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January 2024 by seth yonker
We paid for a mattress and cover and asked for it to be shipped to a warehouse. We did not get a notification that it was delivered, so i called and found out that the salesman lied to us about where it would be delivered. Shipped the mattress and cover to 2 separate locations and refused to give us the cover we purchased, saying they will give us a different brand even though we ordered this a week and a half prior. Will not be shopping here again
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January 2024 by Megan Kline
I was helped by a salesman named Mark. While looking for a couch for an apartment, he listened to my needs and was attentive to getting what I wanted and coming in under budget. Will shop here again! Very good experience.
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January 2024 by Kindred Demon
Frank was super helpful! Helped walk me through lots of options and track down a matching piece to the partial set I had. Very helpful and pleasant to work with, he made the whole process so seamless!
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December 2023 by Todd Pomeroy
Went to Ashley’s Home store in Kalamazoo to help my Mom in picking out a new mattress. Frank S. was amazing! He patiently explained all the options available and answered all our questions. Mom even was able to lay on several different mattresses to help her decide which one to purchase.I highly recommend Ashley’s Home store and make sure you ask for Frank! He’s an excellent salesman who really took the time to work with us.
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December 2023 by Meghan
We bought two couches here on Black Friday and they were delivered today ahead of schedule! I am so happy to finally have furniture. Thank you to Alex for your awesome customer service!We will be back to purchase more furniture here in the future!
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November 2023 by Darrin Brown
Great experience buying a new living room set. David was a great salesman. No pressure and very helpful. Support veterans by providing free delivery to all vets!
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November 2023 by Francesca Tan
Bird was very patient and helpful in helping me find the furniture I needed. Super easy to talk to and doesn’t make you feel pressured. Thank you! Excited for my stuff.
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November 2023 by Jessica Pritz
Our experience at Ashley in Kalamazoo was excellent. I had found the sectional we liked on the website, but wanted to see if they had it in store. They didn't have that exact one, but we met Bird who was more than happy to show us items from the same line, so we were able to see the build type as well as comfort and color. She made us aware of all the important things, such as strength in material, warranty, even gave us the out the door price. She was not the pushy salesperson type. We left and came back the next day. Bird was with other customers, so a staff member offered us a seat and refreshment. It was by far the best shopping experience we've ever had. Thanks Bird! You Rock. Can't wait to get our sectional in a couple weeks!!!
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November 2023 by Brenda Heacock
I got the chance to work with Bird while purchasing a couch at Ashley Homestore. She was very sweet and friendly. Very informative while explaining everything to me. I would recommend her to everyone. Great person to work with.
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November 2023 by Julie Lint
We worked with Frank. He spent about 3 hours with us as we picked out pillows and some rugs. He was very attentive, answered our questions, searched for information, and made sure we got the best deals. He was awesome and I would suggest, when you visit, you see if he is available to help you.
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September 2023 by Kate Getman
Our sales associate, Bird, was fantastic! She was knowledgeable, kind, and patient. She pointed out a variety of items to compare and helped to show us the benefits of each product! I recommend her highly to all! Ashley Furniture has great selections and the prices are very competitive. We had an overall fantastic experience with our purchases.
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September 2023 by Laura Ribel - Wagner
Bird was fantastic ! She was very patient and helpful. I am selecting furniture for my whole house. She really knows her products and has a wonderful personality as well as !
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August 2023 by Kim Graham
I went in to purchase a couch and bought a couch and made a friend with Bird. I was looking for a new couch, for my new home, in a new city and came to Ashley’s. Not only did I buy a sectional, I adopted a rug, because I loved the look in the pic my bestie took. I snag a great accent chair! Can’t wait to get my new stuff!!
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August 2023 by Yuvonne Layne
David came quickly to assist me after I was told a sales person would be with me shortly.He was kind, thoughtful, and knowledgeable of what I was looking for as the recliner I wanted was not on the showroom floor. He pulled up the on line screen and I was able to show him the recliner I preferred. The paperwork went quickly.I appreciate a sales person like David. If I need any other peices of furniture, I will ask for him.I am disappointed that it will take 2-3 weeks for delivery of the recliner though, but that is not on David!
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August 2023 by Vanessa B.
EXPENSIVE GARBAGE! TERRIBLE SERVICE!My husband and I spent $3000 on bedroom furniture there. Good service at the store when they want you to buy, but after that we have just been stressed with DAMAGED expensive furniture that they will not replace or return. We have videos and pictures to prove it, and they still refuse to replace it. Absolutely unethical business!!! Do not shop at any Ashley Furniture store.