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November 2023 by Timothy Campbell
I have been working with Deanna at the Lake Orion store. She has been phenomenal! I needed to look at several different fabrics and she was very patient and extremely helpful. I had a La-Z-Boy sofa for many years and sold it when we moved. This was the first place I thought of when searching for a sectional. I would highly recommend Deanna at the Lake Orion La-Z-Boy.
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November 2023 by Sara Adams
Lillian our sales associate was completely knowledgeable and helpful. She listened and provided all of the information for my selection. I don't know how good the loveseat recliner is until I receive it.
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November 2023 by Barbara VanRaaphorst
I had a good experience at the LO store. Both Deanna and Monica spent a great deal of time helping me make a decision on the purchase of my couch.
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November 2023 by Nick Hogan
Friendly customer service, nice looking store, and found the exact lazyboy I was looking for. Getting delivered right to its rightful home!! Thanks Lazyboy for making lazyboys!!
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October 2023 by Fran Van Huysse
My husband and I stopped on a whim to just look at the furniture and not purchase that day, yes I did say that. JT met us soon after walking into the showroom. He was wonderful told us to wander around and any questions just ask. Well we needed something for me. I’m going through cancer treatments and need some comfort. We have bought La-Z-Boy prior. I’ve been using my husband’s La-Z-Boy recliner, I think I needed my own. I selected a loveseat power recliner so I can snuggle with my granddaughter when she visits. So much for waiting to purchase but with JT’s help it was a good day! Thank you.
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September 2023 by Don S.
LA-Z-BOY is charging me $506.40 to replace a defective part on my 5 year old recliner. 3 hrs labor at over $160 per hr. On youtube they show the part being replaced in 20 minutes or so. Had to wait for over a month and a half to get it done.
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September 2023 by Randall Ridenour
We weren’t pressured on making a quick decision on buying something. The sales staff let us roam around the show room so we could get a good feel on the furniture that would meet our needs. They were very professional on completing the paper work and setting up the delivery on our items.
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September 2023 by Jayne Imber
Deanna was very helpful in assisting my husband find just the right chair for him. She also showed her expertise in helping me match his chair to my previously purchased couch and chair. We are very happy!
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July 2023 by Dale Salminen
JT gave us excellent service. Answered all of our questions and was very knowledgeable. We had a great experience picking out our new furniture.
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June 2023 by Kristen Moebs
JT was incredibly helpful. We spent about 2 hours in store trying to pick a chair & custom fabric because I was picky and indecisive. He was attentive without being pushy. He was very patient and knowledgeable. The store had the best selection of recliner chairs versus the many other furniture stores I checked out. We walked out of there confident in our purchase. Very excited to see it in our home! Great experience thus far!
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June 2023 by Laurie Lonie
The Sales Manager, Scott, was so helpful. He was very patient and took the time to work with us and helped us find the perfect chair for my mom. It was a great experience. Highly recommend Scott and this location.
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June 2023 by Mark Nanney
Our sales member was great. Marissa was very patient while we tried one recliner after another in our search for the perfect fit.
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May 2023 by Brenda McNairnie
I had a great experience working with Cindy Grudzinski. She showed me all the possible ways I could furnish the two rooms in my house that I selected. It made the process enjoyable and fun. I know the items I have purchased will fit and look good in my home.
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April 2023 by dorothy kromm
Not happy with the couch I just bought three months now and the foam is already collaped in the back. I paid 5000 and waited 6months for this couch . I want it fixed or replaced. No one is calling me back about this issue.
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March 2023 by Keven Sands
I was there 15 min before a sales person came over. I had tried to flag sales people multiple times. Not great