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“Melissa and team were very helpful in creating a business account for my LLC. If I had a question, she had an answer. I'm very thankful for the options and the safety and security this will provide for my business. The availability to take draws from my business account to my personal account free and seamlessly is a HUGE win.Hope to see you all at The Golf & Game Lounge across the street when we open on June 1st 2024Thank you so much,Thomas Hagenbuch”
“Nick at this location was very helpful, I had a serious situation that he helped me resolve. He said that he’s been at the 9th st location for around 7 months but he knew his stuff.”
“This summer I put all my savings in Consumers 5.4% CD. That was a great deal, but what really impressed me was their customer service. I met everyone from the Regional manager Josh on down. Very friendly, down to earth people. (Kelsey or Roy greet me every time I walk in). When I heard their personal and business accounts give 4% interest I was sold. I went through the task of completely switching all my accounts over from MSUFCU where I’ve banked for 35 years.Usually an arduous undertaking, the bank manager Brandy and regional manager Josh scheduled a conference room and spent two hours switching everything over with me in one go. I have never had this kind of attentive service at a bank. Turns out their online banking is superior to MSU, too. I can see ALL my accounts in one place, vs different logins for my personal and business accounts. And they send helpful and informative emails vs constant announcements about the newest branch opening (looking at you, MSU).Months later, we unexpectedly bought a house and we used Consumers for our mortgage. Their mortgage officer Ben Belloli was BEYOND responsive and efficient and gave us the best terms, too.In this age of automation and anxiety, this kind of personal, warm and effective service is balm to my soul. For my personal account and as a business owner, I cannot recommend Consumers more highly.”
“We've worked with Consumers twice (once on a refinance with Mauri Story, and just recently again for a personal loan) and have been beyond impressed with the customer service both times. Most recently, I worked with Tamera Hall on a boat loan -- she went ABOVE and BEYOND to get our loan processed quickly so that we wouldn't lose an amazing deal on a boat. Additionally, she caught an issue with the title (that we missed) and worked into the evening hours to get it situated for us so that it wouldn't be an hassle for us later at the Secretary of State. This was not at all her responsibility -- she was just being helpful and thoughtful! We had to go back-and-forth with the seller several times, and she helped us through the entire ordeal. She genuinely "had our back" in the transaction. Thank you so much, Tamera! This recent experience (as well as the customer service provided by Mauri Story a couple of years ago - thank you, Mauri!!) was outstanding. We're planning to switch credit unions (from Advia to Consumers) because of the positive experiences we've had with Consumers. They make banking easy!”
“We had a great experience at the member center located in downtown Kalamazoo. I came into the center with my toddler to simply make a deposit. I inquired about opening up another account and Wesley quickly came to the rescue. Within about 10-20min, he opened a new account, converted an old savings account into a money market account, and open a CD for me. Oh, they also matched the rate on the CD. He was efficient and very knowledgeable. Additional, Jake played football with my son, offered him snacks, and access to the white board, while Wesley got me all squared away. My son and I left the member center feeling like more than just a customer. Thanks, Wesley and Jake!!”
“Had a very good experience setting up my account at the Kalamazoo Michigan Branch.Deana was very pleasant and provided thorough explanations of the different features of the account.”
“Excellency. I am well pleased with the whole mortgage process and daily banking needs at Consumers Credit Union. A professional, efficient and caring team. My deepest appreciation to Melissa, Mortgage Loan Officer. Well done!”
“Kind hearted people are quite rare to find as cooperate people or as individuals also. I'm sharing a 4 years friendship and business relationship i've shared with Mr Ralph Carico for being such an awesome, kind and specially oriented. Manager Thank you for being supportive each time i buy and invest in digital stocks and coins with your firm. Contact him via Ralph Carico”
“Dan and Justin at the Stadium Drive location in Kalamazoo are amazing. Great customer service and very helpful. Thank you for allowing me to use The Space for my entrepreneur celebration.”
“Just got off the phone with a gentleman that works there. I was pretty impressed with the way he handled our phone call. He was very professional, polite, nice, and stern on privacy at the same time.Kuddos Diego! I appreciate it.”
“I worked with Tiffany Cobb from LMCU for the mortgage on my new home. It was a pleasure working with her and I appreciated her professionalism and she was reachable at all times, answered all my questions, and explained everything in detail. Being a first time home buyer, this was very helpful and she ensured that the closing went smoothly without any hiccups.”
“I Have Been With Kalsee Credit Union Since 1982. I Was A Victim Of Everybody's Worst Nightmare! IDENTITY THEIFT! I Had Ordered Checks At My New Address In Comstock & The, Were Stolen From My Mailbox Along With A Cell Phone & Some Jewlery. On 3 Seperate Occasions Mind You. MY ACCOUNT WAS EMPTIED! KALSEE Saved The Day! I Had To Get A New Checking & Savings Account After Having The Same One For Over 35 Years'! I Was Able To Recover My Losses But Still Trying To Take Action When& If We Can Find Out Who They Are!”
“Lynn is the absolute best. Her and her team went above and beyond to help me get my loan approved quickly. They were so kind and patient! By far one of the best LMCU experiences”
“I would like to give a shout out to Desire. She has great customer service and overall just a good person. She’s non judgmental and will do all she can do to try to get you a loan. I just got turned down but it was understandable and I know for a fact she did all she can do. She’s the nicest person I’ve dealt with getting a loan with. Prior years ago she was able to get my credit card limit upped.”
“Been going here for years they helped me build my credit. Everyone’s super nice here and friendly. They give out special holiday loans so that’s awesome. Clean environment and professional.”
“Arbor Financial is a credit union I trust! We've been with Arbor Financial for about 30 years. We started with them when they were Educational Community Credit union. I have never had any negative experiences with our credit union whether it was with direct deposit, automatic payments or a home equity loan. They are always friendly, helpful and ready to be of service!”
“Everyone is very helpful, even though I'm only going in for my shared banking needs. Since my credit union is hours away, it's very convenient to use this branch while in town. Also, they are a GREAT option for 1st time auto financing. They were the only one that gave my daughter (at 18 now 21) a loan for a vehicle and the interest and down payment required were as competitive as it would have been for someone with a credit score HIGH 600's. I highly recommend this credit union for young adults looking for financing for a reliable vehicle to get back and forth for work. After about 6 months of payments, my daughter was even invited and approved for a credit card with a 2K limit. They have really helped my daughter get a great start on her financial future.”
“They greeted my husband with kind and loving respect.... I would recommend this bank to anyone thank you for being so kind hearted and respect to my husband and myself”
“This is probably the best credit union in Kalamazoo. Save yourself the fees of the banks and enjoy family type of service. I have been with Advia for over 20 years through many name changes and face changes. I have always felt like part of their family.”
“5 Stars to this place! From the top down, this place is very well structured and they care about their guests. Whenever you come to this branch, you will notice that they are a customer first establishment. I have worked with the Branch Manager (Taylor) for the past five years, and I couldn't ask for a better adviser with my financial decisions. I have moved out of state and still continue to bank with KCCU at this branch. I truly feel I can trust Taylor and team with my financial decisions moving forward! Keep up the great work everyone and thank you very much!”
“I recently visited the Consumers Credit Union Downtown Office in Kalamazoo and was thoroughly impressed! The staff there is nothing short of amazing. Everyone was incredibly friendly, helpful, and genuinely seemed to care about my needs as a customer. Their flexibility and willingness to go above and beyond really made my experience exceptional. They efficiently handled my requests and answered all my questions with a smile. It’s refreshing to see such dedicated and personable service. Highly recommend for anyone looking for top-notch banking services with a personal touch!”
“This is a great place to bank! Not only are the products and services top-of-the-line, but the employees here are wonderful to work with. They take pride in what they do and put in the effort get to know their members personally and figure out how to best meet their needs.”
“Have always enjoyed doing business with Kalsee for the last 40 years, but just like my regular bank 5/3 and Advia CU when it came time to purchase a new car they wouldn't finance without a co signer. Really? My history backed by my credit score and the fact I could have paid cash, by touching my investments, didn't mean a thing. The car is paid off and it's been 3 years but I'm still bitter. Could have easily have been 5 stars. A bank I'd never heard of and who had never heard of me took my business making me rethink my loyalty.”
“As a young adult navigating the financial world, it is so refreshing to have such a supportive and informative staff to help answer all of my questions. Every time I’ve entered the branch, I have been met with welcoming, smiling faces. Plus, without my knowledge, Kimberly (the branch manager) stayed almost a half an hour after closing to make sure that all of my concerns were addressed. She showed kindness throughout our discussion, and I am so grateful for her assistance.”
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“Emma and Nathan were super helpful and friendly. I switched from a bank to a credit union 5 years ago. They have been easy to work with. They financed 2 cars for me so far, a credit card and now a HELOC. Their customer service is quick. Their app makes paying bills, transferring money so easy! So grateful I switched!”