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November 2023 by Google user
Thank you for staying kind even when you’re dealing with grumpy customers. Keep up the great customer service!
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November 2023 by Ashley Stewart
Thank you for staying kind even when you’re dealing with grumpy customers. Keep up the great customer service!
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August 2023 by Kait
Shannon at the sales counter is a wealth of knowledge and so eager and quick to help. To me, Shannon IS FERGUSON!
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August 2022 by A A
I'm a regular diy repair homeowner that relies on google and YouTube. When my shower drain started leaking I needed to find a replacement part for the body only, since I don't have access from the bottom. I searched the internet for what seemed like forever and could not find what I needed. I took my part into Ferguson and the guy had me test screw my shower drain body into the parts they had there to find the right one. I couldn't find one that fit just right, so he searched all of Kalamazoo and found one in stock at a different store. I took a picture of the exact product I needed and headed out to buy it. My shower was fixed the same day! I needed it the same day, otherwise he would have ordered it in store for me. 10 minutes in the store with someone who actually knows about plumbing saved me a long headache and a lot frustration. When I got into the car I was boasting to my partner about how that's exactly what customer service should be.
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March 2022 by Donald Howard
Lousy customer service. Numerous calls after a sit down meeting to go over an adjustment on a measurement. No call back. Was told on a couple of times this salesperson would call us back. ???
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March 2021 by Henry Van Tuyl
Great customer service not found in box stores.
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November 2020 by Robert Hainer
Delivery
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July 2020 by Bobbi Brown
Excellent service and extensive parts. The staff was able to quickly help me with a DIY repair and I was able to complete my project quickly. I was impressed that I was given the same respect and service as the seasoned professionals whom were also picking up supplies. A+++!
