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November 2023 by lisa dean
Mike was super helpful in assisting us I our mattress purchases. He took his time with us and our kids. We really appreciate him
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November 2023 by Lewis Mullen
Everyone was so friendly and knowledgeable! They made sure to take there time and that we were 100% sold on what we had. 10/10 recommend.
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November 2023 by Elizabeth
Excellent experience with this company. We bought a top of the line Sealy Euro firm king mattress and platform. Mike, our salesman, gave us all of the information with no pressure. We love the purchase and appreciated the price guarantee.
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November 2023 by Nancy Minard
Michael was the very best mattresssalesman and helped me find theperfect mattress. Plus the prices aregood and the delivery is free, two days,and they haul away free. I also gota free mattress liner and Black FridayDiscount.
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November 2023 by Mum Lee
First, let me say the staff, in particular the person who sold me the mattress was professional, knowledgeable and friendly. He deserved a five of five starts. The mattress, unfortunately, was not what I had hoped for. It has been four months since the mattress was delivered. I should have noticed the creaks from the first night, but I noticed it when it became much louder a few weeks later. The firmness was fine, but the weave of the mattress surface was such that I felt like I was sleeping on a waffle iron. I thought I could get used to it, but couldn't. I had an old thick cotton sleeping bag that I placed between the mattress and the mattress pad. That solved the waffle iron problem, but now, just four months after purchase, it has started to sag slightly in the middle. I have never had this problem before with such a new bed. Unfortunately, I'm sure it could not be replaced at this time. I will just have to deal with it.
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November 2023 by Debbie Flattery
We had a great experience at Mattress Firm with Brad! He knows his mattresses. There was no pressure to buy the most expensive mattress but he guided us to a mattress that fit our wallets and our needs.
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November 2023 by Crystal H
Anya was phenomenal! She gave us the best deal and made the whole process enjoyable and super easy! She was very knowledgeable and helpful! Highly recommend!
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September 2023 by Joanna Balberde
The sales lady wasn't pushy and took the time to listen to what we were looking for. She was knowledgeable about each of the beds. Great personal skills, made us feel comfortable. Would recommend to friends and family.
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September 2023 by Seeta Cox
Anya was amazing ! She was patient and took her time to help me get a great mattress for me. She greeted me with eye contact even though she was busy serving other customers. That’s customer service!!
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September 2023 by Gale Yeomans
Gregory was very knowledgeable about each of their various brands. His approach was low key with no pressure, and his manner was warm, friendly and informative. We were happy to end our search there and make the purchase from Gregory.
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September 2023 by Ruby Lavin
Was Greeted as we walked in. Told salesman what I would like in a mattress. He showed me 3 different mattress’s to try. I asked questions about the different mattress pro and con he answered with knowledge and no high pressure .Was very comfortable with my choice .He informed me how to track my delivery and if I had any questions to call the store and they will answer them.
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September 2023 by Stephanie P
Greg was absolutely amazing! He was SO kind, funny and overall had a great attitude! Will definitely go back in the future and can’t wait for our new bed!
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August 2023 by Matthew Braun
I had a good sense of what I needed for a new mattress in a guest room. The Sleep Professional gave me some good guidance on the right mattress for adult guests, vs my initial choice that was more appropriate for children. We set up delivery and I was done.... in 15 minutes.Very Professional, Very Efficient, and no haggling or upsell tactics.
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August 2023 by Sarah Hoffman
Mike at MATTRESS FIRM delivered excellent service when I was shopping, and really set the standard. I stopped out August 7, at the 4497. 28th St SE, location, in Grand Rapids, MI. He listened to help determine exactly what qualities I was looking for in a mattress. Showed a selection with options. Waited while I laid on every mattress, multiple times. Answered my questions patiently since I’m trying to, “budget.” And helped find the perfect addition to my bed, which’ll be delivered this week.He gets an A+ and a gold star in my book. With my purchase, it came with a 10 year warranty. I’ll be a returning customer, knowing the exact associate to look for. Thank You Mike!
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August 2023 by Dave Nicewicz
I found the person who explained the process of selecting a new mattress very friendly and helpful and enjoyed working with Mike of Mattress Firm to complete the deal on Friday. I received it on Monday. Delivery was here exactly as promised and it was set up in about 20 minutes.