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November 2023 by Bob B.
called branch 5 times never got anyone to pick up. Plus no voicemail just a call back later message.
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September 2023 by Brigitte R.
I been a Chase customer for years! First tine at this branch. The outside ATM was a little tight but I took care of my business.
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August 2023 by Auction Videos
Will not answer their phone. :(
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July 2023 by Skip McIntyre
What good is an ATM listed on Google that is locked up more than it's open??
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July 2023 by Douglas M.
Overall good service, it was a little rushed due to time restrictions but they share with me good information and I needed up opening an account after getting information from other branches.
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June 2023 by Katherine Gozerian
9 times out of 10 the ATM on Westnedge is out of service. The downtown branch has zero parking and lots of sketchy people hanging around - pass. I'm guessing that Chase REALLY would prefer that I bank at human friendly Arbor - and I am.
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June 2023 by Laura Paul
It's a very nice bank good workers smart networkI just started business we them and I'm earn well ☺️☺️☺️
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February 2023 by Jennifer Lynn Mills
The ATM is 24 hours. It also takes NFC.... So it works with your phone... I've been in those kinds of emergencies... So I thought I should post that.
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August 2022 by Michael Henisse
Excellent place to bank tellers call by your name..very personable
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May 2022 by Claudio Mendoza
We have been banking with Chase on Michigan Ave., Kalamazoo, for over a year. First class service.
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February 2022 by Jessica Melson
Act i give them o stars. DONT go with chase. They will take u money. Hold it hostage and spin u lie to u . terrible customer service. For 1 shut down my account without any for warning. There 3 ways they could contacted. Me tell me they were shutting my account down. Nope they just did it. So where my check was suspose go direct deposit. When call the e mich branch do think they said cone in well get new account get all set up nope nothing bad service who does that. Then got 10 diff ppl telling u 10 diff things. And now on nect pay check and cant even get first one. Got bills and stuff to aoy take punk. 100 bucks and give me money for call attorney this wrong. Terribke custoner service ride then hubg up on me cause they cant communicate get it right. What a joke. Never in life seen rider dont know what there all talkin about or doing bank location. Do not use chase esp e michigan locations there a joke
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December 2021 by ME L
This atm location is a guaranteed lawsuit waiting to happen. As it states on the window "insert card into slot after hours access to ATM"... An ATM card is supposed to be required to open the door and access the ATM, but anyone can walk in at any time because the latch on the door is broken. Very unsafe for customers! And the drive up atm machine in Portage Michigan is ALWAYS DOWN, so that is NEVER an alternative. Terrible!
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November 2021 by Yohana Pandian
One of the best customer services. I made a wrong transaction of 500$ and they reverted the transaction back into my account. The customer service is really good and satisfactory
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May 2021 by Justin V.
This branch has always treated me very well for the last three years since I moved to Kalamazoo. always quick responses always there to help!
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April 2021 by Stacey Merrick
They keep freezing my debit card for no reason it has happened 3 times this month now if it happens one more time I'm switching banks
