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November 2023 by Timo Vasquez
This location is clean, visually pleasing. As soon as you enter you are politely greeted which is greatly appreciated in today's world.The service I received from Alex was informative and useful. He was professional and proficient with my account adjustments and still helped out his teammates without slowing myservice requests. Physical stores are still the best
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November 2023 by Alejandro Ruiz
Marissa is a very great worker. She’s is very attentive and greeted me as soon as I entered. You don’t find good people in retail like this anymore and I appreciate a genuinely good knowledgeable worker. Great job hiring this one! Will be referring people to this location.
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November 2023 by Seasoned Shot
I recently had an outstanding experience at the AT&T store, where the customer service provided by their representative was exceptional. The representative was not only knowledgeable but also went above and beyond to address my concerns, ensuring I left the store satisfied. The personalized assistance and friendly demeanor made the overall interaction truly enjoyable. I highly commend the AT&T store for having such a dedicated and customer-focused team member.
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November 2023 by QUIS SWEAT
Lauren was so helpful during my interaction with her. She was patient and very understanding, even though I kept making it more and more confusing for her I told her next time I come to The Store that she’s going to be the one to help me again because she was very understanding and patient with me. And this is after I was given her a hard time.
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November 2023 by Liliana
I was in the other day and the customer service was amazing! Marissa was so welcoming and made the whole phone experience great! First time in a while that I left the store satisfied with the service and all my questions were answered!Thank you Marissa!
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November 2023 by Maryann Turner
I have had such a wonderful experience with laurn at this store she was able to help with the fact that 1..my bill was wrong, previous associate miss lead me to thing that just pay the taxes i get a new phone.. never saying that the changes would raise my bill, added protection plan for 4 phones when i already had it for 2 phones.. she was so help full with all the stress i was under, the frustration of not being tech savvy in getting things back on my old phone got me in touch with customer service and was allowed to return that phone. Helped me get the item's off the new phone back to my old phone. She was a God send in making this whole thing turn around and take my stress level from a 5000 down to 100.. you need to have more people like her in your office.. i know that she went well beyond what she needed to and i am more than grateful for her kindness, understanding, and just making me feel heard and understood. Sincerely.. Mary Ann Turner ❤
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November 2023 by Shondra Marshall
I have read the reviews below and am wondering why I have not had the same stellar experience. I agree, this team has a great positive demeanor. Hopefully, when I come in tomorrow my issue can be resolved...I went back to the store the following day and also the manager Alex helped me and also waived some fees due to the mistake that happened. I wanted the 14 just due to cost but there was only 15 in store and I received that and Alex took time to help me set up the phone before I left. There was some frustration on my end and also his but it did not change the outcome of my experience with getting the issues resolved. I have changed my rating from a 1 to a 4 because I do feel like time and attention was taken to resolve the issue of the phone. However some comments were made that I did not feel were as professional or necessary given the challenges I experienced but my issue is resolved and corrected.
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November 2023 by Pj Stephens
Lauren was absolutely amazing the conversation that she kept up with me and my husband while waiting for our phones to transfer over everything was done with professionalism and precision. She moved with purpose and utilized her time and did not waste our time. Thank you so much.
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November 2023 by Wendy Gutek
WOW!Best customer service experience I’ve ever had with AT&T. Erin was working in this store today and was absolutely amazing!Also, as soon as I walked in I was greeted by 3 smiling faces and a girl who was so friendly talked to me and listened to me about my complicated situation and then she referred me to Erin. Honestly, best experience ever! I usually go to the Okemos AT&T and they just kinda suck.Thank you so much for the great experience and for helping me solve my problem!!
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October 2023 by Jeffry Rausch
As soon as I stepped in the doors I was greeted by a beautiful young lady named Sierra that asked me what I was in for. Immediately directed me to what I wanted and also got me some things that I wasn't even thinking about at the time but happy I got them. Overall very pleased with the visit and happy I came in when I did.
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October 2023 by Josh Ruckle
Best service I have ever had! Sierra was amazing and so much help with everything I needed.
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October 2023 by Kasey Lammon
Best AT&T store!! I was switching carriers and I’m glad i came to this store to make the switch. Alex took care of everything and was a huge help! The whole staff is friendly and super nice! I highly recommend this AT&T store ?
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September 2023 by Jonathan Terrill
This is the best AT&T store I’ve been to been very helpful. Great service, great employees, the manager there Alex is great and great help. Highly recommend this AT&T
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September 2023 by Allison Terrill
This is the best AT&T store I’ve been too. The staff was great, and super helpful! The manager Alex was great to work with he helped me out greatly! Highly recommend coming to this store, they are very quick and helpful.
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September 2023 by Robin Bedes
I have been in and out of this AT&T location since it opened but didn't have such great help until Alex helped me. He went above and beyond to solve the issues with my account. He was friendly but professional. My new favorite AT&T guy.
