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September 2023 by Dee Salter
Crooked as they come. My family member has had nothing but issues. He has automatic payments set up through these people and they keep drafting the wrong amounts. Then they use excuses I don't know who handles this but they need to be fired!!! I would never buy anything from these people and we have reported them!!!
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August 2023 by Kimberley Sieggreen
Rob and Greg were so amazing with me. They so patient and kind. They both got me in the right vehicle and the one I wanted. Both of these men are so awesome and amazing! I can't say thank you enough for all the hard work both of these gentlemen did for me. I recommend anyone to go there. Thank you from the bottom of my heart for all the hard work you both did for me. I am so in in love with with my new Chevy Equinox!
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August 2023 by Jessica Lane
We got out Mazda cx-9 from Greg from express auto. He was very helpful and after we got into the first vehicle it ended up needing some work an Greg was able to get us into a different vehicle with no problems at all. Thank you so much
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August 2023 by Mitchell Stevens
Friendly and knowledgeable staff that didn't try to force anything. They were able to get me in and out with a car despite my situation. Would highly recommend.
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July 2023 by Florence S.
Have no use for express auto or Victoria or christne they are rude the only great person is patty I have decided to let my car go back they turn u off after u make payment the company sucks
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July 2023 by Kelvin Jennings
Rob Ford and Greg gvan were really helpful with me getting my first car off the lot. Rob Ford had answered all the questions he could for me an was really polite. Greg Givan was also really polite and transparent very helpful to me since I had less knowledge before I came. So thank you to Rob ford and Greg Givan.
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June 2023 by Jon Smith
My girlfriend and I went to Express Auto on Stadium Dr. In Kalamazoo, MI and dealt with Rob Ford and Greg Givan. They were incredibly helpful, informative, and did all they could to ensure we got a great vehicle at the best price. We are excited and very well pleased with the purchase of our Chevy Traverse. I highly recommend both of them AND Express Auto!!! Thank you, Rob and Greg!!!
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June 2023 by Brandy Thomas
I know Express Auto gets a bad rap but I have to say, even when I had trouble with the 1st vehicle I leased from them, service took care of me (even though it took some time) and honored the warranty. I then went into another lease after finishing the first, having no problems with the vehicle whatsoever. When it came time to payoff, Patty & Greg in the finance office @ Kalamazoo went above and beyond to make things right and worked out a fair payoff price that we could agree on. If you keep your paperwork in order, act grown and pay your bills on time, there really is no issue with Express. Sometimes it's also what you put into the experience. They were always up front about pricing/payments, what you would accomplish with your credit if things are done correctly, etc. Again, Patty took the time to listen, talk to the appropriate people and extended genuine professionalism. I would recommend if you need to work on your credit.
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June 2023 by Theresa Swinehart
I have been with this car place for over 5 years and every vehicle I have had has had issues and needed something done to it. I now have a broke down vehicle again and have to pay out of pocket to have it towed all the way to Holland and not know if it’s covered under warranty or not. They are only useful when they want your money. I will NEVER get another way too expensive vehicle form these people again. They charge $17,000+ for a used vehicle that is only worth about $2,000.
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June 2023 by Omar Shouhayib
In my experience Express Auto is a great used car dealer because they offer a “buy here, pay here” program that most other dealers don’t offer.And once you drive off with an Express Auto vehicle, you will be in good hands if you have any issues.
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June 2023 by Tony
They were good to me until I decided move my financing to another bank I asked them very nicely several times to sign off on the title it took over 6 months to get this done I finally took the title to Greg I asked him why it was taking so long he had absolutely no clue as to why it was taking so long if anyone is looking for a car don't go there they do not know what their doing have no clue as to whats the going on around them.
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April 2023 by DaVeena Sylretta
Very discouraged with this place at this point. Never knew as a new customer I'd be welcomed like this. I should not have to be paying for your mechanics negligence. How do I need a wheel bearing after we just needed 20+ parts installed HOW did your mechanics manage to not see a bad part where parts were being installed right next to it???? I SHOULD NOT BE PAYING FOR NEGLIGENCE!!!! We can't even make it to a very important appointment now because of this!!!! Who do I contact for complaints??? What number??? WHAT IS THE phone number I can call to make a complaint or case to because this is ridiculous
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April 2023 by Tony S.
Express Auto is one of the worst used car junk dealers around they one think and do another last fall I decided to move my financing to another bank they said it was OK but they did everything they could to delay it took almost 6 months for them to sign off on the title I finally had to go to Express Auto in Kalamazoo so they would finally sign off on it I asked why it was taking so long he had no clue as to what I talking about if you're looking for a car stay away from there.
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April 2023 by Sharon C.
I would have done -0 or less if it were offered in the ratings. Yelp, the sales guy was great! I would be too if I were a salesperson depending on commission as my income and means of supporting my family! But um, tell me something, nice guys tell lies too right? At this point, I don't know who's more sick, ME OR THE CAR!!!!!! Keep your distance, stay away, do not enter, danger zone, steer clear, explosives on board!!!!! REAL TALK!!! TAKE COVER!
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February 2023 by Jose Garton
DO NOT BUY A CAR FROM THEM UNLESS ITS YOUR LAST OPTION!! They will sell u a car that’s worth 2k for 18k I only give it 2 stars cause I got lucky and the car actually held up for 2 years
