stability to the next level for running, hiking, and skiing.
