-
January 2024 by John Kessler
Brian was great to work with, good listener and presented what we asked for! Best car buying experience we have had in our over 50 years of purchasing cars. ???. Highly recommend Zeigler and specifically Brian, Ben was also great to work with!!!!
-
January 2024 by margaret warsinski
Appreciate Zach in service department! Amazing job getting my part quick and getting the service done fast! Saved me months in rent worth of rental cars, appreciate you for helping!
-
January 2024 by Barbara Mead
Even though the business was VERY busy (It was a Monday), I was treated courteously and with great patience. The gentlemen at the desk always give me confidence that all is being done to the best of their professional ability. Thank you.As always the Service is A-One at Ziegler Honda. As soon as I was told that Zach was to be the Technician looking at the car, I knew that all would be good. The men are gentlemen and have always given me confidence that all would be done well. They will always be the "go-to" mechanics for my vaehicles.
-
January 2024 by Henry M. Smith-LeJeune, AET
Bought a 2021 Honda Odyssey EX-L. Was told that it has never been in an accident and that if anything ever happened to just call them that it was covered. The vehicle was sold with less than 30,000 mi on it, brought it into Belle Tire and got the best tires money could buy on it and they told me that they would be ruined because it was misaligned and was previously in an accident as they claimed it hadn't been. Contacted them well over a dozen times trying to get this to be made right after the rear windshield wiper broke for no reason and heard an extreme noise from the passenger side while trying to accelerate, was told to get a hold of Experian as they should be responsible because the vehicle wasn't reported to be in an accident and they said I was too upset to deal with. My wife and I have been living Check to Check and bought a Dodge and multiple occasions and got this kind of experience from them. After selling our house we felt safe coming here, and spending way too much money on the same experience. Will let you know if they decide to change anything but buyers definitely get it 100% in writing. Because they have no ability to from my experience back up what they promise to sell you. You only get a sub rate auto sale with the uncomfortable feeling you don't want to ask again.
-
January 2024 by Christopher McIntosh
Very kind and considerate employees. Travis treated my wife and I very well and broke everything down well and explained everything to us and worked with us to get the final price down. The facility was very clean and made us feel welcome. The vehicle we bought from them was very clean and the dealership cleaned it up and maintained it well. I highly recommend buying your next vehicle here.
-
January 2024 by Laura Anderson
Brandon Haas was our sales person. He was very kind, honest, knowledgeable and streamlined the whole process from start to finish. There was no pressure to spend outside of our comfort level. He was fair with negotiating a price. He made us feel important during such a big purchase, was available, and answered all of our questions. The customer service was exceptional. We love our new car. THANK YOU!
-
January 2024 by Matt Haseman
Services to my 2016 Honda Accord went very well. Brakes, transmission sensor, oil change and more. Got a free loaner vehicle too. Super friendly people at the desk. Excellent communication. I forgot to put gas in the loaner vehicle and they said don't worry about it. I recommend them for any service to your Honda.
-
January 2024 by Madeline McDonald
Used the Express Services for an oil change. Loved that I could drop in without an appt, and they were faster than they said. Plus the manager, Richard, was very kind and personable. The best/easiest oil change experience I’ve had at a dealership (and I’ve used several!).
-
January 2024 by Julie Blasius
Came in for an oil change late afternoon on a Friday with no appointment and was totally prepared to wait a while. But they got my car in immediately and were finished in less than 10 minutes. Love it. I have brought my car back for every service since I bought it 4 years ago there. But they still ask of I've ever been there before. Lol. Very friendly and professional.
-
January 2024 by Victoria Vorachek
The best dealership I have ever had work done at. The personal service is above and beyond. Honda got me in the very next day as my brakes were failing. Finished the job while I waited and was very grateful for a fine job and great customer service. I am truly blessed. Glad I bought my CRV.
-
November 2023 by Kent R.
I took my 2011 Honda CRV into Zeigler Honda to have the door actuator replaced by them. They put in part, called when car was ready for pickup. Drove my wife over so she could drive the CRV home. When I got home, I found out that the top of the door panel was humped up at the door window opening. When I put the window down, the felt rail fell away from the door panel, and tab at top center of door panel was bent under into door panel. It is supposed to be hooked over the metal door frame. I took pictures of improper mounting of door panel, and damage to tab. I called Advisor/Manager Dave, told him what was wrong with panel. He said to bring it back in and they would fix the panel. I was already out of town when he called back and told him I would bring the car back in on Monday. During the time I was out of town, my friend that is an auto body specialist for 48 years looked at what had happened. He said they needed to remove the door panel, heat the tab up and let it cool. He said it would go back to its original molding shape. Re-attach the felt rail to the door panel and reinstall door panel correctly. When on Monday I took the CRV into Zeigler Honda, I talked to Dave Burtis about what my friend had told me they needed to do, to fix the door panel. He listened and then took the car into the repair shop. A very short time later, he brings the car back. He said it's all fixed. When I put the window down, there was a black substance on top of the door panel. He told me that is where they heated up the panel and put it back together. When I got home (1 hour later), and put the window down, the felt rail fell away from the door panel. I found out all they did was cut off the tab from panel and put black adhesive on felt rail and glue back to panel. This is right where you put your arm out the window on door panel. It sticks to you like tar, got on my coat and my fingers when I looked at what they had done! At this point, I am LIVID at what they had done!! I did not authorize them to cut tab off the door panel. I called and left a voice mail for Dave Burtis. He called back later and said they would get me another door panel. Later the next day they called back and said they had found one, and would let me know when it was in. He called a few days later, said they would swap out the panel. I had already had the car in twice for repair that went from bad to worse, and that I would pick up door panel and do the work myself. I went over and picked up the door panel. The next day, I had my friend come over and filmed the removal of the door panel. That's when I found out that there are 2 clips on upper wing that covers the mirror bolts that has to be removed to get panel off. Only 1 clip on this panel, is supposed to have 2 clips hold this on, only 1 on that part! Next, I start to remove door panel screws, door arm has 1 upper screw and 1 lower screw. The lower screw is just lying in pocket behind tab cover, NOT screwed into door frame. The upper screw goes into square block that clips into door. The square block was not in the metal door frame. I started removing the panel and found that 3 of nine door pins that hold the panel to the door were not there! Upon removal of door panel, the moisture barrier is not put back up in place. The plastic plug that holds the barrier up, is not there. The plug that covers the access hole for door handle that needs to be removed for replacement of door actuator, was not put back in on reassembly. I fail to understand why this was not put back together to factory specs. I put the replacement panel on and off 6 times to see how hard it would be. All I had to do was line it up correctly and it fell right in place with NO force at all. I even had to change the door switches out because the replacement panel switches did not work correctly.I paid them $438.90 labor, Misc charges $35.00, Parts $155.24, Tax $11.41, for a Total of $640.55 to do what I thought would be Top Quality work because they are The Honda Dealer where we bought the car new from. I thought they had Certified Mechanical
-
November 2023 by Kelly Fitzpatrick
Charles did a wonderful job communicating regarding the purchase of my new vehicle. Although the process was long, he was accommodating, kind, professional, and thorough. I will be coming to Zeigler Honda of Kalamazoo again because of his excellent service.
-
November 2023 by Doug Vandevelde
Great service. They communicate very well - easy to make appointments and stay in touch with text while car is in for service. They even came to pick me up when I needed a ride ! Great team. Highly recommend them.
-
November 2023 by Tracy Morris
The quick lube is always busy and takes at least an hour each time I go. The guy Rich that comes to your car is odd, he leans on your window seal in your car and talks so close to you it makes you uncomfortable. I have asked to have other people help me and they did nothing for me. As a married woman this is so uncalled for and I wish they would teach him to be more professional.
-
October 2023 by Stephanie Bryant
I reside in Illinois and was looking for a specific vehicle (2024 Honda HR-V in Urban Grey) that this dealership had on the way. I was connected to Tyler Eddy who kept me completely informed and up to date with the vehicle’s arrival from day 1. Since I was coming from out of state, he made sure to get all the little details out of the way before I arrived. When I got to the dealership Tyler immediately went over all the bells and whistles of the car and then we proceeded over to the Ziegler dealership next door to finish finance. Ed in the finance department went over the important stuff very quickly yet thoroughly. I was in and out within what felt like an hour and a half. Tyler and Ed made the process of buying a car probably the smoothest transaction I’ve ever done and this is about car #10 that I’ve bought. I would absolutely recommend coming to see Tyler when you want to spend your hard earned money on a vehicle. Also, the vehicle came with everything it was supposed to and is a very good looking car that drives beautifully. 10 out of 10 experience.
