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November 2023 by Kendall Kroll
Sadly I would give a 0 out of 5 stars if I could. I almost never post reviews. I had a clunk in the rear. They had to re-fix the issue and had my car 5 times in about a 3-4 week period. They actually made my car worse than what I had brought it in for. They replaced parts that were not even bad with USED parts which made my car have new noises. On top of that I have no idea exactly what all they actually replaced because for a lot of the work they never gave me a print out because they "fixed it for free" because they had my car 5 times. They never had it done on time and terrible customer service all around. Definitely some shady business going on. I verified with Chevy dealership that they did in fact put used parts on my car. It's sad because I had gone here about 7 years prior and had excellent experience with them and no issues. I don't know if they got some new shady employees or what but I'll never be going back because now I have to pay more to actually get it fixed properly.
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August 2023 by Dave Burkholder
0 out of any stars. I dropped off a vehicle for a gas leak repair. I did not specify and budget. They were happy to let my car sit in their lot for 2 months, only taking a short look at it. I was only able to reach them after multiple attempts and at NO point did they attempt to reach me. After 2 months and 1 conversation about a patch job to, I assume, save money I finally called again and was told they wouldn't be able to fix my car. They weren't going to try. Not even the cheap ideas they suggested themselves, nothing would be done. Do not use this business. They need to go under.
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August 2023 by Rachel Hinton
I had a flat tire and called my roadside to change it, which they did. Unfortunately, my spare was nearly flat as well. I work at the hospital and there was no way I would have made it 40+ miles home on the low tire, or even to a gas station with an air pump. I stopped here on recommendation, and without hesitation the gentlemen up front arranged for me to pull around and have air put in. The gentleman in the back was so kind and helpful and checked all of my tires and filled them without me wven getting out. Additionally they would not accept payment for anything. I am so appreciative!
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August 2023 by tayler chalk
Guy took over 3 hours to check my tire I dropped off that had went flat then proceeded to tell me it was fine and he replaced the valve stem. He only asked for 20 in cash so I didn't get a receipt. Two days later we had the tire go completely flat again and there was a crack in the tread that we had to pay someone else to find. I would've bought a pair of new tires instead of damaging our rim and loosing time on the road for work to get the tire property diagnosed. Not the way to run a business. Pretty sure he didn't even replace the valve stem he just saw an easy 20$ by pretending to check my tire.. seriously bad vibes from this place..
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August 2023 by Robbie “Boom Mac” Thomas
The only place I take my car. Certified in the best in the city. Brian and Dan will take good care of you.
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August 2023 by Dave B.
I brought a vehicle in for a fuel tank leak. I did not specify a budget. They say on the car for weeks. I called multiple times and finally got someone on the phone who suggested a cheap patch job because the repair wouldn't be easy. If it'll get my car faster then sure, but again, I did not specify a budget so easy wasn't my worry, I just want it done well and quickly. 2 months later I finally get someone on the phone who says they "aren't gonna be able" to fix my car. I get it home via flatbed and absolutely no attempts were made at either the repair, or ne patch job they suggested themselves. 0 stars. Let this shop go under.
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June 2023 by Under the rug
Dropped off my 2016 awd charger for a clicking noise in front end. They replaced both cv axles and said my trans pan was leaking so I said it was ok to fix that as well, the cv axles didnt fix the issue I brought the car in for and cost me over 900 dollars. They over filled my trans and I had fluid everywhere. Took the car back in and they did the same thing again, overfilled the trans and had fluid leaking all over. I took care of it myself like I should have done in the first place and my service awd light has came on several times since the cv axles were put on. They messed up something in a wire harness, something else I have to fix. This is completely ridiculous that a auto shop has so called certified techs that dont know what they are doing, they have not refunded my money for their misdiagnosis and for causing my car more issues and charging me for things I dont need. No one should have to fix a auto mechanics mistakes. Thats why you take something in. Stay away!! this place needs to close up or hire better techs
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June 2023 by Casey NeSmith
It's a very good place to go! They do very good work and they're honest. I would definitely recommend anyone needing help with their vehicle to check out Otto Kihm.
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April 2023 by Matt C
Recently had a couple of wheel studs replaced, as well as all 4 rotors and brake pads. They will allow you to bring your own parts within reason (no warranty obviously). The mechanics are competent and do good work. Prices are very reasonable. Dan and Brian (front office) know their stuff and are pleasant to work with. Would not hesitate to return for any future repairs and would highly recommed Otto Kihm for your auto repair needs.Service: Brake service & repair
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April 2023 by Aaron McClellan (Kgoat22)
Great shop found a part for me waiting for it in the mail. But they are knowledgeable about my cars make an model.When I couldn't find the proper part they did 500$ an a wait for the repair not unreasonable
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April 2023 by Thomas C.
Didn't even top of my coolant after overpriced cooling system work$245 for a fuse and a piece of hose
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March 2023 by Randy Church
They have service me for over 20 years. Brian always listens and answers questions! Service has always been excellent
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February 2023 by DjFrank Ttank
Local yocal in KZoo. You know your money is staying local and befitting the community and these guys were excellent, kind, no swindling a female, and my truck was fixed correctly.
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February 2023 by Ruth Wright
Thank you Brian and Dan. My daughter's car is running well since you fixed the problem.I really appreciate knowing a shop that is knowledgeable and trustworthy.
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January 2023 by Racheal Anthony
The staff at Otto Kihm have always gone the extra mile for me, but for my last visit, they went 100 extra miles! I am very grateful for this garage and their honest and integrious staff!
