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February 2024 by Duane Kleinhardt
I scheduled a 9 am appointment for Friday, 2/2/2024. At 8:28 am I received an email stating that my appointment had been changed to Sunday, 2/4/2024. There was no explanation, just a 30-minute notice that my appointment was now 2 days delayed. I rolled into the West Lansing store pretty angry. Luckily, Aaron was very professional and told me that he would be able to take care of my car without having to wait another 48 hours. He saved you a customer that day because I was ready to take my business literally across the street to the Goodyear store, right then and there.
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February 2024 by Mark Elliott
Got my truck in at my appointment time. That is a big thing for me. Alignment was done at a reasonable time. Thanks
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January 2024 by Cindy Fakhoury
NO STARS!!!!!My son took his car to this branch because the brakes were seizing. They couldn't find a problem. We actually have documentation from them that said they couldn't find anything wrong. My son brought the car back for the same issue. They told him the Calipers were bad. They replaced the Calipers and the brake pads and rotors. The rotors needed to be replace because the calipers had been bad for a period of time and this wore the rotors. We paid almost $2,500 for this job. He drove the car for two days and the problem came back. He brought the car back and they said they didn't know what was wrong. He brought the car to BMW and they immediately diagnosed that the Master Cylinder was bad. Because the Master Cylinder was bad, it damaged the Calipers again. We called Firestone and they said they would replace the Calipers (under warranty) it had been two days after BMW fixed the Master Cylinder. My son brought the car back after BMW fixed the problem and spoke to Rob. Rob stated that Firestone said they would not fix the Calipers. They refused to fix a part under warranty. The website clearly states, "We promise that the services we perform will be fixed right the first time If the automotive repair or service was performed improperly, then we will re-perform the service at no additional charge to you during the established warranty period" I guess this is false and not the "Triple Promise" of Firestone. I guess I will be seeking legal assistance, as they really took advantage of my son away at college.
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January 2024 by greg davis
Called on New Year’s eve and they were open… set me up with an appointment on NEW YEAR DAY! And got my vehicle running and fixed within 3-4 hours on the holiday!! They also gave me a deal!! Anthony is the best!!!!
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January 2024 by RichWay Vlogz
Anthony Got Bad Customer Service I Just Needed Air And He Said It WASNT Working And I Watched Him Used It And He Cussed Me Out After I Ask Him About It And Told Me Go Across The Street
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December 2023 by Khal Swndell
Do not go to this location. Don't answer phone when you call. At like they doing you a favor. Hours are incorrect and have been for awhile. They close at 5:30pm , but have neglected to change online time for 2 months.
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November 2023 by Voncia & Lawrence Roberts
Well all I can say is this branch use to be really good. However, more and more after many schedule services with this branch I started wondering what is going on.First schedule a service for an oil changed which took over 8 hours to complete with a scheduled appointments was the first flag on the play. Second, I called schedule another appointment for ONLY ONE HEAD LIGHT BULB CHANGE, drop my car off again my car was never touch no phone call no anything. I called to find out Firestone never even touch the car. Wasted my time and gas going back and forth to get my car. Sometime sorry does not help.Again personal foul on the play called this morning setup another appointment for 1pm today to change the same light blub.Got to Firestone to drop off my car oh you do not have an appointments' we changed that you should have gotten an email. Again wasted time and gas with firestone.I have officially trade my time, money, and gas to go somewhere else to get better service. I have been servicing four different vehicle here since 2019 and I am finally done. I will no longer take any of my vehicles here.
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November 2023 by mark douse
Yes I'd like to start out saying big kudos big thumbs up from a mechanic to Anthony and his crew at Westside Firestone they are on their game they worked very hard to get my stuff straightened out that Eastside Firestone did a few things wrong and they're young mechanic and their store manager did not rectify even I work there with them try to get them to rectify three different times I just want to give a big shout-out to Anthony and he knows what's going on in his store and runs a store very well and I observed him in the morning time helping all the customers he is A-Okay and a great customer service guy and a great manager thank you very much Anthony and your team
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September 2023 by Joe Fredericks
Worst place to buy tires if you want to use after purchase options, like tire rotations, punctures, or balances, which you pay for when you purchase tires. They are appt only but never seem too busy. I bought $1000.00 tires a year ago and have to go to Belle or Discount to get after purchase care. Just went in 20 mins ago. They had two cars in the bays and no customers in the lobby but had no time to do a simple rotation. Said they were short labor, which is what they always say.
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August 2023 by Grant Wilson
Double the price of competition. Will always try to sneak in extras even if you ask for the cheapest. Don't believe me, call them, then call belle tire for the same thing. I have a small work fleet and they always make me laugh with what they charge. I just go anywhere else.Services: Tires
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July 2023 by Mikayla Bowen
Amazing service ! The employees are very helpful and polite. They took extra care to replace a tire on short notice.Service: Tires
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June 2023 by Brian Miars
I had a really great experience at this location. While traveling out of state my vehicle took on some damage that would have made it impossible to return home without repairs. Not only were they open on Sunday, they were open an hour sooner than Google said. Victor was incredibly helpful and jumped on the issue right away. He showed me the problem and was able to fix it quickly and we where able to travel back home with a safe vehicle. I would certainly recommend this location for service.
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June 2023 by Kelsey Gardner
Absolutely recommend this place. They do the work u pay for right the first time. Super nice and helpful people. They fixed all 4 of my tires that were completely off balanced. Thank u for making my car safe to drive again for my family and my cars parts. Also for $200 u get a warranty on ur alignment for the life of ur car as long as u own it. Free alignments for life, hell yes, thank u!
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June 2023 by Jeff Bailey
This is very disappointing, call to make an appointment for my wife car to have a front end alignment, exhaust work done. The person on the phone didn’t even put that in the notes. So when I arrived to drop off the car, the person behind the counter was confused by why I was there, we also ask for an oil change as well.Then the next morning, I received a call informing me that they can’t do the exhaust work, and that I needed other things that I didn’t ask for. Since they we’re not willing to do all of the task at hand (front end alignment, exhaust, and oil change). I responded with fine do the alignment and I will deal with the rest later.Later that morning they called back and informed me that the car was done and can be picked up at anytime, no mention of closing early. When I arrived there at 6pm there was no one around and looks like hasn’t been for a while. On the doors and windows there are no closing hours. Looked online and the hours are 7am to 7pm. But nobody is there, and with the reviews looks like this is a common practice. This was the first time at Firestone and will be the last time. Fix your store because it is not the only one that can work on vehicles. The car in question is my wife’s car she needs it for work, I also have my own vehicle for work. But since you’re employee are not willing to work or make money for you. Then I will go somewhere else that wants to work and make money.After talking to Victor witch he stated they close at 530pm. I get charged for an inspection witch was not ask for or informed that they would do one at our expense.Please people go somewhere else!!!!
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June 2023 by Miles T. Fitzpatrick
Firestone has ALWAYS gone the extra mile for me and this week was no exception. I awakened to what I thought was a flat tire and so I took the vehicle to Firestone - dropped it off and asked for a tire inspection and to put me on the schedule for an oil change sometime the following week. They did one better and did the oil change while I waited which is unheard of for a full service auto garage in 2023. Nevertheless, that’s EXACTLY what they did!! Thank you Firestone family!!!
