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February 2024 by Chung Charlie
Candi Gostola is the best! In just one appointment, she patiently answered and solved all my questions. Shout out to Candi!
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December 2023 by S M Asaduzzaman
Incompetent staff ruin the entire banking experience. Their lack of skill and understanding leads to frustrating interactions and serious errors. Stay far away from this bank's service.
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November 2023 by David A
Very bad service, staff are rude and loud, trying to spy client's private information beyond what it needed for just have an account there! Be aware to protect your privacy and civil rights! The manager is rude and bossy, she will make it difficult to take you own money out!! She will give you an bad attitude and make trouble to you!! Don't use this bank! They are working on take your money but not give you service you need! VERY BAD
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March 2023 by callie pheister
Justine was amazing!! She has a wonderful personality and great customer service. I'm thankful that we walked in and she assisted us. Thank you!
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August 2022 by Marc Van Gulick
I was running short and changed for my business and they easily got me enough to get through the weekend
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July 2022 by Leonard Mitchell Jr
The banks smarmy responses to everyone show their lack of real concern, IF i wanted to bank on line I would, if I want to go to a brick and mortar store during normal hours I should be able to.
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May 2022 by Dawn Womboldt
Very slow service. 15+ minutes wait in the drive thru with only one car in front of me. Only one teller at any one time -poor service
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February 2022 by cassie melean
Canceled my account on December 4th, 2021 without any notice. I only found out when I tried to access their app and was told my account is suspended. So I called on Monday the 6th to be told that it's pending being canceled and once it goes through in 3 days they will send me my money. I asked why wasn't i informed by mail or a phone call that they were closing my account and the person said that I'll be receiving a letter in the mail stating that my account is closed down. Fast word 3 days I called again to make sure my account was closed down and they said yes and my money will be there in 10 business days. Well it's now 1/31/2022 and I called again just to find out that my account isn't closed but still pending and I can't get my money until it's closed.
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January 2022 by Addy Hamel
Told me I would have to pay $150 and go in person (across the state to a location that has been 'temporarily closed' for a year) to open a deceased relatives safety deposit box. Went to another bank location because I thought this was absurd, and learned this is not true at all, they are going to mail the contents to me for free...
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November 2021 by xJustice04x
The wait here is ALWAYS extremely long. They have shortened their hours. There is one friendly person who works there and that’s the manager.
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October 2021 by Kleinone
Drive thru closed due to "the construction" but there is no construction anywhere and the real reason is that there is only 1 teller working and a line of a dozen people. If you're concerned about being needlessly exposed to covid or anything else, avoid this branch like the plague. They don't care.
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June 2021 by Michelle Sidel
Apparently they are under staffed and just close without warning or signage of any kind. I have to go there for work but would never bank there personally. I need a bank that holds regular hours.
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June 2021 by Chas Hollingsworth
Drive up closed on Saturday’s and one teller helping while the other teller is unavailable.
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May 2021 by Richard H.
Clearly BOA is shutting down branches....pandemic or not, this has been the only location my area open for 1.5 years. They keep lying, saying the Okemos branch should open in the next month...its been months of them saying that. They are open minimal hours and with a minimal staff. Its ridiculous and inconvenient. ALL THE OTHER LOCAL BANKS ARE OPEN. Quick with the lies and excuses and just close down already...I'm taking my business and personal accounts to MSUFCU. My patience has run out. Beware- this is not a good bank to be with any longer!
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May 2021 by Tommy Pang
Slowest bank ever. Waited in line for forty minutes for just one check.
