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February 2024 by Chris Holmes
I own two small businesses and all I can say is this location rocks!! I’ve relied on them for years to produce marketing and sales material and they’ve always delivered faster than expected and the quality is top notch! They even repaired a retractable banner from another online company - free of charge - saving me hundreds. Being a professional procrastinator, I’ve at times needed them to print hundreds of flyers while I wait and they’ve always accommodated me cheerfully. Simply can’t ask for better products or customer service. I have started using their online design and print and it is so easy and makes my materials look way more professional than I could do on my own. Thank you!!
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February 2024 by Vanessa Askew
Ethan provided me excellent customer service. He explained all my options for shipping my package! The mangers and staff are extremely help!
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October 2023 by Mikal Moore
The Assistant Manager Cole is rude unprofessional and very disrespectful I will definitely be using USPS moving forward. We the customers rather black or white are the ones paying your bills by keeping you employed with our business if it wasn’t for us it be no need for you and she’s in management really!!
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August 2023 by Ehab Omar
Rob was amazing! That's what I call great customer service and leadership!
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August 2023 by Ken Seneff
Great experience - highly professional and prompt. Rob is great
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April 2023 by Jeremy B
Helpfull staff usually in and out fast
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March 2023 by April Mae Cates
Dannie is the sweetest woman ever ♥️Thank you so much for all your help and patience. You rock.
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August 2022 by Abigail Worthington
Most of the people who work here are really lovely! I do a lot of shipping through them and appreciate that they recognize me and remember our previous conversations.
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June 2022 by Bryan Armstrong
Mark helped me out in the store with just getting some copies but I wish every employee at every business I went to was as pleasant and genuine as he was. Keep people like him in your business and you'll have happy customers.
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April 2022 by Andrea Herrst
I have had many projects printed at this location in West Lansing and they always come out great. I especially appreciate the excellent customer service of their staff, notably Rob, a store manager. He helped with an issue with one of my orders and made the process smooth and easy. I'll definitely be back for additional print projects in the future.
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February 2022 by William Clements
I am always greeted by smiling helpful folks at this FedEx location.The store is clean and well organized.Their service is outstanding.My thanks to Rob and his staff.
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January 2022 by Shawna K.
the lady at the counter was trying to help me with a printing project and once someone else came into the store she LEFT ME to go help that next person, while I still needed help and we were in the middle of my visit! Mind you - there were TWO OTHER employees working there who would have helped the next person in line. YOU DO NOT LEAVE A CUSTOMER TO HELP ANOTHER CUSTOMER UNTIL YOU ARE DONE. That's like being in line at the drive-thru and they take the car's order behind you and serve them first without making your food. the staff at this store are also untrained when it comes to using the fedex website for print projects and were no help. you'd think they would know how to use their own site? sounds like bad management training. -10/10 for this location and the idiots who work there.
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January 2022 by S. Kemp
Couldn't get the help I needed to print my project because the staff was clueless how to use the online site therefore couldn't guide me. Seems like this location needs to train employees better.Then I was told it would cost me $6-7 to print ONE page, 8x10 size, with 9 small images on it because they charge you to "set up" the page for printing.
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July 2021 by Sharon Mack
Glen was amazing. He walked me through what I need to do in order for him to get the project done. He suggested something that would make my project easier and gave me an awesome finished product. Thank you
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July 2021 by Tarryn Frank
I use their services once a week. They are always friendly and have speedy service.
