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October 2024 by Tyler Shearer
Drove 30 min to this place, arrived 10 minutes before they closed…place was all locked up but someone opened the door as I was getting in my car to leave. I asked for a “fitting to connect to a water meter, the brand is Neptune, I have a picture”…he just very rudely replied “I’ve never heard of it” I respond “you’ve never heard of a water meter?!” He responds “I have 25 years experience!” And points to a sign. I try to show him a picture of the water meter that the city just installed and he just goes “yup we don’t have those” I said I wasn’t asking for the meter, just a fitting to connect to it…what a complete and total jerk…. So yea, 25 years experience and never heard of a water meter! edit: i left without getting the part...come to find out, nearly every house in kalamazoo has the exact same water meter in their house, but yea...points to sign...25 years and yet i left feeling gaslit and like a complete idiot...thanks
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July 2024 by Andy Northey
Just wanted to give a shoutout to the Ferguson Team, I had bought a toilet a year or so ago and was having issues with the seat. Shannon Hickman had me bring home a new toilet seat and said no problem and warrantied it for me. I sent him a email with the pictures and confirmed I could throw it away on Friday around 8:30pm and I wasn't expecting him to email me back till Monday but around 10pm I got a response and he said absolutely and I was shocked he emailed me. You normally don't get that type of service at a large business like this. Great work Shannon!!!
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March 2024 by Service Tech
Our company uses Ferguson for all of our plumbing materials. We have a lot of trust and confidence in the team as a whole. Pricing is fair, customer service is amazing and the management team is on top of it! We appreciate the partnership we share! Thank you from the Residential Plumbing Crew!
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March 2024 by Sebastiaan Jooste
Received a quote with missed items, email them back two times. No response. They will not get my business.
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March 2024 by Kristopher Ketchum
Megan was extremely helpful and informative while designing our bathroom renovation. Her expertise and customer service is unparalleled. I would highly recommend anyone in the market for quality home products to contact Megan for a professional opinion. We are extremely satisfied with our experience and the products we received. We will definitely be back when the time comes to update our kitchen.
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February 2024 by Wesley Lentz
I want to thank Shannon at the KZOO Ferguson Plumbing! Super helpful on a DYI project!!
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November 2023 by Google user
Thank you for staying kind even when you’re dealing with grumpy customers. Keep up the great customer service!
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November 2023 by Ashley Stewart
Thank you for staying kind even when you’re dealing with grumpy customers. Keep up the great customer service!
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October 2023 by Franz Metzger
They spent a great deal of time with us so that we could choose everything that we wanted. Sheri was just great.
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September 2023 by Andrew West
All the plumbing supplies you'll ever need at the counter. Beautiful showroom for even more plumbing and lighting supplies in the back. Very helpful and knowledgeable staff. More displays than you can shake a stick at. Go here for different and maybe even better options than the big box stores have to offer. A bit of personal service as well.
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August 2023 by Kait
Shannon at the sales counter is a wealth of knowledge and so eager and quick to help. To me, Shannon IS FERGUSON!
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August 2023 by Ashley Lauer
Staff was great, but the location either had very low or no stock of the items I needed.
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June 2023 by Mark Yancey
Needed a part for a bathroom faucet. The big ox stores didn't have it and tried to sell me the wrong part. Ferguson's took a quick glance at the old part and within 1 minute I had what I needed. And the price was what the big box stores wanted. Very knowledgeable and great service.
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May 2023 by Steven Janik
Great help and quick
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May 2023 by Chris Hays
I've been plumbing for 27 years and it doesn't matter what I need they always find a way to help me get my job done
