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“Edited on 7/16/21-In the past 4 months, Advia seems to have performed a 180 in customer service. Even when they have not been able to directly assist, they have pointed me in the right direction to fix my issues. I have had three absolutely wonderful interactions with the people here and I am happy to have stayed with them through my previous issues.Previous review-Can't in good conscience recommend this bank. Deductions and additions are clearly processed at radically different times than actually processed, strangely enough every time I get overdraft fees. I'm told it's due to the other companies bank, but this week I actually called my friend who ownes her own shop- so I caught them in one lie. I doubt it's the only one they told, but it's the only one I can verify and as such I cannot really trust them again.”
“This place approved of my very first loan. Allowed me to finance a new vehicle without a co-signer or any credit history. I provided a long work history for them that had 6-7 year loyalty and they took my word. (With check stub proof) Recently I had small issues with a payment history (resulting me in having to make a dispute with Equifax) and Flagship worked with me 100% and provided perfect service. Appreciate you all! Very good people!”
“Great Regional Bank. ... Ditto on the other review by T.J. ... Great folks here with a hometown feel. The tellers and mangers all know your name: it's like the bank version of "Cheers." Main office is based in Croswell - many of the customers are farmers - and they go out of their way to give good service. With the massive bank consolidation and closing a during the credit crisis, nice to know these folks.”
“Over the years I had never actually gone inside, always had good service going through the drive thru&ATM etc. The other day I went in and was helped by Ryan who was pleasant, thorough and quick. This location and downtown port huron location are definitely better than Marysville&fort gratiot.”
“Have been banking here for almost a year now. I love the fact that they pretty much return your out of network atm fees at the beginning of every month. But I love their customer service so far!! Everyone has been so friendly and helpful of every situation I’ve been through with them!! And that goes for staff inside the branch AND the 24 customer service & support hotline!!”
“Had a really great experience here getting my son his first bank account. They explained the process very well and talked to him as the main customer while Letting me subtly guide the process. They socialized appropriately and made him feel very comfortable. Chase bank has fantastic tools that they provide to manage your account. My son already is using them better than me. A very well run branch. Well done folks!”
“Everyones been very friendly and helpful. Ive been banking with them for some time without issue. I think the reason banks usually have poor reviews is because no one cares to leave a review except to complain. Like one person said. There were 4 ppl behind the desk and i had to wait. Lol those ppl werent able to assist u. Just because theres other employees there means nothing lol. They most likely werent even at a register.”
“Bank of Montreal saved me almost $700 because of their security measures and extremely helpful staff.I visited this branch after trying to make a purchase and calling BMO phone banking when my transaction wouldn't go through. I found out my card had been compromised and I needed to go into the branch.I'm not gonna lie, I was mildly annoyed and procrastinated a bit. I'm the demographic Smartphones were invented for. I do everything online.When I finally got around to going, Evelyn (I hope I remembered your name right) was extremely patient and helpful in explaining what I should do next. She then proceded to go through my last 60 (I think it was 60) days of transactions to see which ones I didn't recognize. Then she sent it of to be investigated by the fraud department, got me my new card and asked me if I knew about the mobile alerts that I can turn on to verify my online transactions.I couple of weeks later I got a call, not from the fraud department but from Evelyn (see disclaimer above) personally to let me know all the transactions I didn't recognize were fradulent and I would have the entire sum returned to me. Which happened later that same day.Top to bottom a thoroughly positive experience even though someone tried to steal a bunch of money from me.”
“Ive never had any issues banking at this branch in the decade or more ive been a customer. Staff are very curtious, helpful, and very physically attractive as well which is never a bad thing ;)”
“Excellent! Heimal Halai did an fantastic job today. Just the help I needed. Stopped in frustrated. My debit card not working. I guess it got hacked or something, all that online shopping. Excellent! He was a great help!”
“Alex at the Fort Gratiot branch is great at his job. He’s friendly, follows up and truly cares about customers. He went the extra mile to make sure a transaction was verified correctly. Thanks again Alex!”
“Had issues getting help at home branch so tried other local BMO.Had awesome help from teller and supervisor, i sadly can't recall names, but they quickly and painlessly resolved the problem. Would definitely recommend this branch to anyone lookjng to bank with BMO”
“This comes a bit late, but Dads Estate has finally been settled. Peter died in 2018 + we had a 'fly in the ointment'. This branch went way above + beyond anything that I would ever expect, when it came to dealing with my aged father, mentally ill brother, distanced sister, + nervous self. Flo, Mark, Judy are 3 names that come to mind. U were Awesome”
“My wife and I went in to RBC to open a business account and had a great experience from the moment we entered the doors! We sat down on the couch to wait for our appointment and were greeted by 2 different friendly staff members asking if we were taken care of - then got the name of our business & financial advisor to let him know we were here. We met with Harshit (Harry) Rawal and he was so friendly, welcoming, knowledgeable, and made the process enjoyable and smooth from start to finish! All of our questions were answered, we never felt rushed or pressured on our decisions - he was there to help us - amazing service! I highly recommend Harry for all personal or business services he provides! 5+ stars!”
“I really loved their service. Especially the employee named Navjeet, she opened my new account and was so nice and polite. She even helped me to resolve some issues going on with my previous bank account. After all, I would suggest everyone to give a visit to this bank.”
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“This branch is small so the staff knows you by name and accommodates any requests. Our company has been using this bank for the past 10 years and we all appreciate the service!”