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February 2024 by Ryan Steele
Rented a 6x12 trailer to move a couple of couches around town. Easy pick up, trailer towed well, late night drop off was without an issue, received my final bill first thing in the morning and it was accurate. Would happily rent it again, and nice to use an enclosed trailer in the snow/rain.
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December 2023 by Cameron Billington
Make sure you take pictures cause they will scam you off some money and hang up
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September 2023 by Haley
Whitney and Mark did a great job helped me out a lot
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August 2023 by Madison Eastman
This place is a scam. I returned the U-Haul with a full tank, keep in mind that I drove a total of 11 miles, and they ended up charging me $40 for gas. Of course I didn’t take pictures because I knew it was at a full tank. Extremely disappointed and will not be using U-Haul again.
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July 2023 by Jeremy Davis
I'd like to give a better rating because the manager and hitch installer were both very friendly but they just weren't able to do the job correctly in a reasonable amount of time. The dual exhaust hangers on my 2017 Honda CRV were incorrectly reinstalled leaving it loose and rattling. It was not fun crawling under my car to fix this myself, but no point taking it back to them.In their defense I know it was not an easy job to replace a rusty hitch. Nonetheless, the right people with the proper tools and training could and should do a lot better job.
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July 2023 by Data Doctor
I have used their services four times nowEach time everything was relatively smooth, and I worked with a competent customer service representative.The manager seemed reasonable, and negotiated issues and came to a mutually beneficial conclusion.I had ample choices to pick from, each time the truck was clean and was what I expected.I think this checks most of the boxes for what a consumer would want, competent customer service. That's courteous, does what it says it's going to do.Definitely make sure you check with an app or use the app to check in, it makes everything a lot smoother and faster.Recommend to friends and family for sure.
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July 2023 by Kaitlin Schuler
Easy pick up and drop off. The truck was parked VERY closed to the row next to it, but Joshua helped me get it out of the space, which was greatly appreciated as I'd never driven a truck quite that large!Drop off was easy as well, and the equipment worked as needed. Older truck for sure, but it ran well and was clean in the cargo and cab space, so nothing to complain about!
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June 2023 by Beth Heimann
Staff was very inattentive, was on their phone texting and on Snapchat the entire time I was there. They gave me a truck that was in the middle of the row and hard to get out. Didn’t show me where the truck was so be I had to go on a scavenger hunt for it. Truck was at less than 1/4 of a tank. Overall, not a great experience
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June 2023 by RS STW
Trucks are trashed and tired.Hailey was reasonable and listened to our concerns, unfortunately there is a buffoon named Charles that definitely has zero customer skills...you should stick to cleaning toilets.
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April 2023 by Anders
They did not file my truck as returned until 3 days after I returned it, and charged me extra for it. When I called and they said they would fix the charges, they didn't. I had to call again to open a "Customer Action File" and am waiting again for resolution. Basically they made a mistake, stole money from me and refuse to fix it. I also filed a dispute through my credit card company. I HIGHLY recommend avoiding this location based on my and others' experiences.
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April 2023 by Jesse Ross
I’ve been using this U-Haul location since I moved to Kalamazoo and they’ve always been helpful or gone out of their way to make it a pleasant experience. Recently, on a cross country move, Tanner the manager and his team saved my trip by helping me reload my car and fix some things that broke on my drive over to them. They made sure my moving truck and car tow were safe to drive cross country and got me on my way in a timely manner. Thanks guys and I’ll be owing you that lunch Tanner, cheers.??
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February 2023 by Riley Wisser
Made an online reservation for 7am pickup- the only employee with keys, Tanner, didn't arrive until 7:35ish (other punctual employees were already there at 6:55am waiting with us), with ZERO explanation or apology for the delay in opening the store and the obvious inconvenience it caused for all of the customers who were waiting when he finally showed up. Asked about a refund for the hour we couldn't use the cargo van as our reservation couldn't be extended an additional hour due to time constraints, and Tanner said he couldn't do that but would refund the $10 CDW when we returned it... double checked this with him when we returned the vehicle and he assured me the email receipt would reflect the discount. It did not. Highly disappointed with the entire experience. Seems like management needs some attention at this location.
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January 2023 by Christine Byrd
The gentleman who helped me was very kind and helpful. I'll be back off I need to use a U-Haul in the future!
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November 2022 by DeAnna Daugherty
I wish I could give minus stars cuz these people have no idea what they're doing. First they over charged my card by $68 and when I tried to talk to them about it they tried to charge me again and couldn't give me a receipt but the whole time they were supposed to be working on the issue with my money. Then when they finally get back to me they said I had to call a 1 800 number to try to get my money back which of course is gonna take another 7 to 10days to show back upon my card even tho they didn't have to wait days to take my money from me
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May 2022 by Derek Ketchum
Very helpful and even found us another rental at a nearby storage center when we needed to extend our rental.
