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November 2023 by Tricia Willis
It took this place almost a month just to LOOK at my car to confirm it had a blown engine. Because of this, I was unable to receive a paid car rental through Hyundai.When I picked it up six weeks later, I got in and turned the key and it barely started. I shrugged it off thinking it was due to sitting in their parking lot so long. Unfortunately, the problem continued for the next 3 days until it refused to start at all after getting gas, and I had to ask a stranger for a jump.The next morning it barely started again. I called the dealership and told them what’s happening and how I was stranded the day before. I also said it never did that before they replaced the engine and I assume that’s what caused it. She immediately refused to accept any responsibility whatsoever and said she won’t even look at it without charging me $155 for an hour of labor! After several minutes of arguing, I told her (among other things) where they can shove their $155 charge and hung up. I drove directly to the Advanced Auto Parts store in Portage to see if they will check it. They hooked up their machine and within five minutes it showed my alternator was fine, but my battery was very low. I paid them $200 for a new Die Hard Gold battery with a three-year warranty, and they even installed it for free! The entire transaction took less time then I spent on the phone arguing with the Hyundai dealership.In closing, Maple Hill Hyundai was hands down the worst experience I’ve ever had with an auto repair facility, and I will gladly drive another hour to Grand Rapids before ever setting foot in that joke of a dealership again.
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November 2023 by Tricia W.
After they replaced my car's engine and I drove it out of their lot, it started acting like it wasn't going to start. It sat in their back lot for a month before they could even look at it, so I hoped it would get better now that it was being driven. But 3 days after I brought it home, it died completely and had to be jump started. I called Maple Hill the next day and told the service lady it had no problem starting before I took it there. She said it's not their responsibility and it will cost $155 just for them to "look" at it! I was like, are you kidding me???So I jumped the battery and drove to Advance Auto Parts. It took their machine about five minutes to show my alternator was fine, but the battery was very low. They didn't charge me to diagnose the problem, and even installed my new battery for free. Now it starts like a champ!I will drive an extra hour to Grand Rapids before I ever take my car back to Maple Hill Hyundai again
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September 2023 by Julia Ford
Great place to buy a car. I worked with Matt W. He was a no pressure salesman. I highly recommend
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August 2023 by Anthony Michael Applegate
Did not buy a car yet from this dealer, but Lance Robinson was an excellent sales rep and I will be coming back if they have what I want in stock. Excellent service!
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July 2023 by Vince Krizan
Hannah Seal is a most excellent customer service rep...very thoughtful and professional...nice place to get routine maintenance for VW performed...highly recommended!
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July 2023 by Max Good
I strongly advise to stay away from this dealership. I bought a used Elantra here in 2020 and the thing was a lemon. Unfortunately, I was in desperate need of a car and didn’t do a whole lot of research on it before I bought it. I trusted the salesman when he said the accident it was in was minor and that the car was in great shape. 6 months after buying the car, I put go to put it in drive one morning and boom, nothing. The transmission is completely shot and needs a rebuild. After trying multiple transmission repair shops, I decided to bring the car back to maple hill to get the transmission repaired for the sake of saving time. After the repair, the car ran great for about a day, then it began making a a loud clunking sound and the transmission wasn’t shifting very smoothly. I brought it to a mechanic and he said the transmission was loose and that part of it wasn’t even bolted to the mount. He said the transmission wouldn’t have lasted very long like that and would’ve needed to be rebuilt again if it wasn’t fixed. Furthermore, my mechanic said the prior accident it was in before I bought the car was not a small accident and has major repairs on it. Judging from the other reviews, it seems like the service/repair shop is the problem here. Everyone was nice and (seemingly) helpful, but if you’re gonna buy a car, buy it new or go somewhere else.
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July 2023 by Christopher Martini
Our sales associate (Aaron) was excellent overall; hugely helpful, patient and absolutely no hard-sell. Great experience overall.
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June 2023 by Paris Mitchell
This service department is terrible and lacks so much knowledge. I reached the receptionist who asked me what I needed and I told her I was calling to check coverage on a vehicle. She transferred me to scheduling where I sat on hold for 10 minutes until I finally reached an associate who said he didn't know and I would need to get to service. I then sat on hold for another 5 minutes only to be told I needed to talk to an advisor directly. When transferred to the advisor my call went straight to voicemail. As someone who works in automotive service this experience is extremely unacceptable and does not reflecting positively on this dealership.
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June 2023 by Hagioscope
Aaron Black was terrific to deal with from start to finish and still going. I started by email months before our eventual purchase and his communications were always prompt and complete. We love our new Ioniq 6.
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June 2023 by Richard Meyer
Wanted to trade in my 22 Subaru Outback for Tuscon. He offered me $33 even though value on other sites was $37. Car in mint on,y had 7700 miles. Typical low ball dealer
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May 2023 by The Outsider
I first dealt with another Hyundai dealership in kentwood, but I had no luck with them. They couldn’t even get me a car to test drive So, I called Maple Hill Hyundai and two weeks later, I now have the exact car I was looking for. Great communication, great follow up, always took calls and answered the text. The sales person, and the sales manager I dealt with were excellent.The sales person Aaron was extremely helpful in helping me in getting the exact car I wanted! The only issue I would point out is the low trade-in they offered. The first dealership I took it to offered me $1000 more but Maple Hill would not go up that high. However, they were able to get the car I wanted. So, I went with them, and it worked out great! I would buy from them again, although next time I would be more aggressive in getting a better trade in value.Unfortunately, I have to take away stars for the lack of endurance of the paint on the ELANTRA I bought. It doesn’t take much to get a scratch down to the primer. Just taking it through a normal car wash leaves scratches down to the primer. I’m not talking about the normal swirling you get with those kind of car washes the actual scratches. I took my other vehicles to that same car wash but I never had problems with scratches that bad. And from what I read online this is common, and warranty doesn’t cover it!
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April 2023 by Benjamin Aubin
Awesome buying experience. Aaron and Tom were great. MSRP no BS. First Ioniq 6 delivered in Michigan. Car is amazing and even came with a full charge ?
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April 2023 by Donald Cummings
Pricey, but it's a dealership. Have had excellent service. Routine service only, as both cars have been excellent. A total of 150000 miles combined.
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April 2023 by Brandy Langston
Took less than the 1 and half I was quoted. Happy with the service Oil change and tires rotated.
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December 2022 by fletch flips
An amazingly great vehicle. Never thought we'd own a Hyundai but sure are happy we do!