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December 2023 by Gerald Myers
Really like this branch/bank, find the staff courteous, has been at times leader in rates.
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September 2023 by Christen Julien
Everyone is very helpful, even though I'm only going in for my shared banking needs. Since my credit union is hours away, it's very convenient to use this branch while in town. Also, they are a GREAT option for 1st time auto financing. They were the only one that gave my daughter (at 18 now 21) a loan for a vehicle and the interest and down payment required were as competitive as it would have been for someone with a credit score HIGH 600's. I highly recommend this credit union for young adults looking for financing for a reliable vehicle to get back and forth for work. After about 6 months of payments, my daughter was even invited and approved for a credit card with a 2K limit. They have really helped my daughter get a great start on her financial future.
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May 2023 by HunterSound
I have to say every time I walk through the doors they make me feel special! My interactions with the crew is always top notch! Anything I need they are ready to support my needs! I have been to the other locations but the Drake rd team is my favorite! Appreciate everyone at this location. They all are 5 Star! ??????????????
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August 2022 by Christov Baker
Im tired of having to reset my online banking.
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August 2022 by Carly Smith
The Drake Road branch is always friendly and welcoming when I come into the branch and have to do my transactions. Also willing to work with me and help me with whatever I need to do. Kellogg Community Credit Union is a amazing credit union
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February 2022 by Sandra Thulasidas
WORST EXPERIENCE!!I would give 0 stars if I could. I also know for a fact that some of the good reviews written below are by employees working there.ITheir systems are extremely outdated.You would never expect to be taken advantage of being someone who's made every single payment on time. You will end up paying more money than you are supposed to, they will find a way to make you pay somehow.If you are looking for valued customer experience I highly suggest you go somewhere else.
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January 2022 by Carly Engel
The Drake Road branch is always friendly and welcoming when I come into the branch and have to do my transactions. Also willing to work with me and help me with whatever I need to do. Kellogg Community Credit Union is a amazing credit union
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January 2022 by MYRA JONES
I have had nothing but a wonderful experience with the Drake Road Brachof Kellogg Community Credit union, Everyone there is always attentive courteous always willing to go above and beyond what is expected and the warm friendly smiles are a special touch to make a great day. I appreciate banking with them and highly recommend them!
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January 2022 by Mattie Cowing
Myra did a great job with my transaction. She is always smiling and has great energy. All the girls there are great, and they have great member service.
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January 2022 by Raynisha Garrett
I typically don’t like to complain but it’s something about this particular location and I just don’t understand it. I personally believe from the incident back a few months ago a teller tied my replacement debit card to my son’s checking account instead of mine and I did not notice until I attempted to pay multiple bills. So yes I was very upset who wouldn’t be it’s embarrassing not to mention a inconvenience. I initially called and tried to talk over the telephone but it did not go well there was no empathy nor ownership on their mistake so I had to hang up and go to the bank personally and still no empathy or ownership again yes I was upset. I think that incident is based on how they treat me which honestly is ridiculous especially all the different interactions it obvious but this incident today was my last straw when I had a unexpected charge come out that was not suppose to and I asked for a courtesy fee refund when I barely use the account and I was told it was not a bank error which I never said it was I just asked for a courtesy which I have never ever had a fee refund. The representative reached out to her manager and I was left a voicemail the same response it was not a bank error which I am business banker myself and we extend courtesy fee refund unless it becomes Habitual but again I never had a fee refund. I called back and spoke with a manager who agreed with me that I never had a fee refund and refunded the fee when this could have saved me a phone call back. I decided to switch more of my direct deposit over but due to these experiences and treatment I am reconsidering keeping my relationship with Kellogg
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January 2022 by Alyssa Blake
Absolutely terrible bank! I try to give grace but this bank has the most rude and unprofessional customer service. Their over draft fees are absurd and honestly dont even make any sense. Do not bank here, and dont waste your time, go some where else !
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January 2022 by Andrew Brandt
Fantastic credit union. Staff was extremely courteous and helpful. Will recommend to friends and family.
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January 2022 by J Johnson
Five stars, bank staff always courteous and friendly, seriously love it here don't waste your time anywhere else!
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January 2022 by Maria Brandt
Drake rd is a really great branch, always welcomed with a smile and very helpful!
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October 2021 by Chloe Cicciarelli
Maria did a great job helping me with my car loan. Thanks Maria!!!
