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October 2023 by Nicole T
I had my new vehicle totaled by a deer! Austin and the owner have been nothing but helpful to me with having to come in for several weeks on Sunday to rent a vehicle till Friday. I didn’t make any reservations and even when not having any vehicles available, I was found one to rent! Thank you so so much for the service and the decently priced vehicles I rented week after week!! And the sense of humor was a welcomed addition!! Thank you!!
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October 2023 by Tashina McMullen
Don’t look pass all the 1 star reviews. They screwed us over so good and got our money.. don’t pay ahead of time unless you want them to take your money. They are very unprofessional and I never got the car I paid for. Yea I was on time
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September 2023 by BobJane Ashby
couldn't understand the original phone contact because of poor English. continued to receive text warnings that the car had not been returned long after it had been returned. received an invoice for more than originally expected. not happy with Budget.
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August 2023 by Paul Dearing
Three days after returning the car on time, Budget sent me a text telling me I had not yet returned the car. Budget owes me for mileage and the airport parking fee for the 60 mile round trip to sort it out. I checked; the car was still in the same spot where I reported it when I turned it in.
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August 2023 by Tariq Ali
The budget staff were great, they made the renting process easy, and the location of the renting counter was convenient. The vehicle that I received was a mess. It had a foul smell and was covered in dog hair. It was obvious the vehicle was not cleaned at all. I was very disappointed.
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August 2023 by April Louden
The rental process was done swiftly and the agent was knowledgeable and friendly. To my surprise I received an upgrade. The vehicle drove smoothly and was clean and nice.
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August 2023 by David C.
I showed up at this Alamo Sunday and picked upMy car and as soon as I got to the service desk Var greeted me. He was professional, courteous efficient and fast. He was friendly and respectful and understood I wanted to get in and out quickly since I had a small window. He accommodated me with a nice comfortable car that was best for my use. He didn't try to upsell me in extra services or charges and he made me feel like I knew Him. I rent cars weekly around the nation as I travel and I came to this site because my brother uses them Often and was very pleased with their selection and services. Additionally I was out and called before my scheduled pick up to move my time by 2 hours amd they answered at this station, no other car rental cO ever answers at the airport sites. Applaud to this Alamo owner/manager for your facility and team. On
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July 2023 by the winter and summer twins
First, they were late getting my car for the reservation. Second, the guy that brought the car was cussing in front of my children. The car had 4 bald tires and I had to bring it back and get a different car. The second car was not full on gas. Nobody walked me out to it. And I was not reinburged for any of my time or troubles. Really, if you want to run to car, save your money and time and do it somewhere else.
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July 2023 by Julia Valdes
The car was fine.The error was after hours drop off took 4 days before acknowledging I returned the car after sending me a text 3 days after drop-off asking when I'd be returning the car.It took a week before the correct charge was placed against my card.I rent a car at least once a month for business or leisure and this was likely one of the worst experiences I had.
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June 2023 by Carla France
The men working at the customer service counter were very helpful, polite, and respectful. We had a small issue to quietly discuss with them when we returned and they were so accommodating. We will definitely rent from Budget again! Thank you to your customer service team !!!
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June 2023 by Jennifer Ocasio
I had an excellent customer service experience with Karim Touqan, he was very knowledgeable and was very accommodating. He also has a great sense of humor.
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May 2023 by Jewel II
Renting with budget was easy and the customer service was fantastic ? I would definitely recommend!
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March 2023 by Jessica Hamill
Worst experience renting we have ever had at the Kalamazoo Airport location. Rep at pick up was friendly and helpful but had to give us a vehicle that was not checked in or cleaned as she was working alone. The vehicle was out of gas, clean, but the service engine light came on. The vehicle tire had a slow leak. We returned the vehicle later when back in the area. The gentleman was rude and would not help exchange vehicle and told us we had to go to the next town over to get the vehicle repaired. I finally called road side assistance. They authorized getting it fixed closer to my location but I would have to pay and then maybe get reimbursed. I did that and asked for an exchange. We had to go 3 cities over to do an exchange. At this point they did new paperwork and charged us twice the rate. When I called to complain they said that price is set based on availability of when we get it and when we did the exchange the price was higher. I finally got a portion of the overcharge refunded. Then I got an email that said their damage department was going to contact us for charging for the damaged tire. What the serious heck Budget!!!! I am so disappointed and frustrated with this whole ordeal! They continue to charge when we deserve a refund on our lost time with the vehicle fixing their issues, at my cost already!! I would not recommend this rental place to my worst enemy. Please use the counter next to this National Car Rental... they are great people and have NEVER treated us like this. I would have used them this time but they did not have the size vehicle I needed at that date. So wish I would have waited the extra day to get it now.
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March 2023 by Brian Bay
Fantastic experience with the 12 person van we rented for our trip to Texas. Perfect size for our group and a joy to drive.
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December 2022 by Matthew Brown
My vehicle was very clean very nice. I have nothing bad to say. Customer service was excellent to explain everything to me in detail