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May 2023 by Joshaunna B
Only giving one star because zero isnt an option. I have spent over $5,500 in the last three years on this storage unit. Every time its time to pay my bill I have to call due to the app never working properly. I always call a week before my due date to pay. But NO ONE EVER ANSWERS.. until its last the due day and there is a $30 late fee. This keeps happening. Has happened for a lot of the months within the past 3 years. Also, now Im trying to get ahold of someone to move my stuff out since Im paying stupid amount I can find a bigger unit for less then half the price. I called a week ago with 2 weeks notice to give them. But of course NO ONE ANSWERED Now its less than a week and Im now going to have to pay a whole other month. You guys suck! Im beyond upset!
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July 2022 by Gary Moore
Great people
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June 2022 by Drew Homes
Pre-move survey with Jim Jr went off without any setbacks before packing day. Packing and loading with Quan, Noah, Phil, and Karen was extremely efficient. Thank you to the national storage team of Kalamazoo!
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April 2021 by Susan Fall
National Storage Allied moved us last Fall. I could not have asked for a better experience. Arranging the move was easy - everything was done by email or on the phone. The gentlemen who moved us were fast, friendly, and very careful with our house and our belongings. Our move was difficult for a number of reasons and lasted longer than any of us planned. Mike, Jared, and Quentin were friendly, accomodating, and pleasant the entire time - even after about 8 or nine hours of very hard work. This will be the first place I call next time we need movers.
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May 2018 by Kevin Packard
Hired them to move us into our new house. Excruciatingly slow. Canceled half of what I originally wanted them to do, because honestly I could do it faster than the three people combined that showed up today. Unless you are interested in wasting hundreds of dollars, you are going to want to steer clear of this company.
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December 2017 by Steve M.
Had National Storage/Allied Van Lines do interstate move that involved storage. They split the move and crammed the furniture in the back of the first truck. The driver told us the rest would come later, no one from National Storage called us ahead of time to inform me. Worst move ever. Had 6 pieces of furniture damaged. Completely ruined a grandfather clock mechanism. Now claims adjuster said it was my fault that I didn't take care to pack the clock properly. Beware!!
