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March 2024 by nick anthony
This is my personal favorite branch..I walk in and am greeted by name everytime I come in..one of my favorite things about this branch is Denise she has been extremely helpful and is just a very pleasant person. and her and the rest of the staff do a great job inside and out..I am however a little bummed that you guys are no longer open on Saturday tho.
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November 2023 by Giiwedin Shawandase
This was my first time using this branch as I am new to the area, horrible service. Long wait times, even though there were 3 tellers behind the till. I am a social media influencer and wanted to take a picture of the ceilings and they freaked out, so don’t do it LOL. I tried cashing a check and they informed me it had already been cashed which is impossible because I physically opened it myself and am now hearing it’s an internal issue and they cashed my check instead of someone else’s. I do not recommend this branch, or 5/3 in general.
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September 2022 by blchristmon Christmon
No stars! I don’t use this term loosely, but it’s the conclusion I have come up with it. I believe I was racially profiled at 5/3 bank in Kalamazoo Michigan on East Michigan. I was withdrawing money from my account. I had proper ID, and have had the account for more than 7 years. Rebecca asked me, what I was planning to do with my money? Why did I have an account there and many other questions. She gave me my money…. Then Asked if I wanted an envelope? I had a panic attack in the bank. I asked her why she was asking me these questions? I told her, no one had ever asked me questions like that. I began to tear up. She said she was surprised, no one ever asked me. I could not tell if she was helping me or berating me. I told her if she had personal questions for me, then she should have recommended a private banker or an office.After I left she put a security hold on my account. Is this normal?
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August 2022 by blchristmon
No stars! I don’t use this term loosely, but it’s the conclusion I have come up with it. I believe I was racially profiled at 5/3 bank in Kalamazoo Michigan on East Michigan. I was withdrawing money from my account. I had proper ID, and have had the account for more than 7 years. Rebecca asked me, what I was planning to do with my money? Why did I have an account there and many other questions. She gave me my money…. Then Asked if I wanted an envelope? I had a panic attack in the bank. I asked her why she was asking me these questions? I told her, no one had ever asked me questions like that. I began to tear up. She said she was surprised, no one ever asked me. I could not tell if she was helping me or berating me. I told her if she had personal questions for me, then she should have recommended a private banker or an office.After I left she put a security hold on my account. Is this normal?
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June 2022 by Bob Plotz
Not the bank's fault, but BEWARE of your surroundings when using the walk-up ATM. I parked to deposit some checks today and hadn't even taken two steps before getting bellowed at by a "Can you help me out?" money seeker.
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May 2022 by Amy Marie
Terrible...just terrible service.
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October 2021 by John Pederson
I'm torn because every interaction with every teller I've ever had here has been outstanding, truly. The actual bank itself though is terrible, especially the corporate customer service people on the phone. If you are the kind of person who needs access to your money and wants to be told the truth about where it is and where it is going and when it will be available don't count of 5/3. They couldn't even mail my debit card to the right address. Terrible mobile customer service, even got hung up on. Lastly, the guy who set up my account told me it was impossible to overdraft and now I have over drafted. The corporate customer service call center people don't know the nitty gritty.
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November 2020 by Michael Brundage
Rachel and Angie will fix all your problems and make your life worth living again.
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November 2017 by Sushant Patil
They don't know how to do their work
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August 2017 by Beth C.
Location, location, location, I guess. This is where I signed up for my Fifth Third account, and the rep for the sign up was awesome and the registration swift. However, I always had a wait on future visits ... sometimes the little roped off area for the line was reminiscent of Cedar Point. They always have multiple bankers at the registers so they lines tend to go quickly, but I definitely preferred the much less busy Portage location.
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June 2016 by Robin Snow
I don't hate it
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June 2016 by Lisa Byram
Nice people and helpful treat you with respect.
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January 2015 by david campbell
The customer service number on the back of the cards does not work for customer service. They try to sell you unrelated products that have nothing to do with customer service, then tell you the number has changed. The number i was given turned out to be a home security service. I then Google a customer service number that did work only to be put on hold for 15 min. Then transferred to another dept. They need to look at making access a little more accessible. I need to look for another bank
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September 2014 by Graveyard Motorsports
I found the bank that charges the highest fees, cost me $260 just in fees just to close the accounts, best $260 I ever spent.
