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December 2023 by Malvin BAlow
clearly outstanding experience! The salesman did not pressure us in to making a purchase, and explained the product thoroughly along with the goof proof policy, as well as financing and terms. Would recommend the store to anybody!
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December 2023 by ldwalton75
I walked in to this store after previously visiting another furniture store and I'm so happy I did. I was greeted with a smile and a warn welcome as soon as I walked in. I looked around for a bit and then comes Bob. Bob was very pleasant, wasn't salesmen pushy (you know the type), didn't treat me as if I couldn't afford what I was looking at. After a wonderful exchange, I was Bobinatted by the Bobinator! Yes, my salesmen was so pleasant that I gave him a nickname.While Bob did his Bobinating with numbers he led us to FREE coffee, ice cream, cookies and candy. This wonderful trip to Bob's Furniture led to the purchase of my living room furniture, two beds, and cooling pillows.I highly recommends going to see Bob at Bob"s Furniture in Lansing!!
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December 2023 by Bridget Nicholson
Great experience and not pushy at all! Jeremiceh was very helpful and informative. He made sure we had everything we needed for a great shopping experience.
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November 2023 by Gloria Alcala
We got the bestest customer service ever! True story! Almost forgot how wonderful it felt to receive Old fashion customer care. I Will be getting my home furnished from Bob's Discount Furniture for sure! Definitely will be recommended to family and friends.10 Star's to our host Bob, for the friendliest heart felt customer care. Thank you for your hospitality ☺️ See you soon Bob!
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November 2023 by Derrick Bimer
We had an amazing experience at Bob’s. Our sales associate, Joseph, was with us start-to-finish during our shopping experience and had nothing but helpful and real insights to help us find everything we needed. We will definitely be shopping here again!
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November 2023 by Laurel C.
Buyer beware! We paid for delivery, but told it would be 2 weeks. So we picked it up. We paid for a service plan as well. Three days of use and the recliner doesn't work. Now we are told they don't deliver or service this area. We were given the option of exchanging it at our time and expense. We don't have the option of returning it and getting our money back. Very poor service and quality.
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November 2023 by Rheda Wilson
Great displays and environment. First impression was how well lit the store was. Very classy. The furniture is staged very nicely. I wasn't overwhelmed with clutter as in some other furniture stores.Emily was amazing! She's very personable and engaging without being pushy. She helped me find the perfect seating solution for my home.
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November 2023 by Aubrey Barz
Highly recommend Bobs Furniture as well as working with Kye! My Fiance and I spent all day shopping around for furniture at several different locations starting with Bobs and went back to at the end when we decided the quality and price for what we wanted was only at Bobs. The customer service was outstanding. Bobs cafe is an added perk. The whole experience was absolutely amazing and so much fun, we felt like we made new friends. We will be returning for any future furniture needs!
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November 2023 by Dayna Cowan
Drove from Jackson to Lansing to get a recliner for my MIL. They had the best price around. Kye was our salesman & he was wonderful. He was kind, patient, knowledgeable & efficient. We will be back for more furniture once we build our retirement home in a couple years.
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October 2023 by Chad C.
Ordered a sectional in August. was supposed to arrive within 4 weeks. on Week 5 I was told it would tame 2 months. Then 8-9 weeks. the real problem was after the delays the sales person who called 5 times on the weekend to secure payment for the order wouldn't even return my call when the delays started. Could handle the delays. won't accept poor service. the sales person was out of the Lansing MI store.
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September 2023 by Eric Cook
Very helpful. Not pushy at all. Was there when we had questions. Help us find exactly what we were looking for and let us take our time doing it. And the people working there had great attitudes.
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September 2023 by Kay Mueller
Jeremiah was a great salesman. He greeted us but also gave us space too look around. Felt comfortable making a big purchase and excited for the furniture to arrive!
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August 2023 by Dean,James Schmid
Steph was amazing, she let us take our time and really decide what we wanted. I always appreciate a good sales person who can give suggestions without being pushy. She was literally one step ahead with the next idea based on what I was trying to explain. Outside of the sales position she was extremely down to earth and personable. I would highly recommend her to anyone who’s not sure what they are looking for . She will find a way to help you find yours. Thanks Again I know I will be back.
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August 2023 by Henry Chu
Joseph was super helpful and friendly. We found a bed and chest drawer that were good quality and they were within our budget. I would definitely come back to shop for more furniture in the future.
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August 2023 by Nancy N
It was such a a pleasure to work with Joseph and the staff in finding the perfect furniture for my livingroom. We were given time to really shop without pressure and everything was explained fully. This location and Joseph became my new favorites for shopping for furniture and decor for my home. Excellent customer service and so friendly.
