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March 2024 by Rob Gauthier
We lost over $1000 because of Avis. My wife and special needs daughter lost their vacation because of Avis.I had to work speaking at a conference in Sedona, Arizona. My wife and daughter wanted to come with me because they have not been able to go out to these events with me. We hadn't made special arrangements at the household with my severely handicapped son to stay with his mother, and had been planning it for 6 months. We decided to rent a car from our hometown airport in Kalamazoo and found avis/budget car rental had the best price for us. They quoted us $620 for 10 days on a car rental for a four-door large sedan.Once we got there, they did not have the type of car that we rented, so we got an upgrade for the same price.It started out great, but once I got in the vehicle, it smelled like cigarettes and pot. The pot smell doesn't affect me, but as soon as I picked up my autistic daughter and autistic wife, they both were affected by the smell immediately. We tried to just deal with it because we needed to get on the road, but I called them and let them know what happened. They gave us an idea of how to help get rid of the smell, but it didn't work. The staff in Kalamazoo were friendly and kind, but corporate doesn't give them the type of power to remedy any issues. It was such a shame because the vehicle was a very nice vehicle besides the smells and the chocolate that was left in the back seat melting.The reason I bring up the autism in both my wife and daughter is that autism affects the way that people process information. Any of you who have autistic family members know that smells, lights, and sounds can be overwhelming and cause massive trauma to the person who's dealing with it.We tried to fight through but had to stop every hour or two to get fresh air for both my daughter and wife. Needless to say, we just got to Iowa a day and a half later. We realized we were not going to make it to Arizona on time for my event, so we had to turn around. As horrific as this sounds, this is where the horror actually begins.After letting them know that this happened, they refused to transfer the rental to the Arizona location. They said that different locations have different prices. They also refused to give me a refund, and said I would have to call corporate. I had to end up buying a plane ticket to fly out, which cost over $700 because it was last minute. And once I landed, I had to rent a vehicle again. They wanted almost $600 for 5 days in Arizona, so I went with a different rental company, which cost over $350.I would have never had to fly and never had to rent a secondary vehicle if they had done their jobs and cleaned the vehicles properly. Once I reached Arizona and settled into my hotel, I contacted them, and they refused to help. They charged me $530 for 2 days and one morning that I had the vehicle. So three days cost me $100 less than for the price of 10 days for that same vehicle.????And then, they only offered a one day refund. They said that because I didn't keep the vehicle for over a week, they could not give me the weekly prices. So now, to this day, I've been charged over $350, after the refund, for an experience that cost me over $1,000. They refuse to fulfill a FULL refund.I will never rent from Avis again. They don't care about disabled people. They don't care that they cost me $1,000. They are greedy and refused to have human beings handle the issues with their management teams. They're willing to outsource all of their customer service to other countries, but give them no power to help people. The first lady I spoke to from their customer support service team in india was extremely rude and basically told me there's nothing that they could do about it except for one day return. And when I asked for a boss she laughed and said " That's not how it works".I will make it my life's mission to let every human I know understand how bad Avis customer service is and how bad they screwed over two disabled people, and cost me over $1
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March 2024 by Zakk P
Exceptional service from Avis! Quick and courteous staff had me in my rental car in just 10 minutes. Highly recommended for a seamless experience!!
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March 2024 by Michael Stone
Avis was professional and very efficient with every stage of the rental.
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March 2024 by Melvin Hardin
I'm always satisfied when I rent from Avis. Their cars are always clean and their customer.service is great. And not havi.g to wait a long time is always appreciated. Thank you Avis...
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February 2024 by Haven Nycole
Frank is a G. Got me a rental same day after a hiccup with mine
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February 2024 by Joseph Schindel
Didn't have my car I reserved gave me an electric car was the worse experience ever. ended up tradeing in for a gas automobile. 3hr trip tureen into 8hrs don't not recommend them.
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February 2024 by Sanjay Dalal
Avis and Budget add fuel charge automatically if you’ve rented a vehicle for less than 24 hours! Every single time the customer has to keep a fuel receipt and fight for the credit! When you’re traveling why is this nuisance needed on top of the anxiety of the travel. An unsuspecting traveler will invariably end up paying this inappropriate charge!
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February 2024 by Pray and have faith faith
Walley has the best customer service hands down. Very organized
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February 2024 by Samuel Howard
Very happy with the numerous car rentals I've got from Avis/Budget and they're very helpful is there are any issues to be solved. Wally the manager is the best!
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January 2024 by S. Hughes
Avis came through for my family and I prior to a severe snowstorm. My car was in the repair shop and Avis found the perfect vehicle for me, exactly when I needed it. I was even able to extend the rental without a whole lot of advance notice. The customer service agents were also helpful and accommodating.
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January 2024 by Jamie kipp
Never rent from Avis. They will not take care of you if you have a problem. Read their Facebook page to get a good idea of how many people have problems with Avis.
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January 2024 by Russell Francis
The personnel are always friendly and polite, service is quick and gets me to my car right away, you may not always get the car you desire but you always get a fresh clean one. So far avis has been the best deal fore
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January 2024 by Roberto Rodriguez-Jimenez
Great service
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January 2024 by JD JD
Called and the kid that works nights who was same person who messed up my bill, was very rude and hung up on me! Use any other rental but this Avis!
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December 2023 by Sharon Merrill
My flight was delayed and I was not going to arrive before the counter closed. Austin called me at the airport before I left to tell me where they would leave my rental contract and keys in the booth so that I could pick up the car even though they were closed. With the contract, he also left his cell phone number so that I could call him if I had issues finding the car. I rent over 100 cars a year from Avis. Best customer service I have experienced.
