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November 2024 by Maggie Stafford
Evan and Zach were incredibly helpful and informative. Thank you for helping me pick out my new favorite bike!
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October 2024 by Brian Klaver
Nice enough guy I dropped the bike off too for a tune up and repair. I was super clear that I had one week to get it fixed and then I had to take it on a trip with me to Chicago. He confirmed and said that was fine I could plan on that. Called a week later to pick it up and was told that a repair guy hadn't been in for a full week, and it would be several days longer. Offered to let ME pick it up myself and bring it to one of their other shops...however none of those had time to work on it either of course. Had to take time away from work, bring it to GR Bike, and pay an expedited fee to get the bike back by the next morning. At least they were able to help and find a solution and that is where I will go from now on. This shop didn't seem to care about a solution. Won't be back there.
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September 2024 by Matthew Richard Robles
The team that worked with me and my bike was excellent. They were able to process my needs and answer all my questions. They were able to match my understanding (which is very limited with bikes) and thoroughly explain my needs. Their willingness to minimize costs further made the experience a positive one.
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August 2024 by Patrick Ward
The staff is always super helpful and knowledgeable. I always get what I need quickly without feeling like I'm being upsold on a new product. I highly recommend them for both new bikes and servicing old ones.
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July 2024 by C. m
Shop isn't great.
Brought in my bike for a tune up, they came back saying it needed a new chain and cassette and wanted 400$ for it. Brought it to another shop, they said the chains 50% at worst and there is nothing wrong with the cassette.
They also quoted 250$ for it if we needed.
They seem quick to want to upcharge for unneeded parts.
Buddy brought his bike in and they didn't bolt the cranks on well. Fell off about 1 mile in. Yea they fixed it, but was still embarrassing. They also hit him for a cassette and chain ?.
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June 2024 by Johnny Rizvanovic
Couple weeks ago i ordered a couple of Bibs that were on sale from Specialized to be delivered to my local Village Idiots bike shop. They took those in put it on the floor for 100 mark up and told me they never got it. When i fact i checked with specialized and they did receive it on my behalf. Shady…
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May 2024 by Luke Malott
Stopped in and left with a new, fully assembled bike off the floor in less than 30 minutes. Had an idea of what I was looking for (purpose and price); the staff was super helpful, gave me a recommendation, and had an appropriately sized bike to try (tall guy!). Loved the fit and left with it! Edit: shoutout Evan, thanks!
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May 2024 by Laurie Haveman
Bad customer service, had no knowledge of bikes or bike tires. I walked in and said I need a 16'' and a 20'' tire for a recumbent bike. He went and got a 26'' tire. instead.
When I asked what the weight rating was he went and got a scale to weight the tires themselves.
I needed recumbent bike tires and they had a recumbent bike in their window display and when I said those are the type of tires I need, I was told oh I don't know anything about those bikes, but it was in their display. Needless to say, if want to talk to someone who know about bikes or what is in their store, don't go to the Village Bike Shop in Kentwood, Michigan.
Oh yeah, if you think I should have asked for the manager, I did. He was the manager.
One star is pretty generous for this place but it wouldn't let me rate them with zero stars.
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May 2024 by Rog Groendyk
Great service my spring bike tune up. Excellent staff to help me. ?
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May 2024 by Deborah Williams
Me and my 6 yr old grandaughter came to Village Bike to look for a 20" teal green bike for her. They showed us what they had. She fell in love with a teal green Specialized bike. New it cost $349. They had a used one that looked almost new for $199. We said we were just looking around right now and went to 3 other bike places. Needless to say after her dad picked her up I went back to Village and purchased the used one for her 7th birthday which was in 2 days. They checked it over and lowered the seat and were very helpful with questions. She was so excited when she came downstairs and saw it. She just learned how to ride a bike today without training wheels. She is a happy girl. Thank you!
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May 2024 by Stephen S.
Every time I bring my bike in for repair, I have to end up taking it back a few days later because it's not fixed correctly. I have lost so much trail time due to this. This time, they replaced my rear tire with one that is way too large and was rubbing against the frame. While it could have been adjusted, the tire was still too large and I finally got fed up and asked for a refund. They refused to refund the labor - even though it was not properly set in the frame. I will be disputing this charge and also contacting the BBB. Treat your customers better. I have been going here for over 10 years, but no more.
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April 2024 by Cora Foley
The best bike/exercise equipment stores I’ve ever been in. Very helpful, knowledgeable, professional staff. I finally have an adult bike that is the correct size for me and adjusted for my height. My new bike has the comfort and features I need as a senior who has had injuries and surgeries limiting some mobility. And got a great price as well! Highly recommend Village Bikes.
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April 2024 by Joseph Fulkerson
Very friendly and great service. I had a damaged tire replaced on my e-bike. The new tire is excellent!!
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March 2024 by Scott S.
What a great experience! Cory's knowledge of the entire bike riding package is incredibly helpful in not only establishing the optimal fit for the best performing bike size, he enables you to correct long-time habits for a future of success. The cost/benefit is definitely there!
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March 2024 by Jeff H.
VB&F delivers the best quality of biking equipment and customer service. This is our third round of new purchases over the many years of doing business with them. We would never go anywhere else!