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January 2024 by Brett E.
They refused to accept a return from another Ace Hardware. The items had all packaging and not used. I even had the receipt and they were recorded on my rewards plan. Unacceptable
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September 2023 by Nancy Hostetler
Good selection and prices. Wonderful people
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September 2023 by Elizabeth Magana-Miles
These folks were fantastic. Gretting to checkout,
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August 2023 by Lorene Cook
Always someone ASKS to help you. You never have to chase anybody down if you can't locate something or have a question. Cashiers are always friendly.
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July 2023 by James McKee
Well stocked!! Very handy to have a neighborhood partner alongside Midtown Fresh! The staff was friendly, professional and courteous! I was able to secure the needed item and due to well organized store, find it myself. Recommended!!
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June 2023 by Christoper Morris
I bought a grill they assembled and delivered. There was a problem so they picked up the defective one and delivered a perfect new one. We couldn’t be happier and will definitely buy there again.
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May 2023 by Dennis J Johnson
Ace is the place if you're looking for a hardware store. They're not like the large home improvement conglomerates. If that's what you're looking for, you're in the wrong place. This is more like the hardware store of yesteryear. Small, well stocked, clean, bright, with helpful and knowledgeable staff. If you need hardware this is where you ace it. Ace is the place!!
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February 2023 by Kat J.
Unfortunately I can't give a favorable review. I recently purchased a freeze drier for several thousand dollars. I got a truck and came up to the store to pick it up on the day I was told, and somehow only the unit was shipped without the box, the manuals, any plugs or motors. Literally just the machine. It was dented and scratched up in several places and most of the insides had to be retightened because of the way it was shipped. I was told to come back next week and it would be here. When I showed up the manager (who is a younger guy, I feel bad for him. I doubt he had much training) said he forgot to have it shipped down. So now it'll be another few days for me to get the rest of the items that have already been paid for. He then told me he would bring it to my house himself, however I realized when I got to my car that he didn't even have my address, so I'm unsure how he could possibly do that. The inconvenience and lack of customer care here no matter if you're spending $10 or several thousand is unfortunately sub par. I'm assuming they aren't paying their employees well enough for more competent people to want the roles, for this level of ineptitude is common place. Pay people living wages and train your employees appropriately I'm begging.
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February 2023 by Karen Brier
They had bamboo backscratchers my friend asked me to find for her. They were right by the cash register!
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February 2023 by Bryan Daniel
Helpful and a well-organized fastener department. But a little on the pricey side for the convenience
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January 2023 by Karen Clapp-Morris
Very helpful clean well organized and marginal stock. Got me in and out.
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December 2022 by Alexus Keen
I came in with absolutely no idea what i needed and i think Max (?) helped me out and was really patient :)
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October 2022 by Erica Jones
I know their prices are a bit higher but the staff here was excellent! There is an especially older gentleman that is just AMAZING with his knowledge and customer service- I went in with my 3 year old and he made her feel very important. I always prize customer service over price anyday- this is a store where you want to come just because they take the time to remember your name and ask you those small details about your family. A true gem!
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October 2022 by Sandra Zukowski
They had my truck key with the chip and the fob I needed AND knew how to quickly program it and get me into the rest of my day. I'm learning the value of this newer store in town.
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October 2022 by Shawn A Willis
Went down to the hardware shop to grab a couple of things and it was pretty good experience also the people are friendly they know they're very knowledgeable about the products that they carry and they're also very willing to help you look for what you're trying to find or direct you to someone else that has it if they don't
