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“I wanted to take the time to appreciate the manager Walter and his representative Alex for their transparency and honesty today while helping me with my issues. I went to get a new phone as a treat to myself (after shattering my phone completely an hour prior). I just moved to the Kalamazoo area and truly their service and personable charisma was a blessing. Nothing was going right when I was trying to create a pick up order and new line online and even though these two were not able to fix the immediate problem at hand (was out of everyone’s control, and trust me they tried; I was there for a solid 2 - 2 1/2 hours) I still was able to leave with exactly what I wanted. Thank you again, Alex and Walter, for being so customer oriented even in a position where commission is crucial to your jobs. I appreciate you both so much!”
“New phone, the second time around she took her time with us. First young man was not listening & when phone did not work & just wanted to make calls & receive calls.So when we arrived at home, away from the store. And "no" book in box,Had to run back up & a nice young lady (girl) fixed the phone, so we could make calls & receive them as well. Thank you!”
“Will had a difficult internet solution to come up with for me. After discussing it with the manager, he found a solution and everything on my network is now working again!!!!!! Go Will!!! Thank you very much.”
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“Derreck T he is an Excellent service person, kind, friendly, informative about services and fee's which help liwer my bill. He also gave me his card if I had any problems to come see him or call. Enjoyed my visit to T moble due to Derreck! Thank you!!!!”