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July 2024 by David Ballentine
The staff was very rude. They continually raise the price. They lock the dumpster and then charge you $75 to throw stuff away. The property itself is poorly taken care of. Ultimately it is just a legal money scam. I would highly recommend finding a different storage facility.
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July 2024 by Maria Boikova Struble
Started rough. Had a reservation at a storage in Portage, MI and manager was not on site to set up account and give me code to access. After multiple calls to the main line, and no one being able to get a hold of the site manager, I spoke to a male service representative who found a space at another area storage facility. This was creative problem solving after two hours on the phone and waiting with a small camper by the side of the road.
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June 2024 by Chris Pattee
Great Customer service skills, informative and decided on just the right size of storage. Highly recommend stopping in and discover what it's like getting great service and a good price.
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May 2024 by Jennifer Eckles
Very pleasant and super responsive customer service representatives.
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April 2024 by FORTUNE ADELEYE
Cierra was really helpful to me and really cool to talk to!!
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April 2024 by William “Dr.Greenthumb” Green
She was so knowledgeable about the whole process of renting a storage unit... very professional. She even suggested to me what hours to avoid because of the extremely busy road in front of the facility.
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March 2024 by Zachary Elmblad
No eavestroughs, so water drips off the roof on to you when you’re loading in the rain/snow and causes frozen locks. Buildings are showing signs of age, difficult to access entry in larger vehicles. Convenient to I-94 and the I-94BL. Manager is attentive and I’ve seen them patrolling. Security seems adequate; access after 10pm would be nice.
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March 2024 by Gladys Barber
Is there à senior discount? I sure could use it?
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March 2024 by Candy Simpson
Prices keep going up every month and they dont keep their word on anything
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March 2024 by Carrie Guillot
I needed to update a credit card that I had recently misplaced, canceled, and received a new.
Cierra, the PM at my location luckily sent me a heads up to update my card in order to not receive a penalty or extra fee. I visited the location today, 5 March, and Sierra personally took care of the matter. I appreciate good customer service, and felt well taken care of. Thanks so much.
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January 2024 by Joel Kochensparger
I'm hoping that someone can remove the snow in front of gate so you can get closer to the key pad to punch in your PIN
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January 2024 by chatty cathy
BROKEN INTO AGAIN !! YES AGAIN !!!!!!!!!!!!!!!!!!!!!!!
This place sucks and the rate increases never cease !
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December 2023 by Mike Aumack
With the regular price hikes I am looking at other options for my two units
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November 2023 by James Bailey
A few challenges registering online. Certain areas in the documents would not accept required information. In person registration was delightful. Excellent registrars:Friendly, confident, concerned, thorough, competent and business focused. Thanks.
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October 2023 by Kevin Wixson
They have been raising the rent every two months since they took over and I’m going to have to find somewhere else and move.
