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December 2023 by Danielle Acker
Awesome experience. Brok was very helpful and informative. He took care of me and my husband and did w/ a fun and positive attitude. Great guy!
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December 2023 by Jordan Alberda
Great working with Heidi and Kristina. Very easy and gave us multiple options without even asking. Would recommend to anybody!
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November 2023 by Rebecca Andres
Heidi and Kristina were both very helpful as first time homebuyers. Great communication!
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October 2023 by susan beckman
This summer I put all my savings in Consumers 5.4% CD. That was a great deal, but what really impressed me was their customer service. I met everyone from the Regional manager Josh on down. Very friendly, down to earth people. (Kelsey or Roy greet me every time I walk in). When I heard their personal and business accounts give 4% interest I was sold. I went through the task of completely switching all my accounts over from MSUFCU where I’ve banked for 35 years.Usually an arduous undertaking, the bank manager Brandy and regional manager Josh scheduled a conference room and spent two hours switching everything over with me in one go. I have never had this kind of attentive service at a bank. Turns out their online banking is superior to MSU, too. I can see ALL my accounts in one place, vs different logins for my personal and business accounts. And they send helpful and informative emails vs constant announcements about the newest branch opening (looking at you, MSU).Months later, we unexpectedly bought a house and we used Consumers for our mortgage. Their mortgage officer Ben Belloli was BEYOND responsive and efficient and gave us the best terms, too.In this age of automation and anxiety, this kind of personal, warm and effective service is balm to my soul. For my personal account and as a business owner, I cannot recommend Consumers more highly.
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October 2023 by Tammy Caley
They’re awesome!! I wouldn’t go anywhere else. I have had a lot of fraudulent activity, and they usually catch before me. They girlie me tips to AVOID the fees.
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September 2023 by Eric Zuzga
Heidi and Kristina were absolutely great to work with on our mortgage. They made the process extremely easy.
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August 2023 by Bill Ferguson
I needed help reactivating an account. Slam dunk! Brock provided great customer service and even some tutoring in using the mobile app. Awesome
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August 2023 by Michelle Allen
We worked with John Stedge, we was extremely helpful throughout the hole process. He answered emails right away and stayed in the timeline, that was outlined in our first meeting.
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July 2023 by Arell Chapman
Our Mortgage lender, Heidi Bish, Kristina Purser, and the team at Consumers Credit Union are great. The process is well organized. They answered all my questions and their online systems were very easy to use. After I closed on my new home loan, I decided to move all of my personal bank accounts and automatic deposits to the CU. Thank you for helping me feel like I am your only customer.
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July 2023 by Brittany Sheckler
Heidi was extremely helpful! It was great working with her and her team. My husband and I felt supported and taken care of during the loan process! Definitely made it less stressful.
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June 2023 by Tom
Everyone here goes out of their way to help.
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June 2023 by a hamilton
Jackie was over the top. She was like a sister ,counselor the works. Consumers Credit Union is like family. We really are well taken care of..
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May 2023 by Brendan Jessalunas
Jackie and John were very helpful when I was trying to get a savings account setup. Also helped answer all my random questions. Always great service when I come in.
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May 2023 by jviska89
Top notch mortgage team. They always are super efficient and very easy to work with. I can't say enough good things about Ben Belloli and Heidi Bish!
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April 2023 by Dr. Hale-Smith
It was a little disconcerting when I stated I wanted to open an account to be told I needed to have $50. Additionally, the person working with me left to assist someone else and I had to wait and ask for the account numbers. Not quite what I anticipated in terms of service.
