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April 2024 by BrokenG
Terrible! Everyone in that city is a crock, I will never return to the middle of the country again for rest of my life, it is a post apocalyptic waste land lacking any ability to fuel my car with the gas it needs or get services to help with the gas ruined my engine. I’m reporting Audi Lansing, they should not have a dealership where you can’t even purchase the fuel to run an Audi, they prefer 93 octane which is impossible to find in the middle of America. The Tow truck driver you guys contacted for me, took my vehicle because I was $40 short on a $600 tow, they broke things in my car, stole my prescriptions that were in my glove box and I don’t know what else might be missing. I am reporting you guys to AAA in California and they we will see what comes form it. I offered the Tow operator anything in my vehicle, even a $2000 tv for just the $40 but they saw what was in my car and would rather rob me. This was M and M towing out of Battle Creek Michigan.
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February 2024 by Emily Cutchall
Fast service great people! Adam and Amanda are wonderful
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January 2024 by Feng Lin
Very disappointed. I just want to switch my payment from one single payment to monthly payments because I found I can't afford too much at one time. But they said I've already authorized them to make the payment and can not change until this insurance season is over. They would rather I change to another insurance company and cancel all my policy than to make a change of ways of payment, which is ridiculous. I don't what their logic is to set up these rules. I used this company for so many years with trust, and they did great for me with reasonable price. But now I have to change to another company due to their ridiculous rules.
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January 2024 by Angela Bouterse
Great trip maps. great customer service.
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January 2024 by John Mays
I recently encountered an unforeseen situation at the Meijer gas station in the 48911 area and had to contact AAA for assistance. Initially, I was informed that my car needed to be towed to a local gas station. However, when Edward Pease arrived, he efficiently assessed the situation and realized that the gas station was nearby. With outstanding service, he promptly assisted in getting my car up and running again without the need for towing. His swift response and valuable help were instrumental in resolving the issue in a remarkably short time.Edward Pease's professionalism and quick thinking undoubtedly saved both time and unnecessary hassle. I wholeheartedly recommend his exceptional service to others in need. His dedication and problem-solving skills warrant recognition, and I believe he should be commended and even considered for a raise for consistently delivering such high-quality assistance. Thank you, Edward Pease, for your outstanding support and invaluable service.
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December 2023 by Judie Corzine
Called AAA around 3pm for a battery jump,was told approx 30 minutes. Received Automatic call 45 min later(3:45pm) saying request given to local company and expect another 30 min wait.Around 5pm (1hour plus) local company called, confirmed he had request information, said it would be another 90 minutes (so, 6:30 ish) At that point 2 hours after calling for service, we cancelled the service request. Not willing to wait another 1 1/2 hours.
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December 2023 by Hailey Amarie
I’ve really wanted to enjoy this car insurance but every other month my rates change, they will change my policy and never get ahold of me, one time I was charged $400 for no reason and instead of fixing it and refunding me they put it towards future payments. I don’t have money like that to be taken randomly with no explanation or communication. I haven’t had an agent on my policy for over a year they never told me my agent stopped working for them and told me I’m now in “limbo”. I recently had a flood and thought I would be covered since I’ve been paying for renters insurance for the past year and a half turns out they said o haven’t had it this entire time SO WHAT EXACTLY HAVE I BEEN PAYING FOR THIS ENTIRE TIME. I have cancer and this car insurance should not be stressing me out this much. Not to mention any changes we make on the phone do not stick to your account. I’ve changed my car and address on the phone and in person countless times and they will still use my old information. I’ve tried to be so understanding but I’m at my end with this. I will be looking for a new insurance this week.I want to add I was charged another $400 this month. I have only one car. You guys are robbing me and probably multiple people.
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December 2023 by Nicky Thompson
This is the worst office and manager. They are about commission, bank fraud, no integrity. I asked for my policy not to be renewed in July in person. The car changed owners and I even provided proof car was insured by other insurance. I’m still being billed in November. My account was still debited. I was still billed for months even though I repeatedly went into the office, called on the phone, emailed over and over and was even emailed from an agent that policy was canceled but it wasn’t. I also never receive discount for health insurance on previous policy even though I proved documents.
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December 2023 by Nichole Tompkins
This is the worst office and manager. They are about commission, bank fraud, no integrity. I asked for my policy not to be renewed in July in person. The car changed owners and I even provided proof car was insured by other insurance. I’m still being billed in November. My account was still debited. I was still billed for months even though I repeatedly went into the office, called on the phone, emailed over and over and was even emailed from an agent that policy was canceled but it wasn’t. I also never receive discount for health insurance on previous policy even though I proved documents.
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November 2023 by Nichole T.
This is the worst office and manager. They are about commission, bank fraud, no integrity. I asked for my policy not to be renewed in July in person. The car changed owners and I even provided proof car was insured by other insurance. I'm still being billed in November. My account was still debited. I was still billed for months even though I repeatedly went into the office, called on the phone, emailed over and over and was even emailed from an agent that policy was canceled but it wasn't. I also never receive discount for health insurance on previous policy even though I proved documents.
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September 2023 by sever tita
Excellent service, friendly staff
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September 2023 by M Jones
Friendly and quick service for a non-member who needed an international driving permit.
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August 2023 by Perseus Jason
Slow but super helpful
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June 2023 by TheBombshellBabydoll
Coming from California, I'm used to overworked grumpy employees that really could care less about customer service and would just prefer to get you in and out as fast as possible. The agents there were super nice and accommodating. I had a bunch of stuff to do and was on a time limit because I had an appt at the DMV. They made sure to meet all my needs, be kind and professional, and get me out on time to make my appointment! Definitely recommend. Not sure why people say AAA is too expensive? They aren't the cheapest auto insurance but they easily have the best service and coverage. Can't beat that peace of mind.
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June 2023 by Kara Wilson
1 star is too high, these people are rude, unprofessional and disrespectful. They will lie over and over again just to end the phone call and have 0 regard for people and what they are going through. Waited over 6 hours for a tow that was never even properly scheduled and was told to leave my keys in my unlocked vehicle for them to tow it, only to find out the tow driver never even had me scheduled like they said..
