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November 2023 by Shelby Jacobs
The team here is organized, friendly and efficient! Quincy and Steve have been great getting me set up with all the info I needed and on my way after my car was backed into a few weeks back.
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October 2023 by 1jakeleg
I just want to thank Jason Cosby for everything he did to make my car look like new. My car was there longer than expected, I think it may have fallen through the cracks, but I understand it happens. But Jason, the general manager got on it and went above and beyond expectations. Helluva employee and dedicated to customer satisfaction!Service: Body & Trim
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July 2023 by coleman lutz
They did a great job of repairing front end damage from a deer accident. Repairs were quicker than anticipated and the van was nice and clean when we picked it up! Thank youServices: Painting
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May 2023 by Karen Clapp-Morris
Both our vehicles were struck by a large tree limb. 1 was totaled the other repairable. The work is good but clean less than good..terrible. I was told to pick up our truck on Friday after 4pm..I couldn't make that, so I came Monday morning. Outside of truck was clean...inside different story. I personally detailed the inside..bondo dust was everywhere..looked like they used a shop vac to vac seats and carpet suggest they replace that vacuum! I literally had to wash inside of doors, carpet mats, damp cloth seats, cup holders, every crack, and crevice! It was everywhere. The irony is when I arrived, I had to wait 30 minutes to get my truck as they were cleaning it up. Since the outside was damaged rear of roof and truck bed, I only looked the outside over..when I got home, I noticed this white dust everywhere! Figured since they called that clean, I'd do it myself but leave this review! You would think they would of covered/sealed the passenger compartment. Later when I opened the truck bed cover I found where they stood and a major mess up in the truck bed by the window. The staff is friendly. Pricing ok.
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December 2022 by Dj Pele
Dropped truck off to have it repaired (body work) and when I picked it up the rear brake lines were blown. Someone during a test drive or moving it in the lot busted the brake lines. Auto Body USA response was "it's not on us".Really disappointed - nobody took ownership on the issue that they created, and I picked up a broken truck that worked flawlessly before dropping it off.
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November 2022 by Jaime W
My son is away at college at WMU and had a small area of his car that was hit in the school parking lot. He took it heat to get an estimate. They looked at it and let him know that they thought they could buff it out. Sure enough 20 min later, it’s good as new. When he asked what he owed, they said, “no charge”. They could have easily taken advantage of a young college kid but instead they took care of him. I really appreciate the honesty and care. I will recommend them to everyone after this. Thanks so much!!Service: Body & Trim
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September 2022 by Jessica V.
I was rear-ended on Stadium and our insurance company (USAA) recommended this place for a fix. While it took a few months for the parts to come in (thank you, supply chain issues!), once it was in, the service was fast. The staff is friendly and welcoming. They worked well with our insurance company. Best of all, you cannot tell ONE TINY BIT that there was anything different about our car; the paint matched perfectly and looks as good as new.
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August 2022 by Dylan Tolbert
19 days for an estimate......19 days.... unacceptable.... I tried to make it simple for all parties by choosing a body shop within my insurances network. But now thanks to Autobody USA I'm probably going to be without a car.
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August 2022 by Jason Page
They are always excellent. Won't bring vehicles anywhere else.
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August 2022 by Noah Troyer
Went here this past week for a quote appointment I had scheduled weeks prior. The front desk people are very nice and I checked in to my appointment on time. Yet they had me wait 30 minutes before someone came out to look at my vehicle. Just sad that they don't seem to value my time in the slightest. Took the same vehicle to Blanchard body shop, they came out right away to take a look at it, no scheduling weeks ahead for just a quote. And Blanchard actually got a quote to me within the same day. Autobody USA asked me if I wanted to schedule an appointment before even giving me the estimate. Would not tell anyone to go here.
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August 2022 by scott scheonrock
This is where we always go for the best people, service, and follow up if needed!!
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May 2022 by Ally M.
The repairs I went in for look great. I am very pleased with their work and the time (2 weeks) it took to fix. But what impressed me the most was Rod (Rob?) and team noticing an issue that the previous body shop missed after an accident that happened a couple years ago. They took the initiative to contact my insurance company to see if it could still be covered. To my pleasant surprise, when I picked up my car I had a brand new headlight cover (the old one was cracked, resulting in condensation build up). I admit I'd been dragging my feet on going back to the old body shop to address that issue. Knowing it's now taken care of is a load off my shoulders! Thanks Rod and team! If I ever need body work again (fingers crossed I don't) I will be sure to head to your way!
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April 2022 by Chris Snyder
Very professional on the phone. Will update after service is completeUpdate. The work was good could have been a little more attention to detail but I’ll use them again
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January 2022 by Larry Trantham
I have used this body shop for years and always satisfied. But a limb hit my hood bout 6 months ago. Actual repair is good. But my car has one of the plastic shields on the hood. Well they tried to put it on and messed it up. That's not so bad but it took months to get another one with me calling every few weeks and stopping by cause they would never call back. Finally got it in they are sending me to Auto Trim to put it on as they specialize in this type stuff.. finally it'll be fixedServices: Body & Trim
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January 2022 by Brit Howes
Honestly could not be happier! I hit a deer and they literally saved me! Most shops would not even look at my car until March. And I’ve had really bad luck in the past with my car not being fixed properly and this place was amazing! My car was done earlier than they predicted. They kept me in the loop the whole time and the staff soooo nice. Thank you so much for all you guys do! My car literally looks brand new again. I will recommend to everyone!Services: Body & Trim
