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March 2024 by Ryan Bishop
My son recently brought his car in to address an oil leak issue. Following a substantial bill of $1,700, it became apparent that the root cause of the problem had not been fully resolved, and an additional $1,800 was proposed to rectify the original oil leak. During the explanation, my son was shown the defective part on his car, and he was informed that it was a common issue, with assurances that the necessary part was readily available in stock. However, subsequent investigation revealed that this claim was inaccurate, as confirmed by the headquarters. Regrettably, this experience has left me with serious doubts about the integrity and trustworthiness of this particular Monro establishment, as well as any others affiliated with it.
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March 2024 by steve pollens
Oil change done while I waited. Reasonable price. Several small things on safety inspection were shown to me. (No pressure). Staff were enthusiastic and careful. I have had work done at Monro over many years. Overall very satisfied.
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March 2024 by carlos Garrett
An Amazing experience very fast and Efficient AND respectful ??
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March 2024 by Karlee Lienhart
They have been servicing our 6 car fleet and I wouldn’t go anywhere else. Fast, friendly and honest.
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March 2024 by Joe S
Fantastic service.
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March 2024 by Karalee Kokeny
Had them replace tires and take a look at a squeaky belt. I have gotten my car fixed here in the past and had 0 issues with them.On this occasion, before even calling me to ask if they could put anything on the belt, the tech put on way to much belt dressing on my serpentine belt causing it to completely melt and ruin my tensioner pulleys and now I have to get them replaced. Employees were very kind and apologetic for their wrong doing and admitted they shouldn't have put the conditioner, let alone that much conditioner, on the belt. I had talked to the manager and stated how the tech was wrong to do that, manager insisted it was not an issue on his employee when it indeed was.Don't expect an apology at the bare minimum from the manager either for them messing up your car. The pulleys on my tensioner are completely fried from the amount of belt conditioner that was added and the part needs to be replace now on top of other issues. Employees were kinder to the customers than the manager was despite his employee being in the wrong. The customer service agent at the front desk deserves a raise for being the most helpful person there. I'm not as much upset about the belt, but more so how the manager couldn't even acknowledge that his shop messed up and shouldn't have done that.Wouldn't recommend this place for anything beyond a basic tire fix, even then, you can go somewhere else cheaper.
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February 2024 by R Elsholz
I’ve been here twice and they screwed me over twice. I’m not sure they could get any dumber if they tried. Don’t waste your time or money here. Flat out lied to me.
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December 2023 by John Yunghans
They were very helpful on fixing my tire. I am very satisfied on the customer service and the friendly assistance they provided.
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November 2023 by Lost Farm Boy
After having my brakes repaired, I drove about 5 miles after leaving the shop when the traction light and the engine light came on. Coincidence? Went back to the shop and that's what they tried to tell me! Amazing! Don't go there, ever!
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November 2023 by Sungpil Moon
I really appreciate all the brothers who work here. They are very professional and fast. Great work for every piece, and especially Chris is very professional and amazing guy. Thank you for changing my exhust. Thank you to all the mechanics who upgraded my car!
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October 2023 by Omer Kogan
The best place to get your car fixed.Prices are the most reasonable around the area, they did a wonderful job on my boyfriend's car.Chris, the front desk guy, was very warm and welcoming, helped us a lot, and was always available to answer our questions.The staff was being professional and handled our car with great care and we are very sure to recommend them to our friends.Thank you for your service!
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October 2023 by Dr. Hale-Smith
I returned to have more service because my initial visit was just exceptional. Today, new face but same outstanding service. Chris greeted me with a smile and he was absolutely wonderful. My car was ready quickly and I am confident about the quality of service I received. I HIGHLY recommend this location.
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September 2023 by Lisa Y.
I've been going to Monroe for years and I always feel they have great customer service and they are fair and honest. Yesterday Bri was so nice and on top of my car. I always use Monroe for any auto issues.
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June 2023 by Achaking
5 stars isn't enough for this place. The service was fast, efficient, and incredible. I would like to give special thanks to Brian, who took care of me even close to closing time. I came in with a flat tire, and he went out of his way to help me out. Thanks to him, I was able to get to work in time. You have bought yourself a customer, for certain!
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May 2023 by drew myszka
Words cannot express how elated I am with these guys. Five stars is not enough. Not even close.I am a delivery driver for a living so I need my car to work properly. I try to take amazing care of my vehicles- I was always taught that with cars you get out exactly what you put In.About a month and a half ago I needed breaks. Someone else did the work- and when they messed it up I took it here and they fixed it. No judgment. No price gouging. Just honest work at an honest price.So today I am at work and the car started making a clunking noise. When I would put the car in reverse it would pop so hard I thought the tire was going to come off.I took it immediately to Robert.He walked out with me and listened to my concerns and the noise the car was making.Got it in right away. Figured out the problem right away. Had it fixed and back on the road in less than an hour.Words cannot express how grateful I am to him and the other mechanic in the shop.This is not only my livelihood in the line but the food in my family’s mouth- and he went above and beyond to get me back on the road.The car drives amazing. I could not be happier with the work he did. There is a reason why this is the only place I will take my vehicle (as well as a few of my co worker as well).Thank you so much.
