O'Reilly Auto Parts store #4798 in Kalkaska, Michigan, is known for its wide selection of parts, tools, and accessories, along with helpful store services such as free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. The store also offers resurfacing of brake rotors and drums, and a free Loaner Tool program for customers needing specific tools, with a refundable deposit. Customers consistently praise the store's staff for their excellent customer service. One reviewer highlighted the exceptional help provided by Gerald, the assistant manager, who always goes above and beyond, explaining things clearly and making customers feel valued. Another customer appreciated Tony’s quick and kind assistance with a windshield wiper, turning a frustrating moment into a positive experience. Adam was helpful in selecting and replacing a new car battery, running codes and ensuring everything was in order. Many customers mention their satisfaction with the friendly, knowledgeable staff who provide personalized service and genuine care. Overall, the store is appreciated for its helpful employees, convenience, and quality service, making it a trusted destination for auto parts and assistance in the Kalkaska area.
The two employees working tonight were super helpful and even called another store to have some parts held for us because they were unavailable at that location. Very friendly. Great great service!
July 2025
Gerald was amazing and went beyond to give such great customer service! I had came in to Oreillys yesterday and had another man help me out but wasn’t even close to the service Gerald gave me today. 100/10 stars!!
April 2025
Adam was so helpful with helping me buy a new car battery at an affordable price and then replacing it in the lot. He ran some codes on my car to see if I should consider any other work but let me know I was all good. I will absolutely be back.
