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March 2025 by Georgia Wallace
$70.00 for a laptop charger is pretty steep ..
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March 2025 by Josh I
I miss the old best buy when they sold movies and had a good selection of video games. Instead they sell hot wheels, Legos, books and other random items. I used to come in to browse but nothing to browse these days. Service was great at the store. And it was clean and well organized.
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February 2025 by Caleb
Purchased a remote start for my 2017 and was told it would take around 4 hours to install on my vehicle. After 5 hours I received a call and was told it would take another hour because they were having trouble installing it. Another hour later, I was called again and told they could not figure it out and that they were currently taking it back out of my car and recommended I return it. I ended up taking it to the dealership after this incident and it was installed in 2 hours with zero issue.
Edit: It has been 5 years since making a purchase from this location and lo and behold, I gave them a second chance to my regret. I am in need of a new PC and when I looked at the Jackson location, they did not have the specs I needed. I called the best buy sales line, and the sales rep found the specs I was looking for at the Lansing location. She said the PC could not be put on hold, but she could text or email me an invoice to pay for it, head that way and it would be ready upon arrival. I paid and made my way to Lansing. Upon arriving, there were 4+ employees goofing off and gossiping around the door, whatever. I went to pickup and was told by the associate he was having "trouble processing it" and asked the girl near the door that was goofing off for assistance. She couldn't figure it out and paged for a 3rd associate who claims his name was "Phoenix". He said that he had my invoice for the transaction, that it was paid, however they did not have it in stock (after sending the female associate to look for it). I reiterated that I only drove up here because I was told over the phone that it would be ready today, and it said the pickup date was today on my invoice receipt via email. He gave me an unapologetic, shoulder shrug response and said my options were to wait until it was shipped to the store or cancel the transaction for a refund, also diverting blame to the woman I spoke with over the phone saying that it was a call center and that she was not from the store. I said if they couldn't keep their promise after I already drove all of this way from Jackson, to just cancel it. He proceeded to cancel it and AFTER FINISHING says "oh wait, it says there is one in stock". He comes back with the PC and stated, "I dont know where she was looking, but I found it". He then proceeds to tell me that because he already canceled, now I have to be recharged meaning that instead of the $2,300+ charge, I will now have two $2,300+ charges until the first pending charge is dropped. I have never experienced such a level of incompetence and lack of caring. Not once was I offered an apology or solution for THEIR MISTAKE, just a "Well it's already canceled, so this is your only option". Best Buy has been going out of business for a reason, and this is a shining example. Charging my account for $2,300+ and acting like it's no big deal that I now have to wait for a refund and get charged again if I want to purchase the PC same day is disgusting. I would be much less upset and understanding if I received decent customer service, but they couldn't make it more obvious that they did not care whatsoever. I left with no PC and a $2,300+ hold on my account. Best Buy, you lost out on a decent sale and I will never do business here again. I will make sure anyone considering buying from Best Buy hears about the multiple nightmare experiences I have had. I will be going to the microcenter or ordering my PC direct from manufacturer where customers are actually valued.
I will add that that the store closed at 7PM this Sunday. I made the invoice payment after calling at 5:55PM and arrived at the store at 6:35PM. The associate named Phoenix did give me a huge run around prior to canceling the order about how they were likely struggling to get it to go through because "it has to be made an hour or more before closing time to be same day" (which it was). I think the moral of the story is they had less than 30 mins left in their shift and were too lazy to
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February 2025 by Rive R
overall this is actually a really good store and the employees do help and inform you so its a 5 star store. but i got screwed on a 5080 so im giving them 1 star. waited outfront for several hours thinking it was truly first come first serve just to be told it's online only. i had one in my cart then "something went wrong" as I was checking out and it left my cart. this is a scummy practice by corp and it only benefits bots
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January 2025 by Annise Burton
Customer Service horrible on the phone
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January 2025 by Gary Dewaters
Horrible service had to wait to get helped over 30 minutes horrible service
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January 2025 by Jordan Monarch
Poor customer service, and the place looks like it was ransacked.
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January 2025 by Clyde Tompkins
Good place to get hands on before you buy
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January 2025 by Landon Schafer
Went in for a new phone and it seemed pricing. However super nice guy helped us out. He took a more unorthodox approach by eating a nut mix. It showed his down to earthiness and his humility. I appreciated this, as I was nervous going into a big tech store. I didn’t get his name, so if you go in there ask for a man with a dark beard.
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January 2025 by Nat Zorach
Best Buy refused to honor a warranty on a brand new appliance. Kind of done with them at this point. The manufacturer was able to also tell me that they were not going to honor the warranty, but did indicate that the responsibility was on Best Buy, which, then, told me they wouldn't honor the warranty. Fabulous
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December 2024 by Lisa Falsetta
Small store but had what I wanted..
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December 2024 by Dustin Wippel
Employees and store were great. Unfortunately ordered a tv on Black Friday and it never came. I waited around and called twice, assured they were just running late. I called two days later and they wanted me to schedule another delivery over a week out. I cancelled the order completely, I doubt they would have delivered that day as well.
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December 2024 by Brad Fox
I paid for the $160 protection plan offered through Best Buy only for them to refuse warranty due to the wrong phone number being imputed at time of purchase. Protection plan was paid for and active during time of purchase and was purchased by me. I have the original receipt and banking statement showing I’m the purchaser but was told nothing could be done. Do not go here.
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December 2024 by Aubrey Creech
Employees had no idea what was going on or how to offer any help.
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November 2024 by Gloria Alcala
My ordered item was canceled after arriving just one week. I waited 8 weeks, because THEY initially ordered the wrong item. I had a family emergency. THEIR CUSTOMER SERVICE DOESN'T HAVE A WAY TO GET ANY MESSAGE TO THEM. SO HOW WAS I GOING TO?! Now my item and service has been canceled! This is soo unfair! I've gotten ALL my electronics from you!! Service there is getting worst. I will demand a full refund and take my business elsewhere. NEVER shop there!! Soo unfair 😒
