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January 2024 by trent anderson
They don’t care about anything but themselves.
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January 2024 by Jeff Guarisco
Worst service ever. I refuse to go to this place again. The staff is extremely rude. I pulled up to the window and the gal was scrolling on her phone and ignored me and kept scrolling. Finally she came to the window and said “give me just a few minutes”, no one else apparently could help when there’s five other staff members standing around and she was scrolling on her cell phone.
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January 2024 by kzroadglide
Worst pharmacy in Kalamazoo. times we've waited for 20 minutes for one car to clear in the drive up.Terrible service.and disorganized. We get emails telling us that our prescriptions are ready for pickup, only to be told they are not filled yet. We waited in line for 30 minutes and they have trouble finding our prescriptions when they are ready. Terrible service.
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January 2024 by Melissa Hannapel
If I could give zero stars, I would. They seem to be the only ones that can’t get a prescription filled correctly despite multiple visits and communications. I normally don’t rush to leave a review if my experience was bad, however this has now happened so many times that people need to know. If you have an urgent or even within several hours need of meds, YOU WILL NOT GET THEM. Maybe they’re great when you have days and days to get something filled - but I won’t be using them ever again to find out. Absolutely unacceptable.
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December 2023 by D P.
I called the pharmacy at 9:30 am to have my prescription filled. I never received a text so I went in at 4:00 pm and they told me it hasn't even been started yet and to come back at 7:00 pm. I came back at 7:30 pm and there was two people in front of me who the girl was rude to. I walked up and she said nothing has been put in. I kindly said I was dealing with this since 9:30 am and she rudely said "it's not my fault and I'm just now hearing about this!" I said I inderstand but I need to get it filled. she said"GIVE ME A MINUTE I'M TRYING TO FUGURE IT OUT". She said we will work on it. I kindly asked when it would be filled and I hope you can understand my frustration. She said I DON'T KNOW! I said I've been here twice already and 10 hours since I first called it in. she said "AGAIN, I WASNT AWARE.". No apology and extremely rude. She said have a seat and it will be done in a half hour. I will be changing pharmacy. From their incompetence and here rudeness, I'm done!
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November 2023 by Sheri Bent
Kinda slow to get rx but not bad for shopping for a cold drink and candy bar.the covid shots seam to be killing people
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October 2023 by Elisha Hatton
My son had surgery and the surgery center sent them to the wrong Walgreens after they corrected the error our prescription was not going to be ready for my son to have his pain meds on time. I tried to explain this to one of the pharmacy workers who showed little concern for my situation and walked away before I was done talking. I called the pharmacy and they were closed for lunch so I called and asked for the store manager that happened to be JJ. He listened to my situation and told me he’d take care of it. I got a call back from JJ and he said “Your sons prescription is ready”. JJ didn’t have to care and because one of the scripts was a controlled substance my surgeon wouldn’t transfer it to another pharmacy. Thanks to JJ for his empathy and compassion.
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September 2023 by Angie Guarisco
Will never return to this place. Their staff has the worst customer service I’ve ever seen and I’m not sure how they still get away with it. The pharmacy techs are the worst. Today was the last time I’ll ever put up with it. If you want great customer service, friendly staff, go to Gull Point Pharmacy.
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August 2023 by Angie G.
Worst customer service ever! I've tried a few times and I'm done going there. Their pharmacists are so extremely disrespectful and rude. One time I pulled in the drive thru and the pharmacist opened the window shade and said "we don't open til 8", and proceeded to shut the shade on me. No hi, bye, thank you nothing. Today my prescription was supposed to be done by 1, 5:00, Still not done and the woman who was helping me was extremely rude and didn't care that I had to get it then and she was cold as ice. There's no such thing as customer service there. Gull point pharmacy is so much better and their staff is very friendly and helpful.
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July 2023 by Julia Serlin
Literally the WORST WALGREENS EVER ESPECIALLY THE PHARMACY. People will tell you 1 million different things they are HORRIBLE WITH COMMUNICATION and never talk to eachother. They are horrible
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June 2023 by U “Wdud” C
Horrible for cheap....1/2 gal my milk....4.99 OTD....NAW The 3.85 at family dollar is too but 4.99....talk about price gouging....but I'm sure " inflation"....yeah well pretty sure milk isn't internationally shipped nor long distances so what did the cows go overseas now so local products skyrocket.....shame.....
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May 2023 by Teresa Carr
Be prepared, a few months ago I was the 5th car in line after waiting about 15 minutes I pull up and the shade is pulled, it's lunchtime!Yesterday, my husband pulls up to the window after waiting...the employee looks at my husband and then pulls the shade. Worst customer service/policy ever. You need to re-examine how you serve those who were in line prior to 1:30.
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May 2023 by Juan Davis
"Pharmacy" is spectacular & staff was very kind, respectable, walk right in & out for pick-up! Not a single issue with this "Pharmacy" ?????
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March 2023 by Brooke D.
Worst pharmacy staff ever! I would think that with this many consistent reviews, upper management might take a look at who they have there causing so many customers such problems. I will be switching pharmacies for good. the service I had today was the final straw. Rude, disrespectful, and argumentative staff that were unwilling to help me find a solution.
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December 2022 by courtney nelson
Don’t waste your time getting your vaccines here!! The Pharmacy is garbage and so unprofessional. I booked my appointment online and filled all the paperwork out ahead of time and got there and had to wait in line just to check in. So no time priority to appointments vs walk-ins. Then, they proceed to have me fill out all of the same paperwork that I filled out ahead of time online and when I said I had filled it out already they just said “okay?” and still had me fill it out again. I waited for 25 minutes as they took walk-ins and drive thru customers and when finally asked they told me I was double booked for the appointment… with two other people? Who both had to wait as long as I did?? And I walked in their little room for the shot and it is shabby and disorganized as heck. I will never get another shot there again and after this I’m just never shopping there again. They’ve let all their standards go and I think their pharmacy needs to be investigated if it is really up to standards or not.
