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August 2024 by James Schneider
I highly recommend Thompson's for your auto service needs. They had a solid reputation at the old location in Kentwood, hence my contact. Spoke with Shawn who was not only helpful and honest, he also listened and shared directives. Being a gearhead a couple decades ago, I assure you it wasn't a sales pitch.
The transmission flush was completed as they said it would be, to include the BG program. The service was timely, car was clean (no mechanic grease or that non-sense) and priced at the quoted amount. Yes, an auto repair / maintenance business that doesn't try to upsell or cause doubt for additional sales. Honest business, fantastic service and I am very pleased to have chosen Thompson's.
The integrity of the business has earned my 5 star rating, will be both the facility of choice for the future, as well as my recommendation for automotive service.
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August 2024 by Dave Skorupski
Competent group of dedicated professionals to repair your automotive needs.
Located on busy 28th street in a strip mall, they are easy to overlook, but they provide solid service at a fair price.
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April 2024 by Stephanie Cherveny
they are honest and upfront. good pricing. they were very kind! they actually explained things. i am new to the area and been looking for someone quality and glad i found these guys.
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April 2024 by curt culbret
Great, prompt, accurate, and fast service. Reasonable pricing.
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March 2024 by Tom Davies
This location is now closed. Their steady location to better serve their customers is on 28th Street. Just east of Kalamazoo on the right hand side. Across from the Golf course. Everyone needs a good mechanics. That's why you should go to Thompson's Auto repair.
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March 2024 by Peggy Woltjer
Appointment setup verbally with Shawn two days ago for 9/15/23 @10am for Front Struts, Springs, And alignment for $525. They've worked on my 2004 Chevy Trailblazer LT 4.2, 4x4 with a lift kit before. Once they had it in the air and apart Bob walked outside to inform me the cost is $448 MORE! Needless to say I made them put it back together and left. I've contacted the State now. I'm angry and feel they're trying to take advantage of me! I FOUND Proline on S. Division is doing it for $590. I wouldn't go to Thompson's again after this! SHAME on them! I tried to get them to lower some, even though their mistake and Bob wouldn't give! NEVER again.... HORRIBLE! They don't seem to Care about their Customers enough! Beware
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January 2024 by Jen Graham
Appreciate the time they all take to help you understand what your vehicle needs. They are honest and realistic. Repairs are quick and reasonable in price. Will recommend them every time. Thank you to the entire crew at Thompson's Auto Repair!
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October 2023 by Ark l
Great service, awesome people, reasonable prices
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October 2023 by Jeffrey Miller
Good location, needs more parking tho
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October 2023 by John Smith
Great pricing.
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September 2023 by Char Kubiak
Reliable and trustworthy. The prices are reasonable and they don't try to upsell, or say something is needed when it's not. I really appreciated them.
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September 2023 by Bill Adams
it was lousy as always.
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September 2023 by Samuel Johnson
They corrected my problem in a timely manner
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September 2023 by Rebecca Oosdyke
went because my fuel door would not open. the gentlemen at the desk were polite and very helpful. went out to my car ,took a look , did not need to be fixed. showed me what to do and charged me nothing, let me make sure i understood how to open door on my own. treating customers like this is something that never happens. bravo for helping me out and saving me money. if i need any repairs done on my car i will be going to them and will recommend them to others!
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September 2023 by Jason Kusmierz
Good friendly people, and great service.
