-
October 2022 by David T.
Went in today, the day of Halloween, and there was Christmas music playing already. Good lord first they take out the hotdog carts and now this?
-
August 2022 by Andrew Charbonneau
My wife and I used Home Depot for a special order patio door and had a TERRIBLE experience. They had someone come out to take measurements. The door arrived and was installed by our contractors. When I got home, I found that they built the door with a 5'10" (70 inch) clearance, rather than the 80 inch clearance it needed to be for the average person to fit through.
-
May 2022 by James V.
I came in for some bolts for my outdoor patio set. I was having a hard time finding the correct ones and was then offered help by John in hardware. He was great. He helped me find the correct bolts and made sure I was taken care of. I appreciate his help and want HD to know he is a real asset to your organization. Thank u for ur help, John. Appreciate you.
-
August 2021 by Julie H.
I had the best customer service experience at this store today! I was looking for some unusual lightbulbs and other electrical supplies that my elderly father wanted. I had no idea where to find them. I must have had a puzzled look on my face and a store employee named Victor asked me if I needed help. He was very patient to hear all that I needed on my Dad's list, then he led me right to the items. He helped me decide on a few things and was very knowledgeable! This store has extensive inventory, is bright and clean too. The best part is that when I arrived at home, my Dad was super impressed that I got all the right things!
-
June 2021 by Mike T.
Not bad, but could improve their customer service. Unlike ACE Hardware, Home Depot has become a very cold and unkind place to shop. There are few good people here, i always look for the old timer in the paint department. Really good fella, helped me with backer rods. However, store as a whole not so good.
-
June 2021 by Chad R.
The most amazingly helpful staff. I had a large order for an event that we were building in the area. The staff were extremely helpful in finding the items we needed all over the store, then we're kind enough to help us ratchet the lumber together, and fork lift it onto our flatbed. I fully push this store to anyone looking for some home improvement needs!
-
April 2021 by Ruben Velasquez
In the past 7 months we have spent more than I'd like to share on a home renovation. Beginners mistake buying a money pit. However, I'm fiance and I look forward to coming to Home Depot each time because of Jeri!She knows exactly who to ask and where to find everything we need. We love the feeling of coming and seeing familiar faces that care about our shopping experience!Thank you all for the work you do!
-
April 2021 by Scott Morris
One of the best Home Depot stores in the area. Associates are alway very helpful
-
November 2020 by Kayla Snider
Very friendly love the staffs
-
November 2020 by Kristen Mills
Peggy K , one of the associates, was extremely helpful and made my trip to Home Depot fast and efficient!!!
-
November 2020 by Kesha Long
Great store very helpful....
-
August 2020 by Dorothy Banks
I found what I needed they are a little bit higher than Menards though
-
June 2020 by Earl C.
Terrible customer service from Jill at Store#2743 - Orion Twp, MI. I placed an online order that her store was supposed to deliver fence rails today. No real delivery window (their concept is 6am-8pm) - so I lost entire day wages plus still never received product to date. I called to complain to corporate, who called their store. Jill gets told to reschedule my delivery, but she did not have the respect to ask me what was my preference since they screwed up. When I complained about the lost wages - she said not her problem, and take it up with online people - I told her that's who called that store for me. She said not her problem again. I will never deal with that store again. I am starting really lose faith in Home Depot all together when they don't care about their long-time customers who were avoiding their competition (Lowes) to get products from nearby stores delivered instead of my going to local lowes to pick up directly what I needed. Shows who is loyal to who in this case, huh? Pathetic. Someone needs to reteach their managers and customer service about real customer service and most important - RESPECT
-
April 2020 by Keith F.
I have been a loyal HD customer for over 2 decades and remodeled several houses during that time. I am sad to see the decline in their customer service. Time to shop elsewhere
-
March 2020 by Karen C.
To anyone thinking about buying appliances from Home Depot here are a few things you should think about. I bought a stacking washer and dryer for my condo and explained to them what my dimensions were and the limited area they had to work in. Now these weren't cheap I spend almost $2000.00 for the pair so you would think that with this economy they would try to make their customers happy. Both times I talked to someone at the stores (Lake Orion & Farmington Hills) I was assured that there would be no issues at all. Turns out they are wrong and they don't care that they are. They came out to install and found out the drain line on the washer was a bit short while it was pulled forward to do the hooking up of the water lines etc. so I was informed that they couldn't install. They told me they sell a kit to extend the hose but, if I use it, they will not install it due to it being an aftermarket product. So here I am with a washer and dryer just sitting in my house. The service technician was borderline rude and had no interest in solving my problem. He said there is nothing they can do and will not return to finish the job. The manager at Home Depot Lake Orion was apologetic but, would not do anything to help me at all except refund $200.00 which is fine but, I still can't get my washer and dry in! I am a single senior woman and I am so very frustrated with the lack of interest in Home Depot being responsible in anyway that I can't begin to tell you. They say that appliances are non-returnable which I was fine with under the expectation that they would install. I could not find anywhere on the paperwork that if you need other parts they will not install. So if you are a woman especially stay away from Home Depot.
