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November 2023 by Kent R.
I took my 2011 Honda CRV into Zeigler Honda to have the door actuator replaced by them. They put in part, called when car was ready for pickup. Drove my wife over so she could drive the CRV home. When I got home, I found out that the top of the door panel was humped up at the door window opening. When I put the window down, the felt rail fell away from the door panel, and tab at top center of door panel was bent under into door panel. It is supposed to be hooked over the metal door frame. I took pictures of improper mounting of door panel, and damage to tab. I called Advisor/Manager Dave, told him what was wrong with panel. He said to bring it back in and they would fix the panel. I was already out of town when he called back and told him I would bring the car back in on Monday. During the time I was out of town, my friend that is an auto body specialist for 48 years looked at what had happened. He said they needed to remove the door panel, heat the tab up and let it cool. He said it would go back to its original molding shape. Re-attach the felt rail to the door panel and reinstall door panel correctly. When on Monday I took the CRV into Zeigler Honda, I talked to Dave Burtis about what my friend had told me they needed to do, to fix the door panel. He listened and then took the car into the repair shop. A very short time later, he brings the car back. He said it's all fixed. When I put the window down, there was a black substance on top of the door panel. He told me that is where they heated up the panel and put it back together. When I got home (1 hour later), and put the window down, the felt rail fell away from the door panel. I found out all they did was cut off the tab from panel and put black adhesive on felt rail and glue back to panel. This is right where you put your arm out the window on door panel. It sticks to you like tar, got on my coat and my fingers when I looked at what they had done! At this point, I am LIVID at what they had done!! I did not authorize them to cut tab off the door panel. I called and left a voice mail for Dave Burtis. He called back later and said they would get me another door panel. Later the next day they called back and said they had found one, and would let me know when it was in. He called a few days later, said they would swap out the panel. I had already had the car in twice for repair that went from bad to worse, and that I would pick up door panel and do the work myself. I went over and picked up the door panel. The next day, I had my friend come over and filmed the removal of the door panel. That's when I found out that there are 2 clips on upper wing that covers the mirror bolts that has to be removed to get panel off. Only 1 clip on this panel, is supposed to have 2 clips hold this on, only 1 on that part! Next, I start to remove door panel screws, door arm has 1 upper screw and 1 lower screw. The lower screw is just lying in pocket behind tab cover, NOT screwed into door frame. The upper screw goes into square block that clips into door. The square block was not in the metal door frame. I started removing the panel and found that 3 of nine door pins that hold the panel to the door were not there! Upon removal of door panel, the moisture barrier is not put back up in place. The plastic plug that holds the barrier up, is not there. The plug that covers the access hole for door handle that needs to be removed for replacement of door actuator, was not put back in on reassembly. I fail to understand why this was not put back together to factory specs. I put the replacement panel on and off 6 times to see how hard it would be. All I had to do was line it up correctly and it fell right in place with NO force at all. I even had to change the door switches out because the replacement panel switches did not work correctly.I paid them $438.90 labor, Misc charges $35.00, Parts $155.24, Tax $11.41, for a Total of $640.55 to do what I thought would be Top Quality work because they are The Honda Dealer where we bought the car new from. I thought they had Certified Mechanical
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August 2023 by Jim H.
Searching for a used car online is the easy part. The hard part is reaching out to all of the owners/dealers and making sure that the vehicle you saw are still available, at the same price (most places seem to change the price weekly based on an industry algorithm that updates when other nearby cars are sold), and without any major surprise that would make run from the car. They certified used '20 Lincoln Nautilus was exactly as described from features to price. Ali Kabil knows his vehicles and his craft, you can tell he enjoys what he does and so does the finance manager. This is the second car I've purchased off Ziegler. In less than 3 hours, I test drove, purchased, and drove away in my new-to-me vehicle. Would have been faster if there was 2 finance managers on duty (but it's not worth knocking a star off the rating ).All positive reviews on Google are real and well earned.
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March 2023 by Sheena B.
I took my 2019 Honda Odyssey in to have the oil change as a part of my Honda Care program. I was told that I had 2 free oil changes from any Honda dealer within a year of owning my van. Ziegler Honda just informed me that I was over on miles. They we're so rude about it, especially the service manager, Dave. I was shocked that he was not willing to do anything to make the situation right. He even told me that Ziegler Honda pre-owned department tells their customers that they have 1 year for 2 free oil changes. Fox Honda in Grand Rapids is going above and beyond to make this right. Their pre-owned sales manager called me back and said he would reimburse me for the service. Ziegler Honda needs to have a lesson or two from Fox Honda. I would never recommend Ziegler Honda.
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January 2023 by Midway Grocery
3rd time i come to oil change Every time 2 hours wait time . They just want you to leave. Cant make appointment for oil change
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January 2023 by Jill K.
If I could give Zeigler Honda of Kalamazoo zero stars, I would have. Do not have your car serviced at Ziegler Honda. They are liars! Our brand new 2022 CRV broke down in Kalamazoo which is 2 1/2 hours away from where we live. The problem was under warranty (being that the CRV was only 6 months old). The service guy we were dealing with, Joe V., lied at every step of the process. We were at his mercy though. And the final straw was when we were about an hour away from Zeigler to pick up the CRV (because Joe had called earlier to say it was ready), he called us to say that he hadn't received payment yet and needed us to pay $4,300 for him to release the CRV to us. Oh, yeah, he was leaving for the day too so he was giving us a "courtesy call". He knew we were 2 1/2 hours away. He waited until the end of the day when there was no way we can fix the problem, or call the other dealership. He was supposed to be paid from a different Honda dealership but Zeigler said that we would have to wait for the other dealership to pay Zeigler if we were not going to pay them. Zeigler had been directly authorized by the other dealership but had nothing in writing to prove it. So, now we have to get reimbursed from the other dealership and have nothing to back up that the dealership actually authorized the work. The kicker is that he originally offered to just take a credit card "to hold until the morning but not charge it". I escalated it to the Zeigler operations manager (2 levels above Joe) who required that we pay it in full. He could have told us last week that they would need payment before releasing the car to us. They took advantage of us at the 11th hour. They are literal scum of the earth.
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September 2022 by Tim S.
Would give them a zero if it was possible. My wife called looking for a new Honda Odyssey. DeMarco took the call and said they didn't have one but had some coming in with the equipment we were looking for. She asked if they were adjusting over MSRP due to current market conditions. They were. She asked if they had a military discount. No, he said, but they would honor MSRP since she is a veteran. Super. Set up an appointment to go and leave a deposit on Saturday (it's an hour from home). Get there, they appraise our trade, offer 7K below Kelley Blue Book trade in....and the selling price is now thousands more than MSRP. Call him out on the low trade and the MSRP. We will just sell our car locally. He leaves to remove the trade from the deal and fix the MSRP. I can hear his manager telling him how much the used ones are worth. He comes back and still has a deal that's many thousands over sticker. But he assures me he isn't a liar. Needless to say, I was super pissed. We left and by some act of fate, were able to find the exact model we would have ordered (if you could actually special order a Honda) at Serra Honda in Grandville. Kim Berends provided the best car sales experience I have ever experienced of any brand, ever. No wonder she has a huge pile of trophies on her desk. I'll never do business with a Ziegler group again, so I guess my F-150 will have to go to Eby or Jordan for service now. It will be less convenient, but I won't do business with people that don't tell the truth. Even if they assure me they aren't liars.
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July 2022 by Hannah
Having a great experience with them! A part is on back order and they are on top of it and easy to work with. Tony I’m particular has been great!
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March 2022 by Samantha C.
Rich in the service department is AMAZING!! Thank you for being so helpful and friendly every time I come in!
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November 2021 by John R.
Ing female in tears becauldnt fix her 2018 Ford she bought thre for 10 days and she had family emergenicies... The males trated her like sh...t... she was in tear in my car driving her h... Eh assholes, fix her car or gove her a loaner4.. she has a funerl to go to
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October 2021 by Mike Wachowski
Had the oil changed on a Honda odyssey and they left both the oil filter and cap loose! It dumped oil all over my driveway.
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October 2021 by Saralea G.
We were told there was a recall on our airbags, and to come in right away and that we could get a loaner, so I made the appointment but when I got here they said there was no loaner and he didn't give a crap about it he just was very matter of fact and said "we don't have one, no one told me about it, do you want to reschedule" so rude! So uncaring! So unprofessional! I was originally told the appointment would take less than an hour and now they're telling me it will take about 2 hours. And I'm supposed to wait here the entire time, after I was told I would be ensured a loaner car!??? GUYS: GO ANYWHERE ELSE!!!!!!
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July 2021 by Sydney T.
Came in for a simple oil change (young, female, alone). About 10 minutes in the lady comes back and tells me my oil Pan is completely stripped. She goes on to explain multiple times how the last oil place must have done it, multiple scenarios how they did it and to contact them for money. The whole interaction seemed fishy- like she was trying to overcompensate and pass blame onto the last place. Plus she wouldn't even look me in the eyes. It was supposed to be a quick $45 stop that has now turned into over $1000 and possibly could even total my car. They put a temporary plug in and told me that the ONLY solution is a whole new oil pan. I called around, there are various other cheaper fixes, they were just trying to pull one over on me. Avoid this place and go to a real shop.
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May 2021 by Brian DeLano
Very poor service experience. Had my Odyssey in for warranty work. Bad alternator installed by Honda less than 5 months ago. Joe in service refused to help our family with a loaner vehicle and said " I could help but it's warranty work and you didn't buy your car here."
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April 2021 by Ben Tirrell
Worst buying experience I have ever had, lack of integrity and professionalism, would not recommend.
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July 2020 by Tyler
well my wife were planning on purchasing cars from here but not anymore nor will we be in the future.I stopped in here this morning at 8am or so for a quick question thinking I would get treated with some great customer service but I was very disappointed and shocked at how I was treated. When i arrived there may have been one or two sales people wearing a mask as i entered some weren't even social distancing. As I talked to the service manager things seem to be ok. as we were talking a lady came down asking for some keys not even wearing a mask. After she left I Noticed 2 gentlemen one hanging a mask from his left ear and the other not wearing one at all. The man with no mask wasn't even social distancing. I continued to ask the service manager why they weren't wearing a mask. His reply to me was "I don't know why don't you ask them." I said we all have to wear them, all of us customers are wearing them. He then told me "well I am not going to call the cops are you?" I said it's an executive order and people should be wearing them. He said to me "I am not going to enforce people to wear a mask here and I am too busy and don't have time to tell people to wear a mask." Keep in mind these people were at least 10 steps away and could have easily asked them. As I waited to talk to the parts person I counted 5 people not wearing a mask and also not social distancing with their coworkers. While I was waiting for the GM to show up I counted 8 more people not wearing a mask or social distancing and or coughing with no mask on or covering their mouth. Also Zigler doesn't have any signs asking people to wear a mask. I had asked another salesman for the manager's name which he gave me. After that the acting manager who was at a desk with an employee not wearing a mask holds up his coffee to shield himself and says "what is this guy doing here?" talking about me. I cant believe as a customer i was treated this way just because i wanted to talk to the GM about people not wearing masks and the rude service I had received. When I asked for the acting manager's name the salesman across from him said to me "who are you and what do you want. What do you keep asking for people's names?As i talked to a salesman named travis about the situation he told me that he wasn't going to tell customers to wear a mask because he wasn't going to turn customers away and in fact that he would take his off if his customer wasn't wearing one to talk with them. He also agreed that if asking them to wear a mask might upset customers and might drive them away. As we talked he told me their hands were tied and some employees don't feel comfortable wearing them (like the rest of the world does? None of them want to wear them but i guess Zeigler auto sales group is better than anyone who walks in the door). Travis also told me that people have different views on the matter so that's another reason people aren't wearing a mask. He told me that him nor the staff would go visit Florida and come back and go straight to their grandparents but yet most of the staff there will put random customers at risk because they aren't related to them.I learned today that Zeigler Auto sales as a whole thinks that selling a 30k or more car is worth more than their customers lives (which travis agreed to with a few head nods and ok) due to the fact they have no signs up on any of there dealerships asking you and everyone to wear a mask and that they will not enforce the executive order for the staff or customers to wear masks. They don't do this because they feel it will anger customers and drive business away to which again Travis agreed to. The only thing Zeigler cares about is making money at no cost and disregards public safety and health concerns to the general public or their customers to make ny profit they can.
