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October 2023 by Sue H.
Been a member since it was ECCU in the early 90's. Recently they started putting 2 day holds on every check deposited including my husbands work checks, and today an insurance check from MET Life.... these were not personal checks, and they never did that before. It's ridiculous.
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August 2023 by Madison Charlton
As a young adult navigating the financial world, it is so refreshing to have such a supportive and informative staff to help answer all of my questions. Every time I’ve entered the branch, I have been met with welcoming, smiling faces. Plus, without my knowledge, Kimberly (the branch manager) stayed almost a half an hour after closing to make sure that all of my concerns were addressed. She showed kindness throughout our discussion, and I am so grateful for her assistance.
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July 2023 by Madison C.
Every time I have gone in person to my nearest branch, I have been served by welcoming, informative, kind staff! Great service!
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June 2023 by Jeremy G
I really don't understand where the bad reviews are coming from. It's important to remember that reviews should be taken with a grain of salt, especially when an alleged bad experience comes with no context.I love Arbor! I have never had a bad experience with them. They have always been ready to help me when I've needed a line of credit or to forgive an accidental overdraft. My only complaint might be the quality of the cards they issue. Then tend to fall apart after some time in the wallet. I wouldn't mind a slightly more premium card!
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June 2023 by Chelsea Morning
Love a good neighborhood credit union. Thanks Arbor!! Got a personal loan recently and it changed my life
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May 2023 by Ronald Halsey
I have been banking with arbor for a couple years now and they are slow. It's like every other day the online banking and the app is shut down, can't ever log in to anything. Very annoying
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May 2023 by Aaron Marx
The quality customer service can only be described as pathetic. I'm surprised these people can stay in business. I had an account for not even two weeks until I closed it. I got sick of the lying and incompetence. Thankfully there are several other credit unions in the area to pick from, because these people can't be trusted with money.
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March 2023 by James Bevenou
awful bank; in a word; they r a bad faith lender of last resort — When notified of a fraudulent purchase was made in my name they refused to remove from my credit report and had their attorney Charles bottom feeder make threats as a remedy versus doing the right honorable thing (originated loan with no ID apparently and a forged signature) Threats was their customer service to me when I notified them ; Caveat emptor: stay clear of this place .
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February 2023 by James B.
awful bank; in a word; they r a bad faith lender of last resort -- When notified of a fraudulent purchase was made in my name they refused to remove from my credit report and had their attorney Charles bottom feeder make threats as a remedy versus doing the right honorable thing (originated loan with no ID apparently and a forged signature) Threats was their customer service to me when I notified them ; Caveat emptor: stay clear of this place .
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December 2022 by Brody Hofstra
Closed because of snow lol second time I’ve driven all of the way here to deposit a check and they don’t let there members know they are closing great bank not
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October 2022 by Samantha S
They tried to force me to get a new card AFTER I resolved my issues on my account and made agreements with people at the branch. I called and canceled monthly memberships and everything and the fraud dept. STILL wanted me to get a new card tho it was me who made a mistake and no fraud was going on. I had to beg them to keep the card I currently had. The worse part, the same lady I spoke to and made the agreements with was siding with the fraud dept even tho she told me I would be good after I call and make cancelation my part a week prior. I can't wait to leave this bank!
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August 2022 by marie antwonette
Drive through at 9th St. location in particular, is unexplainably slow. They also don't appear to hand count the money sent out and rely on the machine only. So when the machine runs out of a certain denomination the teller doesn't know and sends out less money than you requested. But your withdrawal slop djpes the full amount.
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August 2022 by Amariah Johnson
This branch offers the slowest service ever. Ever! Out of any bank I have ever experienced. Out of all the branches at that. You can be the only person and still wait an hour hour half. Happened multiple times it’s just so close to my home. Also I have had my card decline for fraud on a $6 charge at a gas station I always use but when I go Miami it swipes with no problem. I was able To make it to the west edge branch once and they offered impeccable service with more traffic. Also don’t dare need to dispute something. Where most credit unions or banks take maybe 3 days you’ll be waiting weeks to hear anything at this one.
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August 2022 by Kim Snow
Back in January we ordered a new RV and we were working with Arbor to secure a loan. The process was easy and the rate good. Then we ran into some problems getting our unit. Without getting into too much detail, we experienced delay after delay in the units delivery date which ultimately ended up in them giving us a totally different unit. We worked with Tony Flanders at Arbor for both the original loan and later when we had to make changes in the financing to accommodate the change in vehicles. Tony was efficient, professional and went out of his way to make the process as stress less as possible. Can’t thank him enough for his help.
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July 2022 by Mr. Lincoln
this cu has gone down the drain since it changed from eccu. it used to be if i didnt have money in my account, my debit card didnt work. that was great. then they started charging me $35 each time, and i told them i didnt like that so they put a line of credit on my checking account so if i did overdraft, it would charge the line and i would pay it off at the end of the month. but they STILL charge me $5 each time i overdraft! i said i thought we fixed this problem and they said, " well $5 is better than$35 now isnt it?" and they dont even give you a 24 hour grace period to deposit/move money around. thats a real poor way of doing business and i have been looking for a new place to put my money lately. the mattress has been looking better and better.
