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January 2024 by Pebble “Pebbles” Stone
Good place to visit for your gamers
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December 2023 by Pokemon Vlogz
Went there to get a headset for my Xbox because mine broke first one i couldn’t change the volume and it was stuck at max and the second one rarely picked up my voice and according to my friend echoed very badly
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November 2023 by KodyLynn 420
John needs a pay raise fr ? Hes funny and easy to get along with, went through the trouble of looking for mondern warfare 3 for PS4 for me. To no avail, couldn’t find it which i didnt mind too much lol. He did help me out with getting a controller though and we made some real good conversation. He treated me like an actual person instead of the usual customer service. I work in fast food and I love having conversations with people so this was really nice. Bro’s underrated. Bros a W.
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November 2023 by Dewang shah
I do share my set of issues with GameStop like many others, but I feel that one absolute best thing about GameStop is its employees. Chris and Brenn have been very helpful and attentive to me during my visits and during my occasional phone calls. Both of them were very helpful and have been all ears to me, even during having a lot of customers in the store. Chris has even helped me very well during my visit to the Eastwood Town center location. Thanks you guys! You rock!
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November 2023 by justin G
Employee couldn’t go in the back to look for steam cards. Couldn’t take my trade in and wouldn’t help look up my membership. I’ll never return to this location
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September 2023 by Will Gilbert
Today, I experienced the worst business service I think in probably my entire life. I went to this South Lansing store to purchase a newly released game for my son. Being a rewards member, I usually purchase from this store. NEVER AGAIN. These fools told me I needed to wait 15 minutes because someone needed to go smoke a cigarette....not accept money for a purchase...over at least $60.00..go smoke a cigarette. What type of business bufoonery is this? Craziest business move I've ever heard. Couldn't wait 5 minutes to close the store FOR A CIGARETTE!!!
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August 2023 by Jen LoTempio
Just went in to browse, I hadn't been there in a while.Staff was very friendly & knowledgeable... and best of all... not pushy!!Prices looked pretty decent too!
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August 2023 by Joel Krupa
Helpful, friendly staff. Clean and well organized. Would visit again.
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August 2023 by JJ Drama
The employees have always been super helpful to me and very professional and polite.
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May 2023 by Dale Shattuck
I have been a customer of Gamestop for over 13 years. Today, for my Sister's birthday, I took her to get a collectable Pokemon light that she wanted. Everything proceeded normally. However, when we got the light home, I tried to install batteries, only to find that the screw holding the battery cover was defective and could not be removed.I decided to return to Gamestop and simply ask to exchange the defective item for AN EXACT DUPLICATE from the shelves. I was informed that Gamestop's "new policy" is to not allow returns or exchanges on their items. This was obviously very upsetting, as I have never been to a single retail establishment which doesn't allow for exchanges in cases where the product is defective, and there is no reasonable way to know for sure that a product will work without opening it.The assistant manager, Liam, gave me a customer service number, and allowed me to use the phone to call them. I was informed by the pandering customer service corporate drone that there was nothing they could do. I demanded to speak with the drone's supervisor, and waited more than TWENTY MINUTES on a silent line for some kind of response. The supervisor spoke with Liam, and basically said that the only thing he could do was to contact the store manager, who would then contact me in SEVEN TO TEN BUSINESS DAYS.Obviously I was incredibly upset by this. Gamestop's policy basically seems to be that if you buy a product from them and it doesn't work, barring the purchase of one of their warranties (which isn't even offered on lower-priced collectibles), you're screwed if your product doesn't work.The ONLY reason this is not at one-star review is because Liam was extremely patient with me and did everything he could to help, even making an exception to help me out, as he understood my being upset. Afterall, this was a birthday present for my sister.If anyone in corporate, or even the store manager reads this, then I have only this to say: You need to do everything you can to take care of Liam. If not for him, this unethical and unreasonable policy would have cost you a lot more than the sale of a thirty dollar piece of plastic. LIAM is the sole bright spot in this story, and I wish him all the best for all his help.For everyone else: Buyer beware. Know that if you purchase anything from this company, barring any kind of warranty purchase, you have NO current recourse to protect yourself!EDIT: One month has passed. The franchisee was supposed to contact me within 1 week. I have never received any contact from them. For that reason I am downgrading to a 1-star review for this store's piss poor conduct. Once again, Liam is the only highlight.
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May 2023 by Jennell Long (Jennell Quinn)
Daytime manager was very helpful and Informative and knowledgeable
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April 2023 by Elizabeth Hackney
Store clerk was 15 minutes late we waited for 20 minutes for him to open it .
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April 2023 by randy schroeder
called 5 times today and couldn't get a single person on the phone to see if they had something in stock. Took my money to Target nextdoor that answered the phone
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February 2023 by Sean Macklin
CJ was the biggest help I could ever ask for. Went above and beyond to make sure I was happy with the product and the service I was receiving. Definitely was more than thrilled and happy after I left the store from the service I received. I thought about the mangers and everyone else should know CJ is the man
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January 2023 by Bradsell Weaver
Great selection friendly staff
