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January 2024 by Christopher Fisk
Yes, this is a pretty cool place. You’ll be here early cause it’s gonna be a long process but it’s well worth it you don’t you just gotta understand then when life hits you, you gotta roll with the punches.
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January 2024 by Quenton Hall
This is the worst experience I've ever been through buying a car. They didn't have titles for most of the cars on the lot, so I got stuck with a car that has problems every other month. The service center is a joke. They don't even answer their phone usually. I just don't get how they're still in business with how they treat their customers. It's appalling.
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January 2024 by alex pattee
Go in and I make 6 figures a year and we went through the application before telling us what our approval was told we needed 5000.00 down on a vehicle that was worth about 13000.00 just plain greed. This was a guaranteed sale until we found out that we were going to pay 7000.00 for a vehicle that wasn't worth the price point. I wish she just would have looked at our approval first 20000.00 for a 2011 with over 100000 miles on it is just greed. When you can find 2013 - 2015 online everyday for about 5000.00 less and we even had a trade with less than 100000 on it. Well this was a waste of time. Pre approval this is a joke. All nice and fine until we were passed to a finance counselor.
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December 2023 by Alyssa M
Don’t go here. Misleading. Every car is at least 12 grand for older used up cars. There are people on here giving good reviews saying they travel for work in their car from here when they told me flat out you can’t use their cars for work, and they don’t help people who do make their living that way. Rude company all around.
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October 2023 by Lew Wagerly
This is probably the best used car lot I have ever been too. Every one was extremely helpful and understanding, everything was explained in detail about the car I was interested in. Top shelf customer service, top shelf inventory and the staff is just all around wonderful. Would recommend byrider to anyone looking for a quality vehicle.
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October 2023 by Shalom Thompkins
The helped me get a vehicle I love. I go out of town alot and work in another city then where I live and my vehicle is very reliable. Also any time I need service done on my vehicle they get me right in and out with a smile. I'm really pleased all the way around ?
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October 2023 by Lex Jackson
I asked 3+ times before scheduling an appointment if they had cars in my price range. I told them I was not interested in financing a vehicle, just paying cash. I got there for the sales manager to say they hadn't had a car in my price range in over a year. They tried to convince me to finance after I told them I wasn't interested before scheduling an appointment. Why would I trust you all after yall were dishonest about your inventory? No telling what else they'd be dishonest about.
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October 2023 by Micah Reece
I’m gonna start by saying the day i brought my car was a great experience an even know almost a year later still just as happy with their services 2 times my car had problems an the same day it dropped off I know what was going on with my car an what the problem was I even had a part go bad that was not UNDER WARRANTY AN THE FIXED IT FREE OF CHARGE I JUST HAD TO PAY 25 dollars for services an the Manager told me since I make on time payments an been a great customer don’t worry about it so if u ask me ur in GREAT HANDS FIND UR DREAM CAR
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September 2023 by Kanesha K
Sold me a car that wasn’t drivable made loud rubbing noises when I hit the brakes took it in to service a week after they claimed they fixed it noises was still heard called them back I left 3 vmail about floor being soaked…. No windows wasn’t down and no rain left 3 messages and no call bac so I gave them the car back and walked away they are just like express auto TRASH CARS
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September 2023 by June
Coming into byrider with little direction, these guys were transparent with me, genuine, and helped me out being patient and consistent every step of the way. I would definitely recommend people to this office.
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August 2023 by josh strickland
Originally, I had $2000 to put down, but due to some medical issues that same day, I was left with $500. They said that I was still approved, and that I should come in to test drive the car I was interested in. Upon arriving, I sat in the waiting room for a good 15 minutes before I was even offered to test drive a car, but it wasn’t even close to the same car I said I wanted. The car was actually a safety concern, as well, because the seatbelt didn’t function properly.After the test drive of the eyesore/death trap, I told them I was only interested in the car I came to see, and asked how much I would need to put down to get it. We arrived at $1500, I said I could make it happen, then I was allowed to test drive the car I wanted. It drove like a dream, but certainly had some cosmetic issues, a glove box that fell out when I tried to open it, and when I checked under the hood, the serpentine belt looked like it was doing a Michael J. Fox impression. (Not cool, dude…that man is a national icon!)Nonetheless, I come back. And all they can do is ask “where is the $1500?”, “How soon can you get the money?”, “you’re sure you’ll have the money?” I told them that I wanted to see the price and the monthly cost before I put anything down. Another 15 minutes go by (why wasn’t this done during my test drive?) and they come back with $13,999 for a 15 year old car! And payments that were $500 a month! That car wasn’t worth half the asking price, and the amount of greed was just disgusting.Lastly, Melanie, the financial lady, used the word “retar**d”…umm, no. In what world is that okay? My daughter has autism…it’s just sick, especially because she used the word to describe a competitor who did the same thing they tried to do to me.And don’t even get me started on the spam calling…
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August 2023 by Aaron Barber
Byrider was soo amazing they made sure I got exactly what I wanted! And what fit my life style! I am so thankful to byrider and there help finding me the perfect car! The staff there are extremely nice, and work diligently to get you the best deal they can! Thank you again byrider team in Kalamazoo
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July 2023 by Deb Payne
This place is absolutely awesome, they have great vehicles, great employees, great warranties, just all around great. They really do try to get you into a vehicle that you'll love. We went in on a Friday and it was a little busy but the patience pays off. I will always recommend Byrider to anyone that's looking for a car. Their staff was super friendly as well which made the experience even better. They make sure they aren't selling lemons or something that's going to need repair two weeks down the road. I've been through other dealerships that are meant for people with less than perfect credit and Byrider is by far the best one!
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July 2023 by Tammye Gaddy
The motor went out in my car after one year and I had it warranty on it. Byrider really looked out for m. They gave me a loaner car. They even picked me up from home and made sure that everything was taken care of. This all happened less than a week!!! Thank you so much for looking out for me!!! I really appreciate you guys!!!My car is running better than ever.Tammye
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July 2023 by Robert Rutkoskie
Great place to buy a vehicle..the sales team was absolutely amazing..I would have rated this 5 stars but there payment guy was a complete douch and needs to learn to do his job better and to learn how to talk to people better. He's gonna rush you for your payment with a attitude and then after rushing you for your payment and when your ready for it he wasn't even ready to receive it..if I were them I'd replace him he completely sucks at his job