-
August 2023 by Brian M.
Stay as far away from "Lowe's Pro" as possible. We used this service for a deck build and while the price was reasonable the service and support has been atrocious. The contractors left an unfinished deck THREE MONTHS AGO and I can't get a response from anyone. Lowes Corporate blames the store, the store blames corporate, and the contractor blames the store. No one has a clue. No one responds to email. No one can tell you anything over the phone. I would not recommend using this under any circumstances.
-
January 2023 by Dustin C.
Two signed flooring contracts done by manager Christopher Lucchese at the store and anything that could go wrong has gone wrong. Sad to report that both have been serious breach of contract and both breaches done knowing and intentially. As normal with Lowes flooring contracts require material&labor paid in full prior by customer. I am 100% disabled vet so not sure who they wont exploit after observing the stores M.O. I have been a victim of theft, fraud, and even false known marketing under this store 1517 and its leadership and said all falls under civil matter.First contract was for 687 sq ft of carpet signed contract back in 04/19/2022 and nothing has been done to date. Refund Adjustment made to contract on 6/10/2022 however since 01/29/2023 nothing has ever been applied or credited even on that adjustment made for over $400 on the full payment of $2518. I wasnt told until 11/15/22 they cancelled the contract unknown by me and even stated the supporting evidence such was done over the phone with no record, unknown date and time or any rational support provided to make such false statement. That itself is a breach of the contract. I am now stuck with 70% of house already carpeted prior and with this breach 30% of house carpet is mis match as Lowes exclusive product and our goal was same carpet throughout. Valuable lesson learn big box stores like this can operate without transparency, integrity, or any accountability. Over a dozen calls no call backs no attempts to contact me, no attempts to answer needed questions, or provide any rational support for such actions.Second contract 08/19/2022 was 14k for over 1,000 sq ft vinyl plank, base boards ect....Installation error sound barrier underlyment not installed and Lowes response throughout the whole system was deny, lie, and pretend such barrier is already attached to vinyl and the additional underlyment is not needed. Advised return the 9 boxes of new material that was never installed for a refund. Problem no sound barrier is attached to the smart core vinyl product and fix calls for entire floor to be ripped back up so such can be installed all facts and direct from manufacture as its smart core Lowes exclusive product and states the facts on Lowes website. Further problem all base boards and labor paid in full and written in contract but never provided or installed. (Theft) I have thousands of dollars of paid material and labor never provided or installed and that is theft without question. I have experience fraud, theft by a billion dollar international company and to date no one from the store will reach out or attempt to fix the mess they caused. When I call for assistance nothing on system shows and told they need a few days to sort it out and then I hear nothing. Attempted in store return but given only a number to call IST who does the same actions. I have sent 2 legal demand letters after all this and still no responses. I paid to have four appliances moved for installation to be done and that was not even provided. All written in contract and paid in full. Installation team was at location for a week trying to redo a bad install job done by them and on phone with Earl for hours from the store attempting to get needed materials already paid for delivered and appliance mover to location and nothing was done, nothing has been done to date. I have lost use of my property for months now, faulty install resulted in property damage along with personal injury and Lowes hides in the shadows provides no transparency and refused to provide required information, answer any questions on what did or did not occur. I am forced to use arbitration as contracts from Lowes prevents legal pursuits i.e. trials, jury outside its arbitration proceedings to cover such a mess. What a joke and zero accountability. Huge lesson learned and had no idea and never saw this irrational nonsense could be done by such a large company. I further attempted to notify corporate as I think its employee theft going on at my expense but refused to speak to anyone outside this store or installatio
-
December 2022 by Phil K.
Totally inept people. I ordered a mantle for my fireplace. Estimated delivery in two weeks. A month later the manufacturer (nice people) tells me they shipped it to Lowe's. Two weeks ago! They also said Lowe's is difficult to deal with. Called Lowe's AGAIN. They haven't received it! I canceled my order. By the way the manufacturer noted to have it delivered to your door NOT lowes.
-
December 2021 by Felicia Garzoni
It's a big place, so I have trouble finding stuff when I come here. Employees are usually easy to find and willing to help, especially with odd projects. Really appreciate their employees letting me know about the plant warranty when I was last buying shrubbery.
-
August 2021 by Alan T.
Guy in the tool department was to busy reading a memo on the computer to help me. So I walked out and went to Alger Hardware where they want to help people!!
-
April 2021 by Erika H.
They have terrible customer service and do not do their curbside accurately. twice now I have ordered something in the morning that was supposed to be ready in the afternoon, and it was not ready. I've had to go in and get the items off the shelf. while the employees stood around watching me. I was clearly struggling lifting my items into my cart. I asked for help and they said they were unable to get anyone to help...there were 3 employees standing around doing absolutely nothing.
-
December 2020 by Ms J DivaOfDesign
I was looking to "one stop shop", and the inventory of flower pots was not very good..BUT, needing like half a dozen bags of potting soil, the staff helped get it in my buggy-- I had to struggle getting it to and in my trunk tho'...
-
December 2020 by Deborah Shumard
They need to go back to Staffing they had on hand to help before the Shut Down. I was unable to lift my Top Soil so I had to leave without it. Now I've got to return to get it another day when hopefully, staffing will be able to be on hand to help lift heavy item.
-
December 2020 by Sarah Galassi
Thankful for my Lowe's again! ? Muya was yet another excellent example of customer service today. Amazing people work at Lowe's.
-
December 2020 by Lisa White
Best place to shop for home improvement
