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July 2023 by Steve W.
Received l 6 boxes of 6 to 8 cans each. 4 of the boxes had all dented cans in them. The cans weren't damaged in shiping but clearly dented cans that had been put in to open boxes. Obviously, boxes of previously dented cans!!!! That's beyond beleif any company would send those to a customer. Unacceptable behavior to say the least. And the last thing I will ever get from Sams Club.
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August 2022 by Donn D.
3rd time I've gone in to eat at the food court and it's been completely shutdown and it was only 12:30 in the afternoon. You guys might as well just get rid of the whole thing if you're not going to keep it open for the members. Pitiful! And once again I had to go down the street to Costco where the food section was actually open so I can get some pizza. Next time I'll just go straight to Costco because I know they will be open.
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July 2022 by Leanette Tanner
Generally very friendly professional staff who refill my meds and have them ready for pickup in 1-2 days without hassle
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April 2022 by Annie Gilhoran Nethercot
Sure would be nice to have an update on the website, the Facebook page or the phone system to update when areas (the cafe) are closed. Tried calling today to confirm if it’s reopened and no answer. It’s been several days in a row. Is it too much to ask just to be informed?
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January 2022 by Brenda Shinn
the food court is the best .the chocolate frozen yogurt pizza is great and awesome pretzels
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January 2022 by Kandace W.
Well stocked location with an attached gas station that normally at a significantly lower price than other stations. The workers are normally friendly and helpful- but just like a lot of places- they seem short staffed. Have patience with the checkout lane- unless you have the free app that takes a job away from a potential cashier and lets you ring up your own stuff for no discount.
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November 2021 by Michelle Geesin
Easy in and easy out. Love the app
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July 2021 by Kelis D.
I was at self check out and I tried to get a workers attention and he blatantly ignored me when I was calling for his attention. The only time he bother to care was when the two lines in front of me were looking at me yelling out to him.I couldn't get his name but he was white about 5'4 and had a low cut.
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May 2021 by Jordan M.
Their gas station is the absolute slowest gas station ever, since they make it a one way it's ridiculous. The one on alpine seems to move way faster. It's literally not even worth sitting in that line to save a few cents
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January 2021 by Angela DuBois
Ordered a chocolate birthday cake for my sons birthday and received a white cake. We were very disappointed to say the least.
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November 2020 by Diego Lopez
buen servicio y encontramos todo lo que necesitábamos
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August 2020 by AllahOinkkie K.
Every Sams Club's employee's should be required to take a course and the instructor should be the lady who helped my wife and myself.I was treated so poorly at the Muskegon Michigan branch I was in the process of canceling our membership.This was an ongoing occurrence.We tried to shop on 2 different days in Muskegon an both days the service was terrible.I wanted to know if this was how ALL Sams Clubs were.With that in mind we drove to two other locations (Not close to our home) The Alpine branch and the Kentwood branch.The Alpine branch was great, the reaction time an friendliness of the employees were ok but overall we are very satisfied with our experience.I have NEVER been to Kentwood and the first impression made on my wife and myself blew me away.The sales lady who helped us really restored my faith in Sams Club.She was over to the Jewelry Department to help us in the fastest time ever.I never advocate for a person to get a pay raise for doin the job they were hired to do I strongly suggest that the lady who helped me an my wife be given a promotion an pay raise.I cannot put into words the feeling she gave us while shopping she was not rushing us or irritated with our decision making process she actually made it easier to decide.She went above an beyond the service I was expecting and was THE BEST Sam's Club associate I have come across thus far an might be one of the best cashiers in the retail business in Michigan.Sam Club needs to celebrate employees like her.
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August 2020 by Phillip McClurken
Great place. Good ppl. Competitive prices.
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July 2020 by Andrea Diann Jones
I was getting gas today and was shocked when I saw a man pumping gas, he sneezed into his hand and whipped his nose with it!! No regard to anyone else. He never wiped the pump handle either. I offered wipes to the next person who was going to that pump.
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December 2019 by Squirl G.
This review is for the tire center. These guys are busy, especially in the winter as most people wait until the last minute to get new tires. I'm guessing like anywhere else these days, it's likely difficult to get people to work here. Anyhow, if you can plan ahead, you should, however we had a warranty issue. GR Potholes are hard on tires so we couldn't plan this one. We stopped in to order the replacement tire and we ordered an extra one so the wear would match. When it came time to get them installed, they found a screw in one of our other tires that wasn't fixable so they ended up warranting that tire as well. Our morning ended up costing us much less than we had planned. Here's what I suggest. Go in, the earlier the better. They open at 7. Get out of bed and go. Don't call, you may never get anyone on the phone and the customer service desk at this location is not so good at helping out either. Be pleasant to the workers, even if they seem a bit gruff & be patient as they put a high volume of folks through here that all want their tires today. They will be fair in return.