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November 2023 by Joyce Z.
I love and trust Metro Toyota, and my favorite service person--Elliott H.--is THEE best! My Dad bought a Toyota Previa in 1991 from Metro. When my Dad died in 1996, I got his Previa van. I drove it until 2011. We never had any engine work done on it! It stopped working with 348,000+ miles on itso were ided rather than fixing it to get our present day Toyota Sienna. We bought their used 2009 shuttle van with 30,000 miles on it. I have literally put enough extra miles on it in the 12 years we've had her to drive to the moon! Again, no engine work done on her! Vehicle has lived in Michigan all her life without have rust protect and no rust and still the original muffler! When the time comes to upgrade to the new hybrid Sienna, we plan on giving my 2099 Sienna to grandson for his family touse. I always get great customer service, and Elliott in the service department always looks out for me! He even comes to my car and gets my rollator out for me so I don't have to struggle! I am always treated with respect and dignity. I have never been "talked down to" as some car shops do to women. For me, there's no other service center; and, I wouldn't shop anywhere else for a new or used car. Metro sees me as a valued customer always!
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October 2023 by Raymond B.
I took my Prius in for routine maintenance at 115k. In addition to the oil change, I wanted a rotation, balance, and alignment. I asked for the flashing then fully lit tire pressure warning light to be checked, and to have a quote on fixing not being able to lower my passenger rear window from the driver's controls. I also asked for a list of those longer maintenance things that I had been given my last visit, like transmission stuff, plugs, differential fluid, and so on, and I would pick one of them in order to spread out the cost. At that point the lady working with me asked me if I wanted a wash, I said sure just roll up the back window. I then waited for 2 1/2 hours at which point I was to pay. I was never approached about plugs, transmission fluid, etc. I was never given a quote on the window thing. They didn't even check the tire pressure sensors, which takes less than 30 seconds. To top it off, they never even F'ing washed my car. I'm not going back to this place because I've seen a significant deterioration over the past 5 years. I'm also buying Kia, as my car is a 2012, I have secured financing for my next hybrid, and because Toyota has been very slow to address issues like the leaking manifolds at 70k miles, which they haven't recalled. By the way, the last then told me this stuff wasn't done because she thought I was in a rush (2 1/2 hours ain't a rush!), then asked me if I wanted her card. I politely said no thank you. I look at the whole experience as God giving me the opportunity to practice refocusing and medication instead of reacting how I would normally react when this b.s. happens.
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July 2023 by Abigail B.
Horrible customer service. Can't tell me if I could get a rental until my car is in the shop. They seemed fine with being unsure whether my son would have to sleep at the place where he does gymnastics or if I'd need a sleeping bag to sleep in the parking lot. Wtf? If someone asks to pay to rent a car, it's because they need to have a car. If the person on the phone didn't start out by acting like I was inconveniencing her life, things may have gone better. She was determined to not have it get better, so it didn't.
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May 2023 by Molly C.
Nothing but professional! I have gotten two used cars from metro and service always done there. I just bought my Highlander from there last week I worked with Liem Nguyen he has gone way above and beyond! Never pushy always there to answer my questions, he called after I bought it, just to make sure I was happy with it I mentioned I had trouble with the radio he took time out of his day twice to help us with that even came to my home and went over it with me personally he is a knowledgeable sales person, and I highly recommend him if you are looking to purchase a Toyota. I told him what I was looking for and what price range and he kept that in mind, and when a trade-in came in, he contacted me immediately and that is what i purchased!
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May 2023 by Kim G.
I recently purchased a used SUV from Andy. The entire experience was wonderful. I highly recommend Andy.
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April 2023 by Josh G.
Just bought brand new rav4 for my wife. The entire infotainment unit immediately acted up. Went completely dark at times. Cut off phone calls. All kinds of problems. My wife had video of this all happening. They had her go in multiple times and sit there for hours. Then they'd say they couldn't get it to do anything, so they couldn't fix it. Also told her she would need a new iphone because her iphone 8 was too old. Of course, no mention of this before we spent $40,000 on the car. They charge $169.99 per hour for labor, but apparently my wife's time is worthless.So after the 3rd time, I went in to help her because they were dicking her around bigtime. The guy told me she would need a new phone and they wouldn't fix it. I told him that was bullshit. Now they say they won't even work with us unless I go in to apologize for being mean to the man when he told me we needed a new $1000 phone to use the radio on a brand new car.
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September 2022 by S T.
Initially had an issue with Metro. I was extremely happy with how they resolved it. I will be a customer for life if their sales and service continues to be this great. The entire staff won me over with their attitude. I have NEVER had such a positive experience from a dealer. If I could give 10 I would. Fantastic experience.
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October 2021 by Blane K.
Metro Toyota is a great place to work and do business. I enjoy the people, the quality of the vehicles and the wonderful owners / management. Happy Customer
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May 2021 by Justin S.
As far as shadiness goes this place is right under Seelye. Went in here spoke with them about one of Toyota's lease specials going on right now. 190$ month 3k down for the Tacoma's. Told me that deal is no good and to use their off sourced leasing program cause it's a better deal. Ended up being 3 times higher than Toyota's lease program. Wouldn't give me the option to use Toyota's program which I came in for. Then to top off the cake he offers me 5,000$ for my car that blue books at 9,000 both nada and blue book. Avoid the headache and stay away from here.
