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October 2024 by Kevin Petterson
Gary R was fantastic in the store. Very helpful in finding what we needed and working with us on all options.
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October 2024 by Maria Midena
Great service!
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October 2024 by nanc Alvarez
We got this bench for our kitchen, love it! It's super comfortable.
Rating for it being 3/5 is due to one issue we had.
Sales Very friendly didn't pressure us and was amazing at his job ??.
He would be the reason we go back.
Item :5/5 easy to put together and honestly amazing for the price.
Person on dock:0/5 We came 4:40pm. My husband got out to get the item and he told my husband they were closing my husband explained we got a confirmation that it was ready for pickup. He yelled at my husband that he didn't have time to get our stuff then my husband asked him oh so you are close at 4:40 pm not at 5pm? The guy got frustrated told him to hold on yelled at him to Close the damn door at my husband. My husband closed the door confirmed our item, got out and brought up our car close to the dock to load our item It took less than 5 mins to load, My husband did all the work.
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October 2024 by Mary Wendt
High cost people would have very large living room
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October 2024 by Curtis Bell
Thank you Fern & Chris, along with the others that helped me. Thanks…
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October 2024 by Latia Willis
Put on my big girl pants and buy a brand new couch for myself. Walked into the Kentwood store and Andy was quick to help me understand the process, which put me at ease. Thanks Andy for your help! I’m in love with piece. You were great! Will definitely be coming back to buy more in the future.
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October 2024 by Word 4 Life
The whole experience from buying to delivery was a positive experience.
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October 2024 by Sonja HollowY
Everything from start to finish was extremely easy and smooth. Thank you, all!!!
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October 2024 by Jennifer Zimmer
Andy was an absolute pleasure to work with! Thank you so much for accommodating our needs.
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October 2024 by gary raymond
This is a great place to buy grow with me beds for babies and gary can help select everything you’ll need for babies foom
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October 2024 by Julie Fisher
Beautiful furniture. Great delivery team. We bought in one state and had it delivered to us in another. Glad we purchased from them.
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October 2024 by Marc Corrin
Gary did a great job!
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September 2024 by Leann DeFrang
I would have given my overall rating much lower but the two people that we worked with in store bumped the rating up to two stars not zero. Waiting waiting waiting. Got 2 of our 4 couches delivered. Our other 2 were special order and were told it would be 60+ days and to expect a call when they come in. The tracking button never worked on order so we called at the 60 day mark and said is there any indication on when the couches you leave the place where made. They said they would let us know they never did! We called back and asked if they could track our order and they said it was on the truck to be delivered to the 28th street location where we ordered it and because Lansing location does their deliveries now we’d have to wait to have Lansing pick up our couches from 28th street and bring them to Lansing to set up for delivery. As of September 19th the 28th street location had our couches and it took Lansing 6 days to pick them up and bring to Lansing. Also, at this point Lansing has to drive all the way back over here to deliver them to us. We were told once Lansing got them from 28th location we would receive a call to set up delivery day and time.
Lansing had had our couches for 3 days now and no call! So I called and asked why we have to wait for so long for anyone to contact us. They said we have a set up delivery for October 16th and I said we never set up that day so why were we told you’d call us for days that would work if you just pick whatever day works for you guys not us.
I was told a manager will be contacting us for this issue because that when they can deliver!!!! I said unacceptable if you guys had the couch since Sept 19th at one of your locations why would we have to wait until Oct 16th for a delivery????????? Still waiting on the excuse/ answer!
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September 2024 by Jacob Vander Wal
I usually don’t leave negative reviews, but I truly think that this is deserved. Being a customer at value city has the been the biggest POA and headache that I have ever experienced. Their furniture is great, I think it’s great quality, great price, good styles. The customer service, logistics, and partnership with Synchrony bank is what is driving this review.
For starters, we purchased multiple pieces of furniture (bed frame, night stands, couch, dresser). Value City uses a 3rd party delivering system, that missed our delivery 3 times in a row. We were without furniture for well over a month with no compensation and no explanation from Value City. We took days off of work when there were supposed to be deliveries to not even be alerted or notified that the delivery wasn’t happening.
Eventually, we rented a 26’ uHaul and drove to the store and picked our furniture up and carried/assembled it ourselves. We asked them to refund us for the delivery fee.
There was a handle missing on the dresser (which by the way is still missing after almost 10 months of calling and visiting in store to address this issue), pieces missing on the couch, some of the furniture came damaged.
Also, we paid an additional $500 for the warranty, which we have called to try and make appointments to no avail. We were told that the damages had been remediated, to go and check and see that they weren’t.
Additionally, they use Synchrony Bank. This is my second experience with Synchrony bank and I will NEVER use them to finance any purchase ever, nor will I ever bank with them.
We purchased our furniture with what was told to us by our sales rep, interest free financing. Although it is our fault for not reading the fine line, we have exceed the 12 month grace period of interest free, and our balance has doubled. So we are paying off an extra few thousand for a service that was terrible, incomplete, and unprofessional.
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September 2024 by Jon Gochenour
Delivery guys were great very happy
