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December 2023 by Lily Walter
The manager is great! Extremely helpful, knowledgeable and makes you feel comfortable. Heather is amazing I can't say enough good things about her, she definitely needs a raise!! A one stop shop
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October 2023 by Dark lords of Salem
They cut tags⚠️⚠️While I understand their no returns/store credit only policy it's a little hard to do even that when the cashier cut the tags off of all of our items when she took off the safety devices. My husband even caught her doing it at the tail end but didn't think anything about it. Also their sizing is pretty bad. I'm a thicker dancer but not past a large-extra large (top and butt) yet their XL wouldn't even fit my thigh. Beware if you go there as they make sure you can't even get store credit and staff is not trustworthy.
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October 2023 by Zayda Kruger
Could have nicer employees… went in to look for some lingerie and I was looking around with my boyfriend. The employee came up to me stopped and just stared at me rudely. So I said “yes?” And she’s like “I need to see your ID” very rude tone and did not feel welcoming. If you’re in your 60s maybe a sex store isn’t the place to work. Other than that bad experience, the others have been quite nice! Has lots of options for anything you need, decent pricing, and the store layout is pleasing.
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September 2023 by Justin Moore
GET SOME AIR-CONDITIONING I was trying to shop for a gift for my wife and I'm sweating and uncomfortable I ended up just leaving
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January 2023 by Mssmith321
Friendly, professional, helpful, knowledgeable and easy-going :) Pleasant and soothing and relaxed atmosphere. Highly knowledgeable. :) Are you hiring at all by chance!? Would be awesome and fun... Would rather work with all of you instead of at a huge, loud, extremely stressful call center somewhere! Absolutely
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September 2022 by Julie Torok
Drove across town to Cirilla’s to look for some party favors for an upcoming bachelorette party I am throwing. The woman inside saw me walking in with a car seat and told me my baby isn’t allowed in the store. Made us leave because it’s against the law for anyone under 18 to be in the store. My baby is 1 month old and was asleep in his car seat with a canopy over him. I’m guessing she was concerned he would see something he wasn’t supposed to? Or maybe my 1 month old baby was going to steal something? Or destroy the store? Not really sure, but I won’t be back.
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September 2022 by Mary Stella Rose
They have the best shoe selection at this location, and the staff are always friendly and super helpful.
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June 2022 by Christina Eller
Multiple employees (store manager included) iterated to me **numerous** times they could lose their jobs at the drop of a hat for simply being sympathetic or caring to a customer or their situation, even if the company is at fault, for not stricly following a customer policy written in the 80s, well before covid times, and then they actually gave their customers fitting options. Not a company worth supporting, since it robs its employees and customers of jobs and money? Steal what you have too, I suppose.*too be clear I've contacted corporate 5+ times and they either make excuses for the employees behavior I have recorded, or hang up/don't respond. Regional managers insist they are "company CEOs". Ridiculous.
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May 2022 by Aaron Davis
I had been recommended to Cirillas by a friend and it did not disappoint! My girlfriend and I were a bit nervous but the ladies jumped right in to make us feel safe and comfortable. They answered all questions and gave us suggestions based off what we were looking for! We will definitely be coming back.
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February 2022 by Jordan Weiss
Today was a super unpleasant day at Cirilla’s there were two women at the register gossiping and did not greet us when we came into the building or when we came up to the register. She continued to gossip as she scanned us out I asked if she could add the dancers discount and she huffed, ripped the receipt up and told me the next time I come in to ask before she rings everything up and then continued to mumble “annoying” under her breath. She was extremely unprofessional and rude so if Cirilla’s wants to do anything about it I’ll attach the top of the receipt with the time and date on it.
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December 2021 by danny whitney
Discreet and make you feel at home! Lady there is helpful and kind.
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November 2021 by lauryn kellogg
Went in with my girl friends and the worker Renae was amazing at helping us find what we needed while making us feel comfortable in the store. She had an amazing attitude and was so nice.
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April 2021 by Brent Mccarrick
Came in to get my girl something. The staff was well informed and helpful! My girl was very happy!
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March 2021 by Lana Lane
The new manager is extremely helpful and friendly. I was a bit shy to go in but she made me feel completely comfortable and helped with what I was looking for. I also witnessed her helping other customers in the store with care and consideration. The store is kept clean and neat. I appreciate the experience I had here and will be a forever customer!
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January 2021 by John Crambell
Bought a toy for the wife, and I in September and did not have a chance to think about using it until the other day and the battery pack was inop from the manufacturer. Drove once to the store and was told to come back when the manager was there. After calling and getting the ok to exchange 70.00 inop product my wife got to the store to be totally embarrassed by a manager named missy. Stated the toy had been used ect. And it was not. Missy just kept on going to totally embarrass my wife to the point we will never shop at any cirilla’s stores. Not the one in Lansing nor any other place. I have never left a bad review for any business. This is the first time to ever leave a bad review for anyone. This business rates as a zero. No star at all
