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November 2024 by Layla Hellard
Had an amazing experience at Ashley furniture with Bettie! Very understanding and amazing customer service!
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November 2024 by Devon Lavengood
Very helpful and patient while I decided on the piece of furniture I wanted.
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November 2024 by Gail Warn
Betty is absolutely great to work with. No pressure or badgering as in other stores. Betty knows her inventory well. First time at an Ashley store; definitely be back!
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November 2024 by John Clark
Very good experience.
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November 2024 by Tyler McMeekan
Provided us with great service and a wonderful product delivered and set up in our home with no hassle! Gorgeous real wood pieces that make our new home a much more warm inviting space, we will be back!
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November 2024 by Jane Carol
Walked into the store and the big guy behind the counter was rude, so I just walked back out the door. I'm not sure if he was having a bad day or not, but he costed the store on a few sales. furnished my home elsewhere, would not recommend shopping here.
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November 2024 by Shelby
David from the West Main Ashley store was very helpful. He didn't try to sell us on anything just supported us and answered our questions. He was very nice and is the perfect person to help you when deciding on what furniture you want.
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November 2024 by Michael DeWaters
They are very good towards Veterans.
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November 2024 by Dallax Tex
David Tipton was great. He was the o ly one that came up and spoke to us and took care of us. Thank you Mr. Tipton for the wonderful experience and your patience with us.
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October 2024 by J.A. G.
Sales associate was very knowledgeable, kind, willing to answer questions, & go the extra step for us.
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October 2024 by Brandon Matuschka
Found a modular sectional that fits my place perfectly with Betty's help. She was super nice and even helped us get a new dining table as well. Can't beat the 0% interest financing. Will definitely be stopping back out!
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October 2024 by Scott Baron
We recently purchased a couch and loveseat. Betty from the Kalamazoo store assisted us. While I felt the pricing was more than it should have been for this set, Betty was great and answered all our questions and worked with us on the delivery fees.
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October 2024 by Jennifer Garcia
David was an amazing salesman
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October 2024 by Chris Kusler
We had a great experience shopping at Ashley! Jacob was amazing in helping us choose our furniture. He went out of his way to ensure we found exactly what we were looking for- showing us samples and checking online to find that "just right" purchase for us. We also appreciated the respect the employees have for the military veterans. Would definitely recommend Ashley's in Kalamazoo!!
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October 2024 by Maegan Browne
I purchased my mattress on 7/20 I was told in the store that I would receive my mattress in 10-15 days. Here it is over 3 weeks and I haven’t even received a phone call to schedule. I’ve called the scheduling department twice, first time I was told I would receive a text or email but end of week and got nothing. So I called today and the lady I spoke to was rude and informed me they don’t usually deliver to my town unless there’s a truck delivering to my town. I told her I was not informed with all this information while making my purchases. She then told me I could be transferred to speak with the salesperson bc that is something he should be told. I told her it’s not my job to inform their sales people this information. She again said k well I can have someone reach out to you. I will not purchase from Ashley furniture store again. She told me ok thats fine.
10/22
I’m adding more to my review. I just don’t believe all these great reviews from people unless they are rating them before they received their furniture. I also purchased a bedroom set from them same day as my mattress. It’s been 3 months and I have not received my furniture. I’ve called each month and each month they tell me next month you should receive a phone call to set up delivery. They also have offered a “100$” credit for my troubles. I can’t believe this it’s just been a horrible experience it was my first time purchasing from them and it’ll be my last.
