Bill Marsh Ford Kalkaska is a family-owned dealership that prides itself on exceptional customer service and a commitment to the community. The dealership is known for its professional team, efficient service, and friendly atmosphere. Customers appreciate the quick turnaround times for repairs, with many reporting same-day service for issues like ABS problems. The staff, including standout team members, are recognized for their helpfulness and expertise, making the car buying and service experience smooth and enjoyable. Clients have shared positive experiences, highlighting how the dealership often accommodates appointments ahead of schedule and provides thorough diagnostics at fair prices. The welcoming environment is further enhanced by cheerful employees who make visits pleasant. Many customers return for their automotive needs, citing the reliable service and strong relationships built with the staff. Even those who have not made a purchase commend the dealership for its outstanding customer service, as seen in instances where employees went above and beyond to assist with parts inquiries. Overall, Bill Marsh Ford Kalkaska is celebrated for its dedication to customer satisfaction, knowledgeable staff, and a strong reputation in the community.
I had my Jeep at Serra Kalkaska for service. An oil change and a new battery. Also needed a new water pump which I have to return on 12/31 to get changed. That's why 4 stars.
December 2025
Cary, Steve and the Kalkaska MI group made our recent purchases easy and were very helpful from selection to delivery.
November 2025
This is one of the best engagements I have had with a car dealership and services. Not only did they get me in 2 days ahead of the scheduled appointment, they quickly diagnosed the issue and got me running quickly! Very professional team. Rick from services is excellent! Highly recommend Serra Ford
